Gary Mcintosh · BE CAREFUL WHEN ORDERING READ TRUST PILOT REVIEWS... I HAVE TRIED TO CANCEL ORDER AND THEY ARE TELLING ME I HAVE TO PAY RESTOCK FEE OF 15% AND RETURN POSTAGE ,THESE GOODS ARE NOT D... Ver mais
A empresa respondeu
Gourmetific
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Veja o que dizem as avaliações
Customer service out of this world! I ordered a bundle and changed my mind to another right after completing the purchase, and the team acted on it super quickly so I got the exact pots and utensils I... Ver mais
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We ordered a bundle from Gourmetific. The order arrived within a few days and the quality was as good as expected. However, a griddlepan was missing. We wrote promtly (on a sunday evening) and recie... Ver mais
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This is the most garbage product I’ve ever purchased. I bought a cream colored set, had for 3 weeks. TWO handles are broken, the pans are stained , chipped paint . Customer service is horrible. They a... Ver mais
A empresa respondeu
Violação das diretrizes
Awesome products- just waited far too…
Awesome products- just waited far too long for them to arrive but love them
18 de junho de 2026
Resposta da Gourmetific
Thank you so much for your kind words! We're thrilled to hear that you love your new cookware. We sincerely apologize for the longer delivery time and truly appreciate your patience throughout the process. Your support means a lot to us, and we hope your Gourmetific products bring you many enjoyable meals for years to come. If you ever need anything, we're always here to help.
Warm regards,
Gourmetific
Dangerous product and deceptive customer service
I purchased a ceramic cookware set from Gourmetific, and on the very first use, the detachable handles scorched and burnt while cooking on the stovetop. This is a massive safety hazard.When I contacted customer service, they tried to claim the handles must be removed while actively cooking. However, their own "Care Made Simple" owner's manual features a prominent photo of the pan being used on the stovetop with the handle firmly attached, and contains zero warnings instructing users to remove them. To make matters worse, their customer service is a total mess. I dealt with three different people who sent completely contradictory emails within minutes of each other—first offering a replacement, then asking for more time, and finally offering an insulting $30 gift card to buy my own replacement parts for a brand-new, defective product. They are refusing a refund by hiding behind a "change of mind" policy for a product that is clearly faulty and unsafe.Save your money and avoid this brand. The cookware is impractical, dangerous, and the customer service is entirely unhelpful. I am now forced to recover my money through a bank chargeback.
13 de julho de 2026
Avaliação não solicitada
Resposta da Gourmetific
Hi Cristina,
Thank you for sharing your feedback. We're truly sorry that your experience didn't meet your expectations.
Customer safety is extremely important to us, and we take concerns like yours very seriously. Throughout our communication, our team carefully reviewed your case and our Customer Retention Manager personally reached out in an effort to find a fair resolution.
We also want to clarify that our removable handle is designed to be detached while cookware is actively being used on the stovetop or in the oven. This guidance is included in our product information and care instructions to help ensure the best performance and longevity of the handle.
We understand that we've been unable to reach an outcome that satisfies you, and we respect your decision to pursue your preferred resolution. Your feedback has been shared with our Product and Customer Experience teams as we continue improving both our products and our customer communication.
We sincerely appreciate the opportunity to serve you and wish you all the best.
Warm regards,
Gourmetific
I received my order with 2 lids damaged…
I received my order with 2 lids damaged and unusable. I was assured that replacement lids would be send out but several emails and a month later I still haven't even been provided with confirmation that these items have been shipped and today received an email to say my shipment has been delivery with proof of delivery for the original package!
7 de julho de 2026
Avaliação não solicitada
Resposta da Gourmetific
Hi there,
Thank you for bringing this to our attention, and we’re very sorry for the confusion and frustration this situation has caused.
This certainly doesn’t sound like the experience we want for our customers. Please reach out to our Customer Support team by replying to the most recent email you received regarding this case. Once we receive your message, we will review everything immediately, verify the status of the replacement lids, and work with you toward a resolution as quickly as possible.
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
Gourmetific
Placing an order was easy.
Placing an order was easy.
The set of saucepans I purchased will save room in our caravan with the detachable handles and the felt protectors will prevent them from scratching.
18 de junho de 2026
Avaliação não solicitada
Resposta da Gourmetific
Hi Karen,
Thank you so much for your review!
