Terrible experience and serious privacy…
Terrible experience and serious privacy breach: stay far away!
I want to publicly report the severe lack of professionalism and gravity regarding reservation ref-10346 for an apartment in Madrid, made by my son
Last Friday, this agency urgently requested extremely sensitive personal documents (pay slips, tax returns, and ID copies), under the assurance that the booking would be confirmed today. Today, however, we were informed that the property was already occupied. It is absolutely unacceptable and incomprehensible that the agency was unaware of this unavailability before demanding such confidential information.
Gathering extensive personal and financial data under false pretenses, only to deliver an immediate rejection based on pre-existing conditions, represents an extremely serious breach of professional ethics and trust.
Under the GDPR, I demand an immediate, written explanation and official confirmation that all data and documents provided have been permanently and securely deleted from their systems and backups. If we do not receive proof of the complete destruction of this data, we will take immediate legal action, filing a formal complaint for potential identity theft and unlawful data processing with the Italian Postal and Cyber Crime Police (Polizia Postale) as well as the competent Spanish Data Protection Authorities.
Shameful behavior. Stay far away!

Resposta da Guinotprunera







