Aaron WAS AMAZING!!Either Some a@!hole stole my package off my porch or the mailman made a mistake and I didn’t get my order…. But Aaron took care of EVERYTHING!! And I was losing my mind and wasn’... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Aaron WAS AMAZING!!Either Some a@!hole stole my package off my porch or the mailman made a mistake and I didn’t get my order…. But Aaron took care of EVERYTHING!! And I was losing my mind and wasn’... Ver mais
A empresa respondeu
grass city is doing what no other company can do. with other companies you can have 1, maybe 2 if you’re lucky of the following: good price, fast, good quality. grass city meets every single expectati... Ver mais
A empresa respondeu
John Smith turned a bad experience into a very good one. I’ve been a customer for over 30 years and was treated poorly by a previous representative and was surprised and disappointed. John contacted m... Ver mais
A empresa respondeu
The very final outcome was alright. But trying to get there such a hassle, constant glitching in the app or website or whatever, and then having to wait for actual person, which is understandable, but... Ver mais
A empresa respondeu
World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)
6255 North Hollywood Boulevard, Las Vegas,, 89115, Estados Unidos
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 28% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not good so far. The item shipped was too big. I've requested return label and sent photos to verify the item is not used. No response yet....

Resposta da Grasscity.com
I have ordered from Grasscity four or five times now. Every item I've ordered has arrived on time, exactly what was described, everything is so well wrapped nothing has ever come broken. The prices are great, the wide variety of options is great! Highly recommend!
Pay the extra few $$, and upgrade your membership. Once you do that the prices absolutely cannot be beat. Glass items are packed well, and orders ship quick, and arrive in one piece. So far I'm very impressed with GC.
No shipping notifications or tracking emails, information isn’t even on their website when you go to your order information. I ordered three items, only one was delivered, I’m still waiting for two items, zero update by email or my account information on the site, are they on back order? Bottom line, you’re left in the dark after your purchase

Resposta da Grasscity.com
Fast delivery and good service though out would definitely be buying again think you
It was a true pleasure to purchase from this company.
Mind-blowing that they have everything in stock. No matter what smoking utensil you need, they have it all. I am a customer for life. The one-stop shop; if you truly take the time to look, they have everything. Great job, guys.
No returns or exchanges allowed! What is ordered was bigger then expected and doesn't fit in my dug out so I inquired about exchanging the one hitters and was asked to verify order # and name if item only to be told no refunds or exchanges. We'll why did you waste my time chatting????

Resposta da Grasscity.com
Do not order from this place! I’ve waited 3 weeks on my order and nothing! No tracking number at all and customer service is a joke! When I called it sounded like a few people in a room,so it was sketchy af! I repeat do not order from here! Going to my bank and stopping the payment and to get a new debit card.

Resposta da Grasscity.com
I placed an order for several items. I received a box with some of the items I ordered without a packing slip or anything. Maybe another box is on the way. None of your contact info works on your website. This is the only way I could find to contact you. You charged my credit card for the full amount of the order I made. I would like to know what is going on here. Thanks.

Resposta da Grasscity.com
Nice selection and reasonable prices. Ship and arrived in less than a week.
Fantastic customer service, great pricing, any issue has been taken care of, love grass city!
I received everything pretty quickly and that’s important. I had a question and you guys answered right away thank you very much.
Holy crap! Wish I had seen these reviews before buying! Aftercare has absolutely been on fire for the last year apparently and I can see why! This is a management and procedure issue that I guarantee can be tracked down to one management team. Buy $50+ for free shipping they said... ok. 5 items get me to $60 all in. Nine days later I'm still waiting for the last piece which is the bulk of the order and there's no tracking number. Joy! Just refund me. I don't have time nor inclination for further frustration with this clown show! Grasscity, ya best get to cleaning house or there won't be a house to clean.

Resposta da Grasscity.com
Everything I ordered made it to my door safe and not broken. The shipments were early and on time. I think what I bought was very reasonably priced. I will be back for more equipment.
My husband loves Cheech and Chong (ok Boomer) so I wanted to replace his old pipe. I know he will love the Sherlock that he will get for Fathers Day. Shipping was speedy and the glass pipe was packed with care.
I ordered from Grasscity and they didn’t send all my items in the first shipment, so they had to send a second shipment later. They gave me a $15 store credit for that delay. But when the second shipment arrived, I had to pay an unexpected $25 customs fee that wasn’t disclosed at checkout. They refused to cover the rest of the fee, so I ended up paying out of pocket. Overall, very poor communication and customer service.
Best Ever Amazing as always ,this is my 8,9 buy,I Want them all xcept the penis ones those are unhitable!!!
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