Grasscity.com Avaliações 

6.543
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Aaron WAS AMAZING!!Either Some a@!hole stole my package off my porch or the mailman made a mistake and I didn’t get my order…. But Aaron took care of EVERYTHING!! And I was losing my mind and wasn’... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

grass city is doing what no other company can do. with other companies you can have 1, maybe 2 if you’re lucky of the following: good price, fast, good quality. grass city meets every single expectati... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

John Smith turned a bad experience into a very good one. I’ve been a customer for over 30 years and was treated poorly by a previous representative and was surprised and disappointed. John contacted m... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

The very final outcome was alright. But trying to get there such a hassle, constant glitching in the app or website or whatever, and then having to wait for actual person, which is understandable, but... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vaporizadores
  2. também em
  3. Tabacaria

Escrito pela empresa

World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

7 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 28% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(6.543)

36 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Only received 1/3 items I ordered.

I ordered 3 items. Carb cap, quartz banger, dab rig. Received an email saying my pack was shipped. Got a small box with carb cap only. No communication about only one item shipping out. I email about the issue and was told that end of year inventory is why my other 2 items didn’t ship. Funny how there was zero communication about that when I got the email saying my package was shipped. And I still don’t have my other 2 items. I also offered to take pics of the small box and tracking taped directly to it because the dab rig I ordered wouldn’t even fit in the box I got. Won’t order from here again.

2 de novembro de 2024
Avaliação não solicitada
logotipo da Grasscity.com

Resposta da Grasscity.com

We understand how important it is for you to receive your order promptly, and we sincerely apologize for the delay. Our Las Vegas warehouse has just completed its year-end stock count and is back to shipping. Please note that the item you received was shipped separately from a different warehouse. Thank you for your patience and understanding as we work to get the remaining items to you as quickly as possible.

Warm regards, Grasscity

Avaliado com 1 de um total de 5 estrelas

Customer service is BS

I got my bowl but not my bong. There is no customer service. All the links I click go to nothing. I have tried to contact USPS about my order. It just says the same thing every day since October 24th. I am ticked. I will do what I can to get a refund. And I have to buy a replacement. It was supposed to be here two days after I ordered it this is BS. And I don't want to hear that it's a fake company because I ordered it from grasscity.com

24 de outubro de 2024
Avaliação não solicitada
logotipo da Grasscity.com

Resposta da Grasscity.com

Our customer care team has responded to your email sent to support@grasscity.com
We also have a chat portal that can be accessed from any page on our website.
It is located at the bottom right of any page. 😀

The bong was shipped from a different warehouse and is still in transit. We see it has arrived at a local distribution center so it should hopefully be delivered soon!

Warm regards, Grasscity AfterCare

Avaliado com 5 de um total de 5 estrelas

Great products

Great products, and great customer service. Anytime I have ordered from these guys, and a glass piece has arrived broken, they are quick to respond, and get a new one shipped out.

18 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Timely order

Timely order. Good price. Excellent packaging and a nice little additional ‘treat’ in the box.

As for item? xvape-avant-portable-herb-vaporizer If you’re deliberating and unsure. Do it. You won’t be dissapointed. 😊

27 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

hey, nice glass

I'm enjoying my recent purchase. After receiving my order I am happy with quality of glass and picks made by order selectors. I plan to re order! Thanks for the glass!

13 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfection

Got my dap rig in half the time as expected!
Perfect piece, nothing broken or scratched or anything!
Will be doing all my business with them for now on!

26 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Support was slower than I'm used to, but thorough and honorable.

So we ordered a couple items from them (a sidecar dab rig and a honey straw angled attachment) as an anniversary gift for my wife.

She loved the items, but there was a missing part on one (one of the three attachment options included with the sidecar was missing) and the other had a manufacturing defect (one of the glass rims was misshapen and as a result one side was 1-2mm smaller than the other, resulting in a bad grip and seal). It was pretty hard to see, but it was there.

I reached out to Grasscity that day via their form. It took a couple of days for them to get back to me, and when they did, they asked me to send video of the defect, which I did.

About a day or two after I sent the video to them they reached out again and asked if they could resolve the issue by shipping me a generic replacement for the missing part (they said they were out of the brand specific attachment) and a complete replacement for the defective item.

I agreed and in a few days we had our replacements, both of which are in good condition and work flawlessly.

I'm very impressed by the depth of their support, I totally get wanting a confirmation of a defect as defects tend to be rare depending on the manufacturer. They never accused me of any deception or tried to get out of fixing the issue, they were totally committed to fixing the problem and they did.

Excellent support, if a bit slower than we're used to in the days of automated "your ticket has been received" emails.

22 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality, great service and amazing product! Been smoking for 15 years and you sold me my first bong. I will be back!

22 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would never use this company ever again

I would never use this company ever again... 1st some how I got 4 of the same item... 2nd I was made to pay for the return postage..... the one package had to go to Canada and cost 43.00....I am mad as hell... I would have agreed to split it... no told straight out all returns are paid by customer....

23 de outubro de 2024
Avaliação não solicitada
logotipo da Grasscity.com

Resposta da Grasscity.com

Unfortunately, we cannot supply return labels for Canadian addresses. We are also unable to issue refunds for more than the original charge. Your return will be fully refunded including the shipping fee and any insurance paid with the original payment.

Warm regards, Grasscity Aftercare

Avaliado com 5 de um total de 5 estrelas

It's great!

Shipped super quick and was packaged well. The piece is beautiful and it hits very smooth. It's quite large, but we love it. Seems very sturdy. We were looking for a high quality glass, and are very satisfied with this purchase. The only thing we were a bit surprised by was the design on the inside of it - red, white, and black zig zags- we didn't notice it as much in the photos but it's very noticeable in person.

21 de outubro de 2024
Avaliação não solicitada

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