Grasscity.com Avaliações 

6.543
•
O TrustScore é 4 de um total de 5

4,2

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Aaron WAS AMAZING!!Either Some a@!hole stole my package off my porch or the mailman made a mistake and I didn’t get my order…. But Aaron took care of EVERYTHING!! And I was losing my mind and wasn’... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

grass city is doing what no other company can do. with other companies you can have 1, maybe 2 if you’re lucky of the following: good price, fast, good quality. grass city meets every single expectati... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

John Smith turned a bad experience into a very good one. I’ve been a customer for over 30 years and was treated poorly by a previous representative and was surprised and disappointed. John contacted m... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

The very final outcome was alright. But trying to get there such a hassle, constant glitching in the app or website or whatever, and then having to wait for actual person, which is understandable, but... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vaporizadores
  2. também em
  3. Tabacaria

Escrito pela empresa

World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

7 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 28% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(6.543)

36 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Not good so far

Not good so far. The item shipped was too big. I've requested return label and sent photos to verify the item is not used. No response yet....

12 de junho de 2025
Avaliação não solicitada
logotipo da Grasscity.com

Resposta da Grasscity.com

We would be happy to check on what's up with this for you, but we need a name or order number! 😀

Warm regards, Grasscity Aftercare

Avaliado com 5 de um total de 5 estrelas

I have ordered from Grasscity four or…

I have ordered from Grasscity four or five times now. Every item I've ordered has arrived on time, exactly what was described, everything is so well wrapped nothing has ever come broken. The prices are great, the wide variety of options is great! Highly recommend!

9 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A good business

Pay the extra few $$, and upgrade your membership. Once you do that the prices absolutely cannot be beat. Glass items are packed well, and orders ship quick, and arrive in one piece. So far I'm very impressed with GC.

29 de maio de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

No shipping notifications or tracking…

No shipping notifications or tracking emails, information isn’t even on their website when you go to your order information. I ordered three items, only one was delivered, I’m still waiting for two items, zero update by email or my account information on the site, are they on back order? Bottom line, you’re left in the dark after your purchase

9 de junho de 2025
Avaliação não solicitada
logotipo da Grasscity.com

Resposta da Grasscity.com

You should've received emails with tracking info for 2 of the 3 items that have already shipped. Sometimes those can be in your spam folder.
Our customer care team will email you with an update for all of the items in your order.
We truly apologize for the situation, and we hope to see you back at grasscity.com!

Warm regards, Grasscity Aftercare

Avaliado com 5 de um total de 5 estrelas

One stop shop

Mind-blowing that they have everything in stock. No matter what smoking utensil you need, they have it all. I am a customer for life. The one-stop shop; if you truly take the time to look, they have everything. Great job, guys.

2 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No returns or exchanges allowed

No returns or exchanges allowed! What is ordered was bigger then expected and doesn't fit in my dug out so I inquired about exchanging the one hitters and was asked to verify order # and name if item only to be told no refunds or exchanges. We'll why did you waste my time chatting????

4 de junho de 2025
Avaliação não solicitada
logotipo da Grasscity.com

Resposta da Grasscity.com

Sorry to see the chat team supplied you with inaccurate information! We do accept returns as long as the item is unused. I will have someone from the customer care team reach out to you via email.

Warm regards, Grasscity Aftercare

Avaliado com 1 de um total de 5 estrelas

This is a scam

Do not order from this place! I’ve waited 3 weeks on my order and nothing! No tracking number at all and customer service is a joke! When I called it sounded like a few people in a room,so it was sketchy af! I repeat do not order from here! Going to my bank and stopping the payment and to get a new debit card.

14 de maio de 2025
Avaliação não solicitada
logotipo da Grasscity.com

Resposta da Grasscity.com

Unfortunately, there was an out of stock issue with the main item in your order. The customer service call team is new, and they may have been discussing what to do in this situation...Sorry if that caused you any undue concern.
We have proceeded with a full refund truly apologize for the situation!

Warm regards, Grasscity Aftercare

Avaliado com 1 de um total de 5 estrelas

I placed an order for several items

I placed an order for several items. I received a box with some of the items I ordered without a packing slip or anything. Maybe another box is on the way. None of your contact info works on your website. This is the only way I could find to contact you. You charged my credit card for the full amount of the order I made. I would like to know what is going on here. Thanks.

26 de maio de 2025
Avaliação não solicitada
logotipo da Grasscity.com

Resposta da Grasscity.com

Your order has another two shipments still in transit. We will have the customer care team send you an email regarding this. You can always message the customer care team at support@grasscity.com or try the chat function via the website! 😀

Warm regards, Grasscity Aftercare

Avaliado com 1 de um total de 5 estrelas

ABSOLUTELY DO NOT BUY!!!!

Holy crap! Wish I had seen these reviews before buying! Aftercare has absolutely been on fire for the last year apparently and I can see why! This is a management and procedure issue that I guarantee can be tracked down to one management team. Buy $50+ for free shipping they said... ok. 5 items get me to $60 all in. Nine days later I'm still waiting for the last piece which is the bulk of the order and there's no tracking number. Joy! Just refund me. I don't have time nor inclination for further frustration with this clown show! Grasscity, ya best get to cleaning house or there won't be a house to clean.

29 de maio de 2025
Avaliação não solicitada
logotipo da Grasscity.com

Resposta da Grasscity.com

Due to a technical glitch on our website, we noticed that one product you purchased was out of stock. A refund has been issued for that item.
We truly apologize for the situation!
We hope to see you back at grasscity.com.

Warm regards, Grasscity Aftercare

Avaliado com 5 de um total de 5 estrelas

Hubby loves Cheech and Chong

My husband loves Cheech and Chong (ok Boomer) so I wanted to replace his old pipe. I know he will love the Sherlock that he will get for Fathers Day. Shipping was speedy and the glass pipe was packed with care.

19 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered from Grasscity and they…

I ordered from Grasscity and they didn’t send all my items in the first shipment, so they had to send a second shipment later. They gave me a $15 store credit for that delay. But when the second shipment arrived, I had to pay an unexpected $25 customs fee that wasn’t disclosed at checkout. They refused to cover the rest of the fee, so I ended up paying out of pocket. Overall, very poor communication and customer service.

26 de maio de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais