haart Avaliações 9.039

We recently signed up with haart to sell our property and everything has been so easy! Nicola Senior is fantastic at her job, she has done everything efficiently and professionally, nothing is ever to much trouble and the listing of our property looks amazing! Thanks again to haart and especially Nicola

I had a really great experience with Haart estate agents in Lincoln when I was looking to buy a house. I put down a deposit for new house however had to withdraw and Victoria Blore was very brilliant, she chased and made sure I was able to get my deposit back & gave me lots of support and updates. Victoria deserved lots of praise for the great customer service she gave me & I would really recommend Haart estate agents in the future and particularly Victoria. I felt very looked after & even through I could not go through with the sale she still made me feel like a valued customer. I was very satisfied as a customer.

Vicky was super helpful and friendly. Definitely recommend

I’m selling with another, unaffiliated agent, and just received a call on my mobile from a Haart agent in the next town, who’ve I’ve but been in touch with, and if I ever have it would have been years ago. No idea how they got my number! Surely not GDPR compliant? And frankly none of their business how my sale is progressing it if I’ve found another home. Please go away.

Awful customer service.
My dad has been letting out a property with Haart Coventry. They did not response to emails or return calls.
When I took over to elevate his stress. It took multiple calls and emails, I even had other branches contact them on my behalf and still no response. Eventually after about 6 weeks of trying I requested the checked the property. I was told on two occasions it would be done, as was the tenant and the agent failed to turn up and didn’t not communicate this with either party.
I raised a complaint. I was told that communication would improve. Sadly this was not the case.
I emailed question which were ignored and instead of answering I would be asked questions about something else.
We have now sold the property with another agent as they left such a bitter taste and my dad could no longer face letting his property.

My experience with Haart Ipswich has been disappointing at best.

The team’s behaviour was unprofessional and, at times, borderline bullying. I informed Haart that I wished to come off the market during my two-week cooling-off period. When I did this, Matthew (who was full of charm during the valuation) reacted immaturely and defensively. He later called to tell me I couldn’t withdraw because of a clause in the contract that allegedly waived the cooling-off period if signed in store — despite me being clearly told at the point of signing that I did have a two-week cooling-off period.

After several back-and-forth conversations, I escalated the issue to the area manager. I reluctantly agreed to reduce the contract term purely because I wanted my property sold and wanted the situation resolved.

I then reduced the asking price to help generate interest, but the service remained poor. They managed to secure only two viewings, both of which were handled badly. On the first, Ashley arrived 30 minutes early with the potential buyer, having never been to my property before — meaning she was effectively viewing it for the first time alongside the buyer. On the second viewing, Alex arrived late and missed it entirely, leaving me to show the buyer around myself.

There was a potential third viewing, but I needed to rearrange the time. I provided Haart with several alternative slots. After hearing nothing for four days, I contacted them to check the message had even been passed on. I received a vague response from Ashley, which made it clear the matter hadn’t been chased at all.

Upon leaving Haart, I was provided with a list of 12 people who had apparently been “introduced” to my property. Given that I was only aware of three of these, and only two actual viewings ever took place, I’m left questioning what arrangements — if any — were made for the other nine. One can’t help but wonder whether, had those introductions been handled properly, my property might have sold by now.

I could list many more examples of how this company failed to meet even basic expectations. Overall, they have proven themselves to be completely ineffective and unprofessional. I wouldn’t recommend them to anyone and would never use them again — either as a seller or a buyer.

Avoid.

I rarely leave negative reviews, and I always try to see the positive in any situation—but unfortunately, my experience with this real estate agency has been the worst I’ve had in three years as a landlord.

Communication is practically nonexistent. Emails and messages go unanswered, and there is no sense of accountability or professionalism. Despite taking their fees and a percentage of the rent, there is little to no actual service provided in return.

One of the most frustrating issues is their failure to collect rent on time. As a landlord, you expect this to be handled efficiently, yet I’ve repeatedly had to chase tenants myself—something that completely defeats the purpose of using an agency in the first place.

Overall, the lack of commitment, responsiveness, and basic competence is shocking. This has been an incredibly disappointing experience, and I strongly advise others to think twice before using their services.

I’m relieved that this contract is finally coming to an end and will definitely be looking elsewhere. Avoid at all costs.

A week of chase up as one of the agent was away. Called even 2 times in one day. Promised follow up which never existed.
I have received also a rude email - from the agwnt saying “ did not see i was on Annual leave, my message was clear!they basically pick up clients if they like it or not. Stay away.
Countless emails were sent, the agent clearly told me on the phone “ the property is NOT finish to build by end of april. “ now she is saying that the people needs to move by end of april. I dont know if they are scam? I thought they had a GREAT reputation but they are biggest scam ever! And for people like me who needs to move and need ahouse is just a lor of stress frustration and lack of trust ! Stay away

I had a very disappointing experience with this estate agent due to their poor customer service. Communication was inconsistent and often delayed, leaving me to chase for updates. When responses did come through, they were vague and unhelpful, which only added to the frustration. No acknowledgement of emails only to be told passed to another colleague who was on annual leave (helpful).

What stood out most was the lack of professionalism and accountability. Issues were not handled efficiently, and it often felt like my concerns were being dismissed rather than resolved. For something as important as buying/selling a property, I expected a much higher level of care and attention.

Overall, the experience was stressful and unnecessarily difficult. I would not recommend this agency based on my experience, and I hope they take steps to improve their communication and customer service in the future.

