www.GreatGardensOnline.com Avaliações 

500
•
O TrustScore é 3.5 de um total de 5

3,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I purchased two Blenheim half barrells 61cm. Absolutely brilliant. Great quality, robust and look amazing. As for the price so much cheaper than my local garden centre. Very happy. Highly recommend.

Avaliado com 1 de um total de 5 estrelas

I ordered 16 champagne berries for a wedding bouquet but due to a delay in them arriving, I had to go somewhere else. When they arrived I arranged the return through Evri. The parcel was dropped off o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really happy with the expanding leaf trellis to add extra privacy and height to a fence. It came in one piece so I didn't have the hassle of trying to put it together which was a bonus. The price was... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Great service, well packaged arbour, (I assume by gardens on line.) Delivery day was altered at last minute.(by courier) so bit annoyed. However delivery was straight forward, and the delivery m... Ver mais

Detalhes da empresa

  1. Barragem
  2. Centro de Jardinagem
  3. Loja de Móveis de Jardim

Escrito pela empresa

Garden Mall sell a large range of plants, garden furniture, and virtually everything else you could need for your garden. Very competively priced to give great value for money. We dispatch most goods within 24 hours and offer free delivery on orders over £50 *(conditions apply - see website).


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

500 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(500)

10 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very quick delivery

Very quick delivery. Solid items. Slightly damaged packaging, but if you'd seen the way the courier was carrying them you wouldn't be surprised!

29 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

I ordered some Firefly LED lights & they arrived next day & I didn't expect them until after Christmas as I ordered them late, Fantastic service, very impressed & I would definitely recommend & would use again.
Thank you.
Pat D

28 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would highly recommend.

This is the first time I have purchased decorations from this company and I'm glad I did. They are lovely and were very well packaged. Speedy delivery too. I have now added as a favourite for next Christmas 🎄

16 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Customer service are words they don’t know or respect.

Finally, after several months of trying to reach a 50% compromise (I am a fair person) due to a faulty pergola (which only became apparent a few weeks after delivery due to the labours booked in to install it) which meant I also had to pay 2 x labours for a wasted day – consequential loss, GreatGardensOnline.com would not meet me half way.

So today, legally I won my case and full claim, so I am not out of pocket (look up the definition, consequential loss, GreatGardensOnline.com, as I still don’t think you understand it), not extra compensation, its what the law states.

Solicitors at my legal insurance company looked at all the details, emails, contracts, terms notes etc between us and arrived at the legal outcome in my favour (greater than 51% chance of winning), based on breach of contract, goods should be fit for purpose (no matter what the small print says, for a min of 6+ months, regardless of delivery date) and consequential loss. I did prewarn GreatGardensOnline.com that I had taken legal advice and even emailed this advice to them, they kept coming back, as do they do even now with incorrect legal information.

Don’t be fobbed off with them bullying and saying goods have to be reported faulty within X days and they are not liable for consequential loss etc, the law is very different to their made up false terms and conditions in their contract – fantasy world, ignore them, get good legal advice and you too will find the law is in your favour.

The above is my true to life experience of dealing with them – and I would never have any dealings with them again. Yes, they refunded the faulty pergola eventually (after messing us around with several collection dates), they had no choice, again, it’s the law, but we still had to pay out to obtain a new pergola and 2 x labour wages.

I have written this, even though I have settled my dispute legally, financially and in my favour, as a matter of principle, to warn others.

I have full documented details, emails etc to back up my case and experience of dealing with them, customer service are words they don’t know or respect.

Not once did the company say sorry, offer to accept my 50% compromise offer, instead they banged on about their terms and conditions, which do not legally stand.

7 de dezembro de 2020
Avaliação não solicitada
logotipo da www.GreatGardensOnline.com

Resposta da www.GreatGardensOnline.com

Hi Paul,

I'm glad that your insurance company has compensated you for your troubles, though I will note that this is just an external compensation. Your law / insurance company has never once contacted us to ask for any information or presented any case for us to answer, as such there has been no legal proceedings taken for this matter.

I will also note that the faulty item which was reported 37 days after you received the order was picked up and refunded in full leaving no cost to yourself.

It is never our intention to deliver faulty items but occasionally manufacturing defects can arise and (as in your case) we will always fix that whether its by providing replacement parts, items or the whole order which were all offered in your case. We will always ensure that the correct product is delivered in good condition and if not picked up and refunded in full as this was the case this time. I'm sorry that you felt you needed to pursue extra compensation above and beyond the full refund and am glad your own insurance company settled this on their behalf.

Regards
Great Gardens Online

Avaliado com 2 de um total de 5 estrelas

Smaller than advertised

The item I ordered wasn't what I received. I ordered a Kingfisher bird table, dimensions 42cm x 42cm x 118cm. What arrived was a Nature's Market bird table 34cm x 34cm x 114cm. When I queried whether I had received the correct item, I was told that I had and that unfortunately the details on their website had not been updated. I was offered a 20% refund which I did accept. I think I received a smaller version of the same bird table. Not top quality, a bit wobbly, but I suppose you get what you pay for (or do you?)

16 de novembro de 2020
Avaliação não solicitada
logotipo da www.GreatGardensOnline.com

Resposta da www.GreatGardensOnline.com

Hi Michelle,

I'm sorry about this and the marketing team are looking at getting this changed. You did still received a Kingfisher bird table, the company have just re-marketing and redesigned their tables slightly under a new brand. The marketing team will be updating this shortly. I'm sorry you didn't like the quality, Kingfisher is a budget brand reflected in its price, we sell a much higher quality UK manufactured range of bird tables as well made by Tom Chambers which are available but substantially more.

Regards
Peter

Avaliado com 1 de um total de 5 estrelas

absolutely atrocious service

absolutely atrocious service, receive damaged item, 7 days of empty promises of replacement with no further actions.
UPD order was made from another email, initials were mc and last three digits of the order are 541
Don't buy from them.

5 de outubro de 2020
Avaliação não solicitada
logotipo da www.GreatGardensOnline.com

Resposta da www.GreatGardensOnline.com

Hi Max,

Sorry to hear that if you let our customer service know your order number we can look into this further. I can't see any orders placed under your name in our system

Regards
Great Gardens Online

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, item arrived on time, well packaged and at a good price. Will definitely use again..

3 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delighted!

Really impressed with Garden Mall. Not used them before but very professional from ordering through to delivery. Package arrived well packed and in excellent condition. Wall-mounted garden planter/clock/thermometer was just what I needed to replace my ancient, rusty one. AND the same product was advertised on Amazon at a more expensive cost.

26 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, and when I had a query nothing was too much bother
Very good customer service

19 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very poor

Very poor. Garden box lid was buckled. Some one else had made a botched attempt to assemble it. Should have been spotted before being sent to us. Now waiting for replacement.

11 de setembro de 2020
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais