Excellent service, delivered everything on my order apart from the the box of screws. Other than that may use again
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Outstanding service and would definitely use again. Ordered large quantity of timber at 3pm on a Sunday afternoon. Was delivered at 11am the next day! All items were spot on in terms of quality a... Ver mais
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Missed something off the delivery the first time. Delivered the missing stuff free of charge three days later which is great service. Very good quality timber, but the 3x2 Carcassing timber was C16 no... Ver mais
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Easy to order from website. Great communication on when to expect delivery. Even a courtesy call or message to let you know rough delivery time on the day. 2nd order with this company and really can'... Ver mais
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Detalhes da empresa
Escrito pela empresa
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Informações de contato
Greens Forge Timber Ltd, Enterprise Park, Isidore Road, Bromsgrove, Reino Unido
- 01527336836
- contact@greensforgetimber.co.uk
- www.greensforgetimber.co.uk
4,3
Excelente
85 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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The gentleman took all wood round the…
The gentleman took all wood round the back which he didn't have to, very polite person
3 de março de 2024
Resposta da Prestige
Thank you for your kind review! We’re delighted to hear that our delivery driver went the extra mile to take the wood round the back for you and that you found him to be very polite. We appreciate your feedback and look forward to serving you again.
Great service and value for money!
Great service and value for money!
Will defo use again and strongly recommend
21 de fevereiro de 2024
Resposta da Prestige
Thank you for your enthusiastic review! We’re thrilled to hear that you found our service and value for money to be great. Your strong recommendation means a lot to us. We look forward to serving you again in the future.
Poor communication
No communication from them at all I had to ring to find out when delivery would take place. Was told Tuesday or Wednesday of the following week. Driver rang me on Monday mid morning telling me he was 40 mind away while I was at work. Can't fault driver and he did as I asked and left my order safe for me.
27 de fevereiro de 2024
Resposta da Prestige
Thank you for your feedback. We apologize for the lack of communication regarding your delivery. We understand how important it is to keep our customers informed and will work to improve this aspect of our service. We’re glad to hear that our driver was able to accommodate your request and ensure your order was left safely. Your patience and understanding are appreciated.
The best service hi quality product
22 de fevereiro de 2024
Resposta da Prestige
It's wonderful to hear such positive feedback, Ionel! We're thrilled to know that you've experienced the best service and high-quality products with us. Your 5-star review is greatly appreciated, and it motivates us to continue delivering excellence. Thank you for choosing us!
Timber is good quality
Timber is good quality, price very competitive. Only given 4 stars because of a lack of communication on a delivery date. But when I had 1, the driver gave over an hour notice when he was arriving. Driver was very helpful also.
Would buy again
19 de fevereiro de 2024
Resposta da Prestige
Thank you for your feedback, Gary! We're thrilled to hear you found our timber quality and pricing to your satisfaction. We apologize for the oversight in communication regarding your delivery date and appreciate your understanding. It's great to know our driver was able to provide helpful service and timely updates on your delivery. Your experience is invaluable to us, and we're taking steps to improve our communication process. We look forward to serving you again in the future and aim for that 5-star experience next time!
Cladding Order
Placed a small order on the periphery of the catchment area so appreciate it was not hugely profitable - therefore happy to wait for a suitable delivery slot as it was a great price. Limited communication but we got there - and everything is as ordered.
6 de fevereiro de 2024
Avaliação não solicitada
Resposta da Prestige
David, we truly apologize for the inconvenience and disappointment you've experienced. We understand how important timely delivery is and regret that we've not met your, or our own, standards in this instance. Regarding the challenges with transportation, especially when the orders are outside our delivery area, we're continually working to find sustainable and economical solutions.
We've taken steps to ensure better service, including our website updates with a clear map of areas we cover and adjusting our minimum order requirement. However, we realize this does not change your current experience.