We're delighted to hear that ordering was easy and that the cookware set looks like a great fit for your caravan. The detachable handles and pan protectors were designed with space saving storage in mind, so it's wonderful to hear those features will help keep your cookware organized and protected on your travels.
We hope you enjoy many great meals on the road with your Gourmetific set!
Warm regards,
Gourmetific Support Team
I use my gourmetific pans every single…
I use my gourmetific pans every single day. I am so happy with the performance. Just an all-around quality product. No matter what I cook, no matter what cooks onto the pan, with some hot water and dawn dish detergent. Everything just slides right off. I love it that I don’t have to have a handle connected all the time so if I’m using multiple pans, there aren’t a bunch of handles everywhere on my stove. This is a very quality product and I would suggest it to anyone. Glad I got rid of all of my Teflon pots and pans.
17 de junho de 2026
Avaliação não solicitada
Resposta da Gourmetific
Hi Scott,
Thank you so much for taking the time to share such a detailed review!
We're delighted to hear that your cookware has become part of your daily routine and that you're enjoying both the cooking performance and the easy cleanup. We also love hearing that the removable handle system helps keep your stovetop organized and clutter-free while cooking with multiple pans.
Your recommendation means a great deal to us, and we're honored to be your cookware of choice.
Thank you for choosing Gourmetific!
Warm regards,
Gourmetific Support Team
Cookware is incredible
Cookware is incredible. No complaints. However, I have a problem with the handles. Found out the hard way. If too close to open fire. ie gas stove, it can easily get scorched. (happened twice and the second time i purposely stayed away from flame but still got scorched) Therefore brings down the overall aesthetics of the cookware.
17 de junho de 2026
Avaliação não solicitada
Resposta da Gourmetific
Hi Francis,
Thank you for your honest feedback and for the kind words about the cookware itself.
We’re glad to hear you’ve been enjoying the performance of the cookware, but we’re sorry to learn about your experience with the handles. We appreciate you sharing this feedback, especially regarding use on gas cooktops, as insights like yours help us continue improving both our products and customer experience.
Thank you again for taking the time to leave your review and for choosing Gourmetific.
Warm regards,
Gourmetific Support Team
Delivered as promised
Delivered as promised. Item was very pretty. The handles work great. They’re lightweight and easy to handle. I have trouble holding on to the things with the weakness in my hands and because they were so light weight and the handles were easy to grip it made it easy for me to cook with them.
4 de maio de 2026
Resposta da Gourmetific
Hi Cheryl,
Thank you so much for sharing your experience!
We're especially happy to hear that the lightweight design and easy-to-grip handles have made cooking more comfortable for you. Creating cookware that is both functional and easy to handle for everyday use is incredibly important to us, so your feedback truly means a lot.
We're delighted to know the set arrived as promised and is helping make time in the kitchen easier and more enjoyable.
Thank you for choosing Gourmetific!
Warm regards,
Gourmetific Support Team
Chipped and cracked after 1 month
Chipped and cracked after 1 month. Company won’t replace but offered $40 towards a new set.
No thanks
12 de junho de 2026
Avaliação não solicitada
Resposta da Gourmetific
Hi Monique,
We're sorry to hear about your experience and understand how disappointing this must be.
We'd appreciate the opportunity to review your case again. Please reach out to us directly with your order details and any photos of the affected cookware so our team can take another look and see how we may be able to assist further.
Thank you for your feedback, and we hope to hear from you soon.
Warm regards,
Gourmetific Support Team
I loved my set so much I went back for more
I loved my set. In fact, I bought two. One for the van, and one for home. However, one of the frypans quickly became discoloured. And the base never completely cleans as stated. I love that they are stackable. I love the detachable handles but feel my frypan may soon be unusable. After my review and a note from Gourmetific I contacted them. Their customer service has been excellent, offering some compensation for my disappointment and assuring me that the pan in question is still more than safe to use. The sets are lovely. I love the removable handles and how easy they are to wash and stack and my set in the van saves so much space. Just be aware you may see some discolouration over time.
4 de junho de 2026
Avaliação não solicitada
Resposta da Gourmetific
Hi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
It's especially disappointing to hear this after initially enjoying your sets and purchasing more than one. We understand your concerns regarding the discoloration and cleaning performance of the frypan.
