Halfords Mobile Expert Avaliações 

Absolutely shocking service – wouldn’t trust them again

Booked in days ago for tyre fitting on our drive, only to receive a phone call on the morning of the appointment saying they “don’t have the correct torque settings for the wheels.” That’s simply not good enough. If that were genuine (which I seriously question), it should have been picked up at the point of booking – not at the last minute when customers have rearranged their entire day around the appointment.

To make matters worse, this is not the first time Halfords have let us down in exactly this way. It feels like a familiar pattern of poor organisation and zero accountability.

Their service is absolutely rubbish. We were left completely stranded with no alternative offered and no urgency whatsoever to resolve the issue they created.

Honestly, if you need tyres fitting, I’d suggest taking the wheels off and getting them done yourself elsewhere. These big companies have become totally unreliable. I certainly won’t be trusting Halfords again.

Booked a mobile battery replacement for my vehicle for Saturday, they gave a timing of 8-8, and at 1900hrs I get a text from a mobile number saying the tech wasn't coming. Phoned up Halfords and they stated there was nothing on the system so they couldn't do anything at that stage, and the next available appointment was on Weds which they can't even book because they can't get hold of the tech. Terrible service when I have work on Monday... I've been completely messed around!

I had a mobile tyre fitting appointment today 29.11.25 and nobody showed up plus on the tracking it shows that my order was complete! I feel literally ripped off and not to mention customer service do not answer or if they do they are full of BS! I need help on how to get my money back!! It feels like a dead end with these creatures !

Battery replacement on driveway booking was easy. Technician arrived in time slot. But amazingly he didn't have a set of jump leads or a charged battery booster. As my car battery is under an electrically powered seat, he couldn't do anything. Nice guy, but ill-equipped. Had to cancel, claim a refund and then call for a recovery vehicle.

Turned up which I now wish they hadn't.

Arrived without the proper tools to do the job. Didn't have a clue what they were doing with my car and just tried to wing it. After the first bit of unnecessary damage I asked them to cancel the job. Avoid and go elsewhere where the staff are trained, care for your property and have more than a few minutes allocated to do a job.

Booked a replacement battery to be fitted at home few days ago, all was fine, had message this morning saying be there at specified time, then store manager called saying van broke down.

Explained I need it fitted as have long term medical condition and need it for work. Store manager couldn't care less, just wanted me to refund, which I refused.
Escalated to head office, they came back with short staffed, can't even get their excuses straight.

I would avoid like the plague, full of promises that fail to materialise, plus appalling customer service

Absolutely useless. We've waited 5 hours for them to come. We want to return home from holiday and are stuck.
My husband has made 7 calls to their help centre which knows nothing. They finally put him through to the hub who have told us they can't come today. Their on line tracking shows nothing. Do not use them they have no idea about customer service

Had an appointment on Friday for a mobile battery fit between 4 p.m. and 8 p.m., had a call at 6:00 saying that I was next on the list and the fitter was on their way to me, then had a call at 7:30 saying that the fitter had "run out of time" and couldn't make it to me, and the next available slot was Tuesday. Left me without a car for four days and having to get taxis to and from work for three days.

Matt turned up 1 hour into the 4 hour booked time slot. He fitted 4 tyres on my drive in under an hour. I’ve just checked wheel nut torque, tyre pressures and road test. All OK. So much more convenient than waiting in the service centre and excellent service.

Do not buy a dash cam from Halfords - excellent fitting for 5 stars.
If it goes wrong - Stick to your guns and DO NOT phone manufacturers helpline as you’re warranty for the first 30 days is with Halfords. They must sort it out !
I’m chuffed with myself as I had to shoot down six employees including the manager and master technician. - I know my rights but they didn’t know theirs lol.
After one hour they all gave up and gave me a replacement.
I may be old but sorting out this bunch of employees with an average age of 20 was eventually very satisfying 🙄🙄🙄🙄

Excellent service. Engineer arrived on time. Very courteous, polite and friendly. Was also very knowledgeable and helpful. Fitted three new tyres to two different cars and was all done in about half an hour. Will definitely use them again.

As a ex halfords mobile fitter seeing all these bad and negative reviews is actually annoying.so with that in mind pls bear in mind tge fitters are all great blokes and ladies who do go out of their way to help and keep timeslots/appointments.the problem here is all halfords over stacking techs with jobs knowing full well they wont all be completed on routes that arr miles apart.most if not all techs work 12 hr shifts dont have lunchbreaks and always have to work overtime just to try to fulfill your jobs for you.so please bear this in mind before going mad and slating them.thanku.