To address your concern directly: we have scheduled your order for dispatch this Friday, the 9th, regardless of its size or your location. We're committed to fulfilling your order and hope this gesture demonstrates our dedication to your satisfaction as a valued customer.
Please accept our sincerest apologies for the delays and communication gaps. We're here to support you and look forward to rectifying this situation. Should you have any further concerns or need immediate assistance, don't hesitate to reach out directly. Thank you for your patience and understanding.
Quality and prices are fab.
2 de fevereiro de 2024
Resposta da Prestige
Alicia, thank you so much for the wonderful 5-star review! We're delighted to hear that you found both the quality of our products and our prices to be fabulous. At Greens Forge Timber, we strive to offer the best value to our customers without compromising on quality. Your feedback is greatly appreciated, and we look forward to continuing to meet your expectations in the future!
Great products at great prices will…
Great products at great prices will never go anywhere else for timber. Highly recommend
19 de novembro de 2023
Resposta da Prestige
Ryan, thank you for the fantastic 5-star review and your high recommendation! We're thrilled to hear that you're so satisfied with our products and prices. At Greens Forge Timber, we're committed to offering top-quality timber at great value, and it's wonderful to know we've earned your loyalty. We truly appreciate your support and look forward to being your go-to source for all future timber needs!
Great service
The price. I just can believe how cheap it is for the quality. Placed order got informed every step of the way. Got a call an hour before the timber arrived. Payed once I had received the timber. Keep up the amazing work.
23 de novembro de 2023
Resposta da Prestige
Jo, thank you for the excellent 5-star review! We're so pleased to hear about your positive experience, especially regarding our pricing and the quality of our timber. It's great to know that our communication and delivery process met your expectations, ensuring a smooth and informed experience. Our 'pay on delivery' policy is part of our commitment to customer satisfaction and trust. We really appreciate your kind words and encouragement. Looking forward to serving you again and continuing to provide amazing service!
Resposta da Prestige
Richard, thank you for the wonderful 5-star review! We're delighted to hear that you were pleased with our communication and speedy delivery. At Greens Forge Timber, we strive to provide efficient service and ensure a great customer experience. Your positive feedback is greatly appreciated, and we look forward to serving you again with the same level of excellence in the future!
Couple of issues at first but came good
Had some teething problems getting my order as stuff out of stock, but the team switched some stuff round and upgraded a couple of bits.
Delivery driver was great and gave me some great advice for my build
23 de novembro de 2023
Avaliação não solicitada
Resposta da Prestige
James, thank you for taking the time to leave us a 4-star review. We're sorry to hear about the initial issues with your order due to stock availability, but we're glad that our team could effectively resolve these problems and upgrade some items for you. It's also great to know that our delivery driver provided helpful advice for your build. At Greens Forge Timber, we're committed to continuous improvement and customer satisfaction. We appreciate your understanding and patience, and we're here to ensure your future experiences are even better. Thanks again for your support!
Resposta da Prestige
Kevin, thank you for your fantastic 5-star review! We're thrilled to hear that you're pleased with both our service and pricing. At Greens Forge Timber, we strive to provide the best possible experience for our customers, and it's wonderful to know we're hitting the mark. Your positive feedback means a lot to us, and we look forward to continuing to serve you with the same level of quality and value in the future!
I'm always worried from places on…
I'm always worried from places on Facebook, but this company has boosted my confidence. They went beyond to get the order to me and required.
The driver was polite and helpful too.
Even though it took a little bit longer then I hoped I can't fault this company and will be ordering more for future projects
21 de novembro de 2023
Resposta da Prestige
Matthew, thank you for sharing your experience and for the excellent 5-star review! We're so pleased to hear that we could boost your confidence in purchasing from a company found on Facebook. It's great to know that our efforts to meet your requirements and the courtesy of our delivery driver left a positive impression. We understand the importance of timely delivery and appreciate your understanding with the slight delay. Your satisfaction and future plans to order from us mean a lot, and we're excited to be a part of your upcoming projects. Thanks again for choosing Greens Forge Timber!