Unfortunately, we're unable to identify your order from this review alone. We kindly ask that you contact our Customer Support team directly with your order details so we can properly review the issue and determine the best way to assist you.
We would welcome the opportunity to look into this further and help find a solution.
Best regards,
Gourmetific Support Team
It’s over a month since I placed my…
It’s over a month since I placed my order, and my order isn’t completely delivered yet. The already delivered set of pots aren’t for heavy cooking, they are very light so I just avoid using them for serious cookings
6 de maio de 2026
Resposta da Gourmetific
Hi Islamiyat,
Thank you for sharing your feedback.
We're sorry to hear that your order has not yet been fully delivered. We understand how frustrating it can be when part of an order arrives later than expected, and our team would be happy to review the status of any outstanding items with you.
Regarding the cookware, our collections are intentionally designed to be lighter and easier to handle than many traditional cookware sets while still being suitable for everyday cooking. However, we completely understand that cookware weight is a matter of personal preference.
Please keep an eye on your inbox, as our team would love the opportunity to review your order and assist further.
Best regards,
Gourmetific Support Team
When my order came in all I received…
When my order came in all I received was the pans and lids. I also ordered the protective inserts which never came. Now one of the handles is stuck and won’t unlock so it’s broken. I won’t order anything from this company again.
6 de maio de 2026
Resposta da Gourmetific
Hi Larry,
We're sorry to hear about your experience. After reviewing your case, we can see that the investigation process was unfortunately delayed because the requested photos were received later in the process. However, now that we have the information needed, we'll be working to resolve this as quickly as possible.
Regarding the missing pan protectors, our team is actively reviewing the case and will provide an update shortly.
For the handle issue, if you're able to send a short video showing the handle sticking or failing to unlock properly, our Quality Control team will review it immediately so we can determine the best solution for you.
We appreciate your patience and the opportunity to make this right.
Warm regards,
Gourmetific Support Team
Great product.
The pans/handles are great. We got them for RVing. They stack, and the handles are removable - saving space.
Karen
6 de maio de 2026
Resposta da Gourmetific
Hi Karen,
Thank you so much for your wonderful review! 💛
We're delighted to hear that the cookware is working so well for your RV adventures. The stackable design and removable handles were created specifically to help save valuable storage space, so it's fantastic to hear those features are making a difference for you.
Thank you for choosing Gourmetific, and we wish you many happy travels and delicious meals ahead!
Warm regards,
Gourmetific Support Team
Love my sauce pan set
5 de maio de 2026
Resposta da Gourmetific
Hi Wendy,
Thank you so much for your review!
We're delighted to hear that you're loving your sauce pan set. Knowing that you're enjoying your cookware means the world to us.
Thank you for choosing Gourmetific, and we hope your set brings you many wonderful meals for years to come!
Warm regards,
Gourmetific Support Team
GREAT PRODUCT
After seeing the heavy advertising, we succumbed and bought a set.
When it finally arrived, we started using it immediately and were happy to find that our cookware was exactly as advertised.
It cooks and fries extremely well and the best part is the very easy cleaning afterwards.
We love our new Gourmetific cookware!
5 de maio de 2026
Resposta da Gourmetific
Hi Ivor,
Thank you so much for your wonderful feedback! 💛
We absolutely loved reading this. Especially hearing that the cookware matched your expectations after seeing our advertising.
We’re so happy to know you’re enjoying the cooking performance and easy cleaning experience, as that’s exactly what we aim to deliver for our customers every day.
Thank you again for your support and welcome to the Gourmetific family.
Warm regards,
Gourmetific Support Team
I really am enjoying my set of ceramic…
I really am enjoying my set of ceramic pots really convenient for storage
Easy to clean and use
5 de maio de 2026
Resposta da Gourmetific
Hi Barbara,
Thank you so much for your lovely feedback! 💛
We’re so happy to hear that you’re enjoying your ceramic set and finding it both convenient for storage and easy to clean and use.
That’s exactly the kind of everyday kitchen experience we hope to create for our customers. We truly appreciate your support and hope you continue enjoying many wonderful meals with your set.
