Gravity Avaliações 

I am a paying customer of Ragnarok Online LATAM, operated under Gravity.
On September 30th, I purchased direct-purchase digital items (“Pergaminhos de Refino” and “Miau Miau”). Due to an internal system failure in their NPC, the items were not delivered.

After that, the company publicly announced that the issue had been “resolved,” which led users — including myself — to believe it was safe to interact with the NPC again.
At that moment, the items I paid for were consumed and permanently lost.

I opened support ticket #73685 the same day.
As of today, it has been 58 days with no resolution, no refund, no timeline, and no clear communication.
The ticket remains in “Pending” status, despite the issue being directly caused by the company’s own systems and announcements.

For a direct-purchase digital product, this level of delay and lack of support is unacceptable.
A company operating internationally — especially one listed on NASDAQ — should be capable of resolving a straightforward transaction problem in a reasonable timeframe.

I am requesting either:

Delivery of the purchased items, or
A full refund of the equivalent value.

After nearly two months, neither has been provided.

I’m sharing my experience with Ragnarok X: Next Generation support.

A significant amount of in-game purchases was unintentionally made by my 5-year-old child without my authorization. I fully understand that the transactions were technically valid, but the real issue is that they were made by a minor who cannot legally understand or consent to such purchases.

I contacted support multiple times and tried to resolve this in good faith. I even proposed a fair compromise:

* Closing secondary accounts
* Accepting only a partial refund

Unfortunately, this proposal was completely ignored, and no solution was offered.

What is disappointing is not just the refusal, but the lack of flexibility in an exceptional situation involving a child.

I actually enjoy the game, but this experience with customer support makes it difficult to trust the platform moving forward.

I hope this feedback encourages a more reasonable and human approach in similar cases.

I’ve participated in dozens of events in Ragnarok M: Eternal Love, always supporting the game as a premium player. And yet, across multiple major pulls — hundreds of boxes each time — I’ve never received a rare reward without hitting pity. Not once.

The so-called 0.5% chance for rare items? Statistically, it’s already unlikely to fail once (17%). Failing this multiple times in a row makes the probability almost nonexistent. I’m an engineer — I know how odds work. What’s happening here is far from random.

Many others have shared similar stories. And support replies are always the same: “It’s just luck.” But no — bad luck doesn’t repeat perfectly over years. This isn’t about feelings. It’s about data, and the pattern doesn’t lie.

Worse: Gravity was fined by the Korean Fair Trade Commission in 2025 for manipulating loot box drop rates in another Ragnarok game.
This is public record. They were forced to admit the fraud and refund players.

And yet, here we are again — vague drop info, no in-game disclosure, a “random” system that magically benefits some and never others. Meanwhile, high-spending players are pushed deeper into the cycle of disappointment, disguised as reward.

I used to recommend this game. Now I warn others to stay away.
It’s a monetization system masked as entertainment, where spending more only deepens your losses — and you’re told to smile and be “lucky” while it happens.

Apple, Google, and consumers should not tolerate this level of manipulation.
This is not fair play. This is predatory design.