Great timber, fantastic price
Few hiccups on delivery, but still very very pleased with the gear. Would definitely recommend these guys
19 de novembro de 2023
Resposta da Prestige
Ben, thank you for your fantastic 5-star review and recommendation! We're delighted to hear that you're very pleased with the quality of our timber and the pricing. We apologize for any hiccups in the delivery process and appreciate your understanding. At Greens Forge Timber, we're committed to continuous improvement in all aspects of our service. It's great to know that despite the challenges, you'd still recommend us. We look forward to serving you again and ensuring an even smoother experience next time!
Resposta da Prestige
Thank you for your review! We're delighted to hear that you're pleased with our cladding, pricing, and delivery service. We strive to provide the best quality products and are glad we met your expectations. Looking forward to serving you again in the future!
The best supplier in uk
At this moment the best supplier in UK.
Fast delivery, good communication.
Will order again.
13 de novembro de 2023
Resposta da Prestige
Thank you so much, Patryk, for your high praise! We're thrilled to be considered the best supplier in the UK by you. It's great to hear that our commitment to fast delivery and good communication is making a positive impact. We look forward to your next order and continuing to provide you with top-notch service!
Quality timber
5 de novembro de 2023
Resposta da Prestige
Thank you, Iain, for your 4/5 star review. We're glad to hear that you appreciate the quality of our timber. We're always striving to provide the best products and services to our customers. Your feedback is valuable to us, and we hope to earn that fifth star from you in the future!
Excellent company
Ordering was super easy and delivered in 2 days ,they arranged alternative when stock issues and sent extra to make quantity and coverage right and some ,pay on arrival was a very good service as lets you inspect there timber which is really high quality then pay, delivery guy was super helpful with communication ,letting me know time of delivery and help unloading etc can't fault the service from this company would highly recommend
3 de novembro de 2023
Avaliação não solicitada
Resposta da Prestige
Thank you so much for your positive feedback! We're thrilled to hear that your ordering experience was seamless and that our pay-on-arrival system added to your confidence in our service. Our team is committed to ensuring high-quality products and customer satisfaction, so it's rewarding to know we hit the mark for you. We look forward to serving you again in the future and appreciate your high recommendation!
Best regards,
The Greens Forge Timber Team
Easy to order from website.
Easy to order from website. Great communication on when to expect delivery. Even a courtesy call or message to let you know rough delivery time on the day. 2nd order with this company and really can't fault them
Fantastic quality timber amd John the delivery guy is super fast amd friendly. We have a huge project build going on so will be ordering again soon. Just had all the timber delivered to finish frame work amd roofing struts then will be ordering the cladding.Thank you Greens Forge Timber I have already recommended you to a few people .
27 de outubro de 2023
Avaliação não solicitada
Resposta da Prestige
Thank you so much for the glowing review and for choosing Greens Forge Timber for your project needs! We're thrilled to hear you've had a positive experience with our service and products. John will be pleased to know his efforts didn't go unnoticed. Thank you for recommending us to others; we look forward to assisting you with the cladding for your ongoing project. Your continued support means the world to us!
Very good quality timber but make sure you check the delivered quantity and C16 or C24 quality when it’s delivered.
Missed something off the delivery the first time. Delivered the missing stuff free of charge three days later which is great service. Very good quality timber, but the 3x2 Carcassing timber was C16 not C24 as advertised when purchased, hence the 4 star review not 5.
25 de outubro de 2023
Resposta da Prestige
Thank you for your detailed review and for recognizing the quality of our timber. We apologize for the oversight in the C16/C24 grading on your delivery. To prevent future confusion, we've now labeled our Carc as C16+, which generally will be of C24 quality but we cannot guarantee it 100%. We're glad to hear you were satisfied with how we handled the missing delivery item. We appreciate your business and the feedback to help us improve.
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