I would never ever rent a house out through this company, or buy a house through them

I do tbf, live in Manchester and earn a "middle to higher income" too. The only reason why I even upgraded my car was because I wanted cheap electricity and to get that, I needed an EV of some description. This happens to be under 10 years old

The company I work for, doesn't bill expenses for cars over 10 years but they do allow you to expense them for train + taxis. If a car passes it's MOT, has no mechanical issues etc.., there is no reason why the car isn't seen as reliable. The 10 year cut off is an arbitrary rule. There are two year old cars that are less reliable than 15 year old cars.

If the company truly cared, they'd refund the taxis / public transport expenses by employees but instead, they refuse to employee 18 year olds who have high insurance costs anyway, just simply for the age of their car. Their 2014 car has also done half the mileage of my 2018 car. In theory, my car should be less reliable due to added wear and tear

When looking to buy a house, I didn't care about the car that the estate agent had. I cared about the service they offered. It seems that this company also is one that's terrible to tenants and great for landlords. This is tbf the norm but it shouldn't be this way. If I wanted to rent a house out, I'd want an estate agent who would be good for both tenant and landlord. These arbitrary rules are part of why people hate estate agents. If they were that concerned, they'd provide a company car but they don't. Apparently they wish to socialise the cost of their running expenses by forcing it on their employees , whilst privatising the profits they make

Absolutely blown away by the high standards at haart estate agents

Apparently, to even be considered for a job, your car needs to meet a strict “under 10 years old” policy because obviously your ability to do the job is directly linked to your vehicle’s registration plate. Makes perfect sense, right?

A young applicant was turned away purely because her car didn’t make the cut not her attitude, not her skills, not her potential just the age of her car. Inspiring stuff.

As someone who was actually looking to buy a property, I can only assume I’d also be judged at the door for driving a 30-year-old car. Maybe they’d prefer I upgrade before enquiring about a house?

It’s reassuring to know that inclusivity and fairness are alive and well just as long as you’ve got a newer car to match.

Needless to say, I’ll be taking my business somewhere that values people over number plates.

Disappointed to hear that this business blatantly discriminated against a young 18 year old girl because her car was older than 10 years old. If they were a proper company, staff wouldn't need to be using their own cars. Clearly they a mean cowboys!

Good start
Julieann was down to earth, realistic and very friendly

So far so good

I used this clown car outfit in East Ham, London as my rental and property management partners for a few years. The worst service I have ever received in any sector. Communication, responsibility, organising repairs terrible. It came across to me as a chaotic and uncaring culture which resulted in a chaotic and uncaring office. Only one person Marvellous, had any understanding of professionalism but she has left. Too many incidents to list but if you're a landlord avoid this team at all costs as rental and property management agents.

I can’t thank Maj and Damien enough for supporting me through the sale of my property. When I initially enquired with Haart I spoke with Maj, he didn’t just book me for a valuation, he took the time to make sure I had thought about and explored all options including renting it out. When he came to my property for the valuation, what impressed me most was that he came with a plan, he had all the comparisons going back to a year before and a plan on how they were going to sell my property. Once on the market, it unfortunately took a dip and we had to reduce the price slightly, when Maj called to give me this news it was done professionally and with empathy. This produced more interest in the property and generated 2 offers. Damien then took over at this point and negotiated on my behalf to achieve an over asking offer. Both Damien and Maj have been there to answer any questions, chase solicitors or buyer and have gone above and beyond to get it over the line. Their communication has been excellent, and I have never waited more than a few hours for a response. I cannot recommend this team highly enough and if you choose them to sell your property you will be in very good hands.

Thomas Hennessy & team helped us from start to finish when sold. Regularly calling, emailing & txting to keep us informed about viewings & provided feedback with all viewings. Very pleased with advice & support given.
I would highly recommend to friends & family.

During my recent experience with Haarts
I have found all members of the Maidstone team to be professional and friendly. Particularly Nicole who has also been sympathetic in what has been a very difficult time. She is a credit to Haarts.

I had a very disappointing experience with haart estate agents. Communication throughout the process was extremely poor, with emails taking far too long to receive a response. It felt very frustrating trying to get even basic updates.

When it came to repairs and maintenance issues, the attitude from the team was equally disappointing. Problems that were reported were not taken seriously, and there was very little urgency shown in resolving them. It often felt like concerns were being dismissed rather than properly addressed.

Overall, the lack of communication and the poor approach to handling repairs made the experience very stressful. I would expect a letting agent to be much more proactive and supportive when dealing with tenants and property issues.

Had the pleasure of meeting with Dinesh today who was very professional and informative. Listened to my circumstances with empathy and gave me some perspective on my options. Valuation of my property has also been emailed very promptly. Can’t thank him enough and would highly recommend

I recently moved into a flat. My move-in date was March 3rd, which both myself and the team at Haart agreed to on February 9th. On March 1st–2nd, there was no communication from the team at Haart. I reached out on March 2nd and was told the flat was not ready and that I could not move in.

I spoke to one of the property managers, Vanessa, who said Haart was not at fault because I had not signed the agreement yet. Because of this delay, I had to incur rescheduling costs.

I was then told the flat was being repaired, so I had to wait until March 9th to move in. I completely regret signing this contract. The moment after I paid and received my keys, I noticed that the boiler was leaking and the kitchen countertops were damaged.

I reached out to the team via the email I received from them, but I got no response. I am currently having to switch off my boiler when I don’t need hot water and turn it on only when I do.

The team there does nothing but sit around and scroll the internet. There is no communication from them at all. I honestly regret renting with this company.

I do NOT recommend it.