Greenwave Renewables Avaliações 15

Working with Greenwave Renewables was a pleasure. We had them install an air heat source pump for us to replace an oil boiler. The consultation and quoting was excellent and they didn't push us at all - no pressure sales. Surveys were smooth and they did all the work regarding certificates and grants. The quality of installation was excellent and the team took just over 3 days to complete the work to a really high standard. Only glitch at the end was a faulty controller so that required some investigation and a couple of extra visits to get sorted. Works perfectly now and we are so grateful to have this work complete and we don't have to deal with oil anymore!

Goede service. Prima bereikbaar.
Alleen P1 meter gaat soms onverwacht offline.

I’m extremely surprised by some of the reviews here. We have had nothing but trouble with Greenwave. Missed deadlines, lack of communication, disorganisation, staffing issues, poor customer service and the heat pump system still doesn’t work properly after ~4 months, so the house is cold, the water is periodically cold and the cost is extortionate. They’ve been blaming set up, then configuration and now apparently it’s a manufacturer issue. We are on the verge of taking legal action - I now understand why heat pumps have such a poor reputation - it’s not the technology, it’s the installers.

Struan right from the beginning was excellent at getting back to us when we had questions. We had a few hiccups, which can happen and they tried hard to resolve those as quickly as they could. All the teams were friendly and professional. We are now getting to understand and use our heat pump source. We’re quite transfixed with the app, seeing the energy from the solar panels, battery then into the heat source pump! We hope that the good service we’ve had, will continue through to yearly servicing.

I recently had solar panels and batteries installed by Greenwave, and the whole experience has been excellent from start to finish. Every member of the team – from the roofers and scaffolders to the electricians – all were friendly, professional, and clearly took pride in their work.

A special mention goes to Struan the surveyor who carried out the initial consultation and the final handover and Kaitlyn in Operations who kept me updated throughout the process. Both were extremely knowledgeable, explained everything clearly, and were a genuine pleasure to deal with.

I’m very happy with the installation and the service provided. and wouldn’t hesitate to recommend Greenwave to anyone considering solar.

I was so impressed with Greenwave. Mark came out to do a survey for solar panels and discuss options.
He was not a pushy salemans and gave me honest and practical advise - ultimately that i would not get the return on solar panels due to the design and direction of my house.
It is so refeshing to deal with an honesr "salesman" and company who actually puts the customer ahead of the £.

We had Mark Harvey from Greenwave come to see us to talk about an air source heat pump. We were very impressed, he gave us a presentation, and answered all our questions. No hard sell, he told to ring him if we were interested, and he would come back. He came back to measure all the rooms, note the size of radiators, and give us a written report detailing the advantages and radiator changes.
We were happy to go ahead, and a few weeks later their team turned up and were very helpful with the installation.
We had El, at Greenways, as our contact, and she was very helpful with any queries and running the installation.
We would thoroughly recommend Greenways, and we are warm and happy with our heat pump.
Suffice to say we’ve just asked Mark to come back to give us the advantages of a Solar panel array. Again, no hard sell, and we are waiting for his report for the family to discuss.

I was totally sceptical about heat pumps but Mark Harvey the heat pump surveyor gave a excellent detailed explanation over a couple of hours and it made me a bit more positive, Ell and Kaitlin at the office were also extremely helpful. Have ordered a system but I am still not fully committed.

See my review no 1 last a few weeks ago.
I mentioned I would leave a 2nd review after installation, however after reasons nothing to do with the heat pump change, we have had to cancel order for the time being.
Greenwave’s customer service was first class, with total understanding. We were credited back our deposit in a few days under their ‘cool off period’ with complete understanding and no hassles.
We hope to move forward and order a heat pump to replace our old boiler next year and this company will be our first choice.
Best survey and explanation of product requirements.
Full EPC survey arranged to guarantee benefits.
Easy process to proposal.
Great customer service from office and post proposal support for any questions.
Full understanding and support if you change your mind for any reason during cooling off period - 14 days from when contract is sent. No hassle.
This is a company you can trust to deliver.

Excellent install design and support to understand system fit for our home - it gave us the confidence to move ahead, and we are very pleased that we did. The process of securing the grant to save cost on our heat pump was also seamless and fully managed by Greenwave. Install was swift, but make sure to get enough time with the installers to run through the system operations once they are in. Overall, pleased we went with Greenwave.

I cannot speak highly enough of the team who installed the system. They were friendly, respectful and courteous. The new central heating system is state of the art, needs no input from us - it just works! But the team did the installation with mimimum fuss, always asking us if there was a problem and suggesting the solution. They cleared up after themselves, beautifully, so you would hardly know we have have holes dug into walls and pipes run around the building. I am really looking forward to a warm winter with a super air pump central heating system.

I highly recommend this business. The customer service is second to none. They installed our heating. The staff is not only friendly but also highly skilled. We were having our bathroom fitted by some other tradesmen and they had let us down countless times, after a stressful timeGreenwave renewable stepped in and finished our bathroom, we are so grateful to them and can't thank them enough. Yvonne Brisebois

Absolutely amazing service! Greenwave Renewables came and surveyed our house thoroughly and provided full advice as to upgrades needed, and the right size and make of heat pump for our home. During installation the team were professional and friendly, and worked to a very high standard. Our new heat pump is now running, and our home is warmer that it was before! Could not recommend enough.

Greenwave Renewables provided an excellent service regarding a retro-fit Heat Pump at our property. Their pre-sale care was excellent, they took great care to explain the Modus Operandi of their company, and the way they install Heat Pumps - which is important, because their approach is a crucially different approach to other heating companies - nothing was too much trouble for them to deal with. Their price for the contract was competitive when compared to the quoted cost of replacing our gas boiler, which had failed leaving us with limited choices, and a relatively long delay for the work to be carried out. Greenwave were able to undertake the work straight away, so we agreed to entrust them with our requirements. The installation went very smoothly for a large project, and the finished system has worked as originally described.