Hairtrade.com Avaliações 

1.700
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The hair was advertised as raw human hair yet is tangled so easily and feels stringy and like a synthetic-human hair blend. Incredibly disappointing seeing as I paid similar money as I have paid for h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service. I ordered a hairdryer which was despatched and arrived promptly. Unfortunately the dryer had a faulty thermostat so the heat setting switch did nothing. One phone call to the compan... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great range of products, reasonable prices and fast delivery time. I ordered the brand new Babyliss Pro Titanium Dual Foil Shaver BABFS2U. I've been using this product in the last week and works very... Ver mais

Avaliado com 5 de um total de 5 estrelas

As always, items always available at reasonable prices. Items delivered well packaged and usually within 48 hours of ordering.I have shopped with Hairtrade for a fair few years and will continue to do... Ver mais

Detalhes da empresa

  1. Centro de bem-estar

Escrito pela empresa

As the leading UK retailer of human hair products, We stock a comprehensive range and are proud to offers you only the best the industry has to offer. You will find the finest 100% human hair such as silky wefts/weaves, clip-in, pre-bonded, and synthetic hair extensions. Whether you're searching for authentic human hair or high-quality synthetic hair, Hairtrade has what you need. Browse through our many product lines to find the one that is right for you! We are proud to have a huge range of clip in hair extensions with various fitting&type available, for example Full head set/individual pieces/Instant clipins half wigs, Wavy/Straight, Human Hair/Synthetics, for more info about clip in hair extensions please go to the Hair Faq for more info and demonstration.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(1.700)

27 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

No customer service anymore never replied to my emails. Hair is trash quality now!

I have been a customer since 2017 and i finally received my hair late after I paid extra money to get it shipped faster. the hair used to be quality. Now it’s crap hair! Texture has completely changed not the same quality anymore. It was dry and it looks like old recycled hair. They actually have no customer service at all. You people at hair trade don’t reply to any emails anymore. No telephone. Red flag!! They lost me as a customer. Will never ever recommend anyone to purchase hair from them again. The hair is no good! And to my reply from hair trade regarding contacting customer service for a refund! Please your customer service is a joke. It doesn’t exist. I’m still awaiting my reply to my emails. I will never waste my money on thier awful hair again.

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Hairtrade.com

Resposta da Hairtrade.com

Sorry to hear that after investigation we indeed replied to your earlier email with tracking info. It might have ended up in the junk folder. We are confident with our product quality if you believe it's faulty please return it for us to examine if it's the case you will be entitle for a full refund. Simply contact customer service

Avaliado com 1 de um total de 5 estrelas

I wouldn’t even give 1 star if I could…

I wouldn’t even give 1 star if I could help it, absolutely disgusting hair & even worse “customer service”! I actually got my bank to fight for my money back. The hair was supposed to be human hair but after 1st wash (with sulphate free etc shampoo suitable for extensions) it matted and went like wire wool! The company as a whole are a joke! DO NOT BUY!!! It took my hairdresser hours to take this 💩 out of my hair & she was disgusted with it & stated she had never seen such poor quality extensions in her 20yrs + of fitting human hair extensions!! I’ve had extensions for years & these are the worse I’ve ever used & purchased. Avoid as customer service is a joke & phone number doesn’t exist! Just avoid! Can’t emphasise enough AVOID! I got my money bk as they tried to keep my money & the matted mess of wire wool I returned saying it was fine, really?!!!if that was the case how come my bank got me money bk??! It was disgusting and certainly not human hair. Just avoid & save your money & stress getting your bank to get your money bk.

5 de outubro de 2024
Avaliação não solicitada
logotipo da Hairtrade.com

Resposta da Hairtrade.com

sorry to hear that. If you believe your hair products is faulty or have a quality issue please return within 30 days of receipt for us to examine. You are entitle for a full refund if it's faulty. You can simply contact customer service on the contact us form with your orderID

Avaliado com 4 de um total de 5 estrelas

Good hair

Good hair. I ordered twice, the 1st batch I dyed, took very well. Ordered a second batch, I have the hair in now ,love it.
This will be my go to hair site.

13 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Great experience

Great range of products, reasonable prices and fast delivery time. I ordered the brand new Babyliss Pro Titanium Dual Foil Shaver BABFS2U. I've been using this product in the last week and works very well, much better than expected. The product came well protected in a cardboard box filled with bubble wrap. The price is much lower than evry other website and than Amazon where this product it's out of stock at the moment. Once placed the order I immediately received a notification of my purchase by email and an email of dispatch after 24 hours. I received my product on time even if the wheatear was really bad due to the snow, so for this I need to thanks Royal mail as well.

7 de janeiro de 2025
Avaliado com 1 de um total de 5 estrelas

Unfortunately I am so disappointed with…

Unfortunately I am so disappointed with these extensions, iv been buying them for years and the last 6 months the quality of the glue is just awful. They just don’t stick anymore. Makes me so sad, I need to find a new supplier.

2 de janeiro de 2025
logotipo da Hairtrade.com

Resposta da Hairtrade.com

Sorry to hear that if you believe it has a quality issue please return this within 30 days of receipt with the free return label (downloaded on the site), we will get back to you ASAP, if it's faulty you are entitle to full refund

Avaliado com 5 de um total de 5 estrelas

Brilliant

Ordered from Hairtrade for the first time on Sunday. (After reading good reviews, because the prices were so good I thought they can’t be true!)
Here I am 3 days later with my order! Packaged nicely, delivered quickly and just as described! I will certainly use Hairtrade for all my hair needs in Future

10 de novembro de 2024
Avaliação não solicitada

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