Graham's Family Dairy Avaliações 

Signed up for their doorstep delivery service this year in the Inverness area and after a good start service has become woeful. Ordered glass bottled milk to try and reduce plastic waste even with prices being twice that from the shop 2mins away. Deliveries have become inconsistent, some days not even making it, some days plastic bottles supplied, some days 1 pint instead of the 3 ordered. Raised with customer service and despite assurances that invoicing would mirror actual deliveries I was still continually charged for the delivery I was not receiving. Gave them enough chances to improve to then be told they were increasing prices. - Cancelled and will revert back to getting milk from local shop in plastic bottles!!

Hi,

Previous two+ years I was buying exclusively Graham's Gold Smooth milk from Asda or Sainsbury's. That use to be the greatest tastiest milk you probably could find at supermarket shelves and at milkman. I spent a time trying different makes and brands of milk to make yougurts and kefir cultures to produce nice results. So I know what I say.
Regularly were purchased 5-7 bottles for a week for home made Bulgarian yogurt and Kefir. The results were always perfect, nice smooth yogurts and tasty milky-smell kefir. Unfortunately until last few weeks. Milk used to be smooth golden in colour sweet tasted, but not anymore. My yogurts became flat pale jellies without smooth consistent with awful taste, the kefir became smelly, disgusting pale taste and after two weeks of terrible quality milk the kefir culture suddenly died despite previously was working and growing every 24h for more than two years. That changes in the milk quality just came out of the blue. Unfortunately, now, after my last week purchase of 5 litres that ruined second week in the line the yogurts and kefir and my family's habitual diet, you lost regular customer of your product forever due the quality issues. I am actively looking for an alternative replacement of Graham's God Smooth milk, the quality so shamefully deteriorated.

I would not buy Graham's dairy products and would not reccomend to anyone.

Since 5th April I bought gold top Grahams milk and Inam do upset.
My milk frother cannot make perfect frothy milk anymore and the yogurt just went to the bin.

I do not buy Grahams in Alexandria anymore.

We decided to try the doorstop delivery service to reduce our plastic consumption the cost is much higher close to double the cost of buying Grahams milk form the supermarket. But we had numerous issues with the deliveries. The delivery van kept breaking down, clutch issues, bottling issues (glass was replaced with plastic) received the wrong quantities of milk. So we decided to cancel. Initially we were compensated for the delays/mix ups but the customer service seemed to deteriorate and they do not seem to want to retain existing customers. Not recommended

Lovely milk but sorry the ice cream tastes really really cheap

We have various issues with this company

• Constant mix-up with orders (milk not delivered)
• Late deliveries
• No receipt for orders left
• Driver dumping the deliveries at the from door not informing anyone

I have spoken to the person at the dept many times and these are issues constantly popping up.
If these issues are not rectified we will go elsewhere after being with the company for years.
I messaged the face book team twice no one got in touch to resolve this issue
Looks like the company is not interested in what customers are saying.