Warm regards,
Gourmetific Support Team
The pan burnt the first time I used it…
The pan burnt the first time I used it to cook one steak, it’s being replaced but the fact I can’t even cook a steak is pretty bad
5 de maio de 2026
Resposta da Gourmetific
Hi Cherie,
We’re truly sorry that your initial experience with the pan was disappointing. We completely understand your frustration, especially after such a first use experience.
After reviewing your case, we can confirm that our team has already worked to fully cover this situation for you and provide a resolution as quickly as possible.
We genuinely appreciate your patience throughout the process and thank you for giving us the opportunity to assist you.
Warm regards,
Gourmetific Support Team
Handles faulty wouldn’t detatch took…
Handles faulty wouldn’t detatch took ages to get them to send replacement ones, still not sure these handles will last. If returned they deduct 15% and you have to pay package and postage also they don’t give you any address so difficult! Not impressed
4 de maio de 2026
Resposta da Gourmetific
Hi Gillian,
We’re sorry to hear you felt disappointed with your experience. After reviewing your case, we noticed our team had already reached out on May 14th with a solution regarding the handle issue, but we unfortunately never received a reply back. We kindly ask you to please check your inbox/spam folder for our previous message.
We also want to clarify that return instructions are always provided directly by our support team once a return request is confirmed through the process.
We truly appreciate your feedback and would still love the opportunity to help resolve this for you in the best possible way.
Warm regards,
Gourmetific Support Team
Great product
Great product. I bought it for my motorhome. I just wish I had ordered the set that had the dividers so they didn't make noise while traveling.
Thanks
Carla
4 de maio de 2026
Resposta da Gourmetific
Hi Carla,
Thank you so much for your kind review and support! 💛
We’re so happy to hear you’re enjoying your set for your motorhome adventures.
And that’s honestly such a great point about the dividers — especially while traveling. We really appreciate you sharing that feedback, and we’ll absolutely pass it along to our product team as ideas like this help us improve future collections.
Wishing you many amazing trips and delicious meals ahead 🚐✨
Warm regards,
Gourmetific Support Team
Unbranded, very unimpressive pans for restaurant kitchen
I bought a set of 4 titanium pans. Quite a long time for them to arrive from China. Unbranded, cheap pans, I can't be sure they are actually titanium as everything sticks to the frying pans. They look very much like restaurant pans, a little too large for home use. No branding, no markings nothing to indicate the different Hobbs they can be used for, nor how much liquid is in them with a scale on the inside. Bolt on handles, they look cheap. My other pans look good but these are unremarkable and a MASSIVE disappointment. The advertising on their website - the reviews, give the the impression it's was written with AI and total fiction in my opinion... I should have noticed the 'flowery' descriptive and over-the-top language! I bought them because they were cheaper than alternatives and regret it. Do not buy the titanium pan set!!
20 de abril de 2026
Avaliação não solicitada
Resposta da Gourmetific
Hi Adam,
We’re sorry to hear that the cookware did not match your personal expectations.
However, we would like to clarify that the products received are the same products advertised on our website and are manufactured according to the listed specifications. Product appearance, weight, cooking feel, and design preferences can naturally vary from customer to customer.
We also respectfully disagree with the suggestion that our reviews or product descriptions are fictional. Gourmetific serves thousands of customers worldwide, and the reviews published on our website come from real customer experiences. While we understand and respect that your experience was different, it does not invalidate the experiences of other customers who genuinely enjoy and use our cookware daily.
That said, we do appreciate your feedback regarding markings, presentation, and sizing preferences, and we will share these comments internally with our team for future evaluation.
Thank you for taking the time to share your opinion.
Warm regards,
Gourmetific Support Team
Great concept but poor quality…
The idea of the pots and pans with removable handles is great, however, the handles chip the sides of the pans and the pans scratch and burn easily (when using their rubber utensils). Customer service was very hard to communicate with and I was told I would receive a refund for the damaged pans and for their shipping error and after constant reaching out on my part, I received a refund of $8 on nearly $1000 order 4 months later.
20 de fevereiro de 2026
Resposta da Gourmetific
Hi Paula,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your honest feedback. Your comments have been personally reviewed by our Customer Retention team, and we completely understand your frustration regarding the product concerns and overall support experience.
A member of our management team has now reached out to you directly via email to better understand the issues in detail and review everything further with you personally.
We genuinely appreciate your feedback, as it helps us continue improving both our products and customer experience.
Warm regards,
Gourmetific Support Team
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