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At GRATiAE, we pride ourselves on crafting unique, organic, and natural skincare formulations developed by our dedicated research and development team. In collaboration with renowned international scientific research laboratories, we carefully identify and extract the finest oils and plant compounds, enhancing them with the revitalizing properties of Gratiae Thermo Mineral Water to deliver optimal skincare benefits. Our approach combines ancient wisdom — harnessing the power of plants, herbs, and oils — with modern-day scientific expertise and advanced technologies. The result? A collection of skincare products that bring you the purest, most effective ingredients the earth has to offer, formulated to nourish, protect, and rejuvenate your skin. The GRATiAE line is meticulously produced through our exclusive manufacturing process in state-of-the-art, hygienic, and high-tech laboratories. Our facility adheres to rigorous technical testing and quality assurance protocols to ensure that every product meets the highest standards of safety, compatibility, and efficacy. With a presence in prestigious markets worldwide, GRATiAE is an internationally recognized skincare brand. Our products are available in Canada, the United States, the United Kingdom, Hong Kong, Singapore, Portugal, France, Cyprus, Greece, Malta, The Netherlands, Belgium, Austria, Norway, Sweden, Finland, South Africa, Russia, Ukraine, and more.
The shop assistant approached me in Riga airport as i was walking past. I agree with other reviews. I felt pressured and caught off guard i ended up spending £150 on eye serum and then stupidly gave my contact details including my date of birth. Im now concerned about fraud as she wrote the details on a piece of paper.
Meget overbevisende anmassende sælgere men dårligt produkt og ingen retur
Above and beyond! My ordered product was out of stock and I was offered similar replacement product what I was more than happy to recieve. I did ask as well for product to be sent at short notice. So Gratiae contact person by name Galuh Mega assured me will try to accommodate my request. So it was done, it took only few days to recieve order. Should say, this is the best customer service I have recieved in last years to accommodate customer.
Mega is a great customer service officer.Help me to exchange an item that I ordered wrongly at no extra cost.Thumb up for the services
It was amazing and quick problem solving. I m very satisfied
Galuh was very quick and very helpful with my order.
Hab eine Augenserum-Probe dieser angeblichen Naturkosmetik in die Hand gedrückt bekommen in einem Shopping-Center und mich kurz gefreut.
Nach einem Blick auf die Inhaltsstoffe weiß ich es jetzt besser. Hauptbestandteile sind Silikon und Crosspolymer. Also definitiv KEINE NATURKOSMETIK sondern Kunden Verarschung.
We had a great experience today with our cosmetic professional. She was super knowledgeable and knew exactly what type of creams and products would work well with our skin type. Couldn’t be happier with the products and the service we received definitely going to re-order.
The face crème I got from Gratiae helped me avoid irritation after shaving, my face feels smooth and refreshed. The customer service was great also and they answered all of the questions I had! Overall a great experience.
Love the products and Shirley from CS was phenomenal!!
The sales tactics are incredibly aggressive and felt cult-ish. I was with them within Riga Airport and they were asking me to transfer money from friends and family to pay for the product (as I said I couldn’t afford it due to just being on holiday!), that they would lower the price if I went to Instagram to promote their product etc. They told me that the Reviving Peeling Gel was €250 and that they would do me a “special deal” of €150 and then dropped it to €125. The irony is that the lower price of €159.99 is the sales price online and that you can get an additional 25% off online and gain free products. The product itself seemed good but the sales tactics and outright lies are completely inappropriate for a business. Train your staff better and treat potential customers with more respect
She is very generous,and give me big discount 👍
Terrible experience! Don't trust them
I paid for quite expensive creams and they never arrived. The costumer service did not help me at all and my money was stolen. No product, no reimbursement.
FRAUD!
Many thanks to Gratiae team and especially to Jackelyn S for the great customer service that I have received.
All the best,
Irina-Victoria
They tell you everything to sell their product. The guy I met tried to sell me some peeling things for 150€. At first he said I should use it once a week, after 5 minutes he told me I could use it when ever I want (!!!). And then it's more expensive to buy online blah blah.
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