DO NOT USE.
Halfords are absolutely useless. We booked for a home visit for three tyres to be changed with a time slot of four hours ( 8-12 ) They did not show up for the appointment. We were told the engineer was sick. We had to call halfords to Re book for the next day and once again no show. Absolutely zero communication or apology from Halfords,
when you do contact halfords you get put through to a call centre in India. when explaining our situation we were told once again that a different engineer was sick even though earlier we were told the engineer was running late and would be with us soon. This must be their go to lie. They can not help in anyway apart from pass on your complaint, or re book for another time slot. they can not resolve anything. Believe me nobody will get back to you when they promise they will.
Use professionals not these jokers

I used Halfords Mobile Expert to fit a new Yuasa EFB027 battery to my MINI on 17th August 2025.

As an electrician, I could have fitted it myself, but I paid for the fitting service because I understood that new batteries on MINIs need to be registered to the ECU once installed. When I asked the fitter to do this, he told me it wasn’t necessary — which I’ve since confirmed with a MINI dealer is incorrect.

That means the job wasn’t completed properly, and now I have to arrange and pay for another garage to finish what Halfords should have done.

I called customer service today, gave my order number and email, and was told I’d receive a “blank email” to reply to with my complaint. Three hours later, nothing. No email, no case reference, and no progress — just another dead end.

Really disappointing for a company the size of Halfords to make customers jump through hoops for what should be a straightforward fix.
All I want is for the job to be completed properly or refunded — and for someone to actually respond.

Booked a mobile fitting through my leasing company Arval, unfortunately they have started using Arval rather than ATS which were always really reliable.
I got a complete flat tyre on my way to school drop off, my tyre must have deflated when I parked the car and took my son in, because when I returned it was completely flat. I’m 38 weeks pregnant and only had the option of being towed approximately 15 miles away for a change of tyre or have Halfords come out next day.
Booking link said will come out 8:30-13, updated text said 8-12. I had to get my mum who lives 20 miles away to pick us up and take us 40 mins early to school, to be there just in case, as the tracker wouldn’t work and depot want open until 8:30, which makes no sense that the time I was given was from 8am. It got to 11:34 and I get a call from the driver to say he was 2 hours away, and not able to go to my car because of an issue with the machine and they had lots of vans not on the rode. They had lots of notes to say of my medical situation and he patronisingly told me to not stress too much. Complete lack of empathy. Thankfully my leasing company were exceptional and understanding. Do not book with this unreliable company if you have a choice

Mobile mechanic excellent service

Awful service. Just had a tyre replaced at home. Fitter was one hour late even though paid for timeslot. The fitter has then gone and damaged my very expensive 1 year old alloy wheel on my Porsche. Never will i use them again. Wating for a reply from customer services.

There isn't enough space to highlight everything that is wrong with Halfords Mobile 'Expert' service. Just avoid. Pay a bit extra somewhere, anywhere else.

I booked an appointment for a new car battery to be fitted. I was given a tracking link that didn't work. On the day no indication was given that there was any kind of problem. The allotted time came and went, and, after calling Halfords and being put on hold, having to explain the situation several times to several different people, being cut off, requesting a callback that never materialised, I gave up. At some point during these exchanges I was told that the fitter was off sick.

As my choices were limited, I called the next day to rebook. No apology for the spectacular fail of the previous day was given. I booked an appointment for the next day, an evening appointment, between 4-8pm.

As my car was stranded at my place of work, I stayed late in anticipation of the fitter's arrival. At 7pm he called me to tell me he wouldn't be able to make the appointment. He was about 30 miles away and still had other appointments to satisfy. Being rather angry, I pointed out that I could probably have been furnished with this information a little earlier. Then he launched into a rant about how overworked he was, and how useless Halfords is. He did eventually calm down and apologise for his outburst, and assured me that he would sort out a slot for the next day. He would, of course, call me about that.

Next day. No call from anywhere. I got a refund through PayPal and found an alternative - albeit more expensive - alternative.

I've heard nothing from Halfords since.

Avoid at all costs.

Had a puncture early hours of Saturday morning after shift at work. Needed my car for Monday so rang Halford mobile repairs and booked for Sunday and paid extra for specified time frame as again working. Time booked between 1600-2000. At 1445 got a call to say that the fitters van was broken so couldn’t come. Asked about someone to come first thing Monday morning as didn’t need to get to work til the afternoon and was advised next available slot Wednesday - totally unacceptable. Then had to request full refund which I am still waiting to hit my account. Contacted British Mobile Tyre who came out and replaced the punctured tyre.

I spent 10 hours waiting for them to put on 4 new tyres - a 4 hr slot, a 2 hr slot and then another 4 hour slot. Each time I was contacted at the end of the period. Was understanding of the first two excuses but caught them out lying the third time. Am waiting for a refund.