Halliwell Jones ChesterAvaliações 

I recently purchased a BMW from Halliwell Jones and had a fantastic experience from start to finish. The whole process was smooth, professional, and completely stress-free.
A special thank you to Ross, who was outstanding throughout. He was knowledgeable, friendly, and took the time to answer all of my questions without any pressure. Ross kept me updated at every stage and made sure everything was arranged perfectly .
The customer service I received was exceptional, and I'm absolutely delighted with my new BMW. I would highly recommend Halliwell Jones to anyone looking for a car-buying experience, and I wouldn't hesitate to return in the future.
Thank you again, Ross and the team!

These people are scumbags . A year ago I bought a fully serviced allegedly X3 M40. A month after buying , one of the tyres blows out . The AA man says it was already damaged and had yellow markers on the inside of the tyre exactly where it blew out . This garage completely takes no notice of my complaint even with irrefutable AA evidence . Now one year later a local garage tells me it was never serviced either when it should have been . Total scam garage , no one ever responds to your complaints either . I would report to their manager but know it’s a waste of time . Avoid at all costs

I should be able to rate this as 0. Absolute joke of a company full of cowboys.
My car paint work is absolutely awful it’s gone streaky and they forgot to clear coat a handle. I can’t even polish it because it’s more noticeable once clean and polished. They left my car unsafe which they say we can’t contest because we left it to long but it took time for the stupid oversized BMW run flats to tear apart, wear and loosen everything and start shaking my car leaving an accident waiting to happen.
Very disappointed in my insurance (one of the supposed top insurers I might add) and enterprise for the lack of support and missing things off, taking so long to deal with it only to tell me yet more disgraceful companies residing in this pathetic country get away with taking the mick out of the working class well behaved citizens.
All this because some drunk drove a car into my car then played the can’t speak English, I’ve got cancer let me off and all that bull absolutely fuming no one is punished except me who has done nothing wrong. I’m out of pocket and have to look at the my car in this state.
‘DO NOT TAKE YOUR CARS TO THESE COWBOYS!’

We bought a iX3 electric from them on 30 April 2026. The overall service was very good however what stood out was the exceptional start to finish customer service by Sales man Peter. He was professional, efficient and gave us candid feedback about the car. This is our first electric car so having someone explain in detail yet concisely was a big plus. Thanks for the excellent experience. Keep up the good work 👍

I am writing this review on behalf of my other half, Julie, who took her 2013 plate Mini Countryman to the Service Department in Chester for a full diagnostic test after a couple of warning lights appeared on the dash.
We booked the car in for 09:10, Wednesday 15th April 2026. From the two ladies on the reception desk to a lovely lady named Georgia, the whole process was extremely professional and a breath of fresh air. The full diagnostic test cost £120 and it offered a very comprehensive ‘Test Report’ of the Mini’s general health and what possibly needed addressing further down the line - there was no ‘pushy’ sales tactics whatsoever. A new bulb was fitted, so total cost £126.71 - not bad from a main dealer!
Add to this a free quick jet wash and the car was ready to pick up approximately 4 hours later (we popped over to the nearby Greyhound Retail Park and had breakfast in the ASDA cafe, then visited several shops to kill time).
After reading some of the negative reviews about Halliwell Jones, Chester, l thought it only fair to share our own very pleasant experience. Thank you again Georgia.

I had a skid in the snow early January, causing serious damage to my car. I could tell it would most likely be written off.

My poor car then sat at the side of the road for 10 days before Toyota eventually decided to collect it. In this time, the police ended up having to cordon it off as local residents were concerned about its safety.

The recovery company eventually collected it but then decided to keep the car for ransom at their base in Warrington because they apparently hadn't been paid properly for the collection! They eventually delivered it to Halliwell Jones in Chester for assessment etc.

My policy states I would receive a courtesy car, and the contact at Halliwell Jones repeatedly told me "there is a Mini here for you but I'm just waiting on approval to hand it over to you". On top of this, I had explained to him and Toyota Insurance that I support 2 elderly parents with Alzheimer's and transport is vital.

However, I was left without a courtesy car throughout what became one of the most stressful periods in a long time.

Toyota Insurance eventually wrote off my car and gave me what appeared to be slightly under market value for it, although the transaction and dealings with them at this point where fine, and their customer service staff were great.

However, like a final kick in the face, although the guy at Halliwell Jones promised me he wouldn't release my car for scrapping until I had been to collect my personal possessions from it (as I hadn't had the chance the day of the accident), when I turned up at the agreed day and time, the car had already been taken away. Only by my own investigation, was I able to track it down to Copart car auctions in Sandycroft, where they kindly let me access the car to retrieve my things.

Thanks to Toyota Insurance Services and Halliwell Jones Chester for making what was already a stressful situation so much more difficult.

Visited two weekends ago to test drive a 4 series, got told some old rope about customers coming to pick cars up so no time for test drive, baring in mind they do not attend these. Left details and heard nothing since.

Was told the car wasn't available to test drive (yet it was open and on the forecourt) and we'll have to try a demonstrator when they decide to contact me.

Saw at least two couples returning from test drives that day, much better service from the Warrington dealership a week earlier, test drive within 10mins and no hard sale.

After having seen photos and a personalised video we drove 2 hours to view a 73-plate Mini JCW after paying a deposit, only to find undisclosed issues: seat stitching coming apart, damaged alloy, scuffed rear bumper, and the car wasn’t even clean.
The sales manager refused to speak to us, leaving a junior salesman to apologise. Wasted 5 hours, fuel costs, and an insurance admin fee. No compensation and over a week to refund the deposit.
Found a car the same day at Sytner Mini Nottingham, night and day difference in professionalism.
Avoid Mini Chester.

I contacted them about a weather seal for the sun-roof after crows had attacked it. I was promptly advised that because the car was out of warranty, the diagnostic fee would be £220.00. I advised it didn't need diagnosis, it needs a replacement seal. They advised BMW policy was to charge £220.00 for a diagnostic regardless of the problem if I wanted them to fix it. I wanted to ask them how much they were charging me for the phone call to tell me that they would charge me £220 for a quote.

absolute joke of a company, dont answer the phone , never reply easier to contact the dead

Totally rubbish service as usual. 3 days to fix a water pump. Reasons for delay are “time got away from us” and “ just one of those things”. And that was the service manager. Couldn’t be any worse.

I booked my bmw x1 into halliwell jones garage on Wednesday 6th August 2025 for discs and pads on front and rear. They had the car all day from 9 a.m until 5p.m.
I collected the car at 5 p.m service advisor said everything was fine didn’t mention anything was wrong.
I drove out of the garage and the first junction I got to (bumpers lane) I struggled to stop. Long spongy brake pedal, I put it down to the new brakes bedding in. (I recently had discs and pads done on my Toyota Yaris and they were very sharp!!)
I eventually arrived home and parked at the front of my house. The next day brake pedal was still long and spongy but again put it down to new brakes.
I came home from work in the evening and parked on the driveway which is sloped slightly, and normally I leave the car in gear and that would be it, but the car kept moving.
I thought has the handbrake cable snapped? I turned the engine off and it held on the driveway.
I immediately rang bmw Chester on Friday 8th August to be told it will cost me £220 just to have a look at it for 1 hour and they would need the car all day!! But they couldn’t fit me in until next Tuesday even though it was a safety issue!!
Any normal garage would have looked at it straight away and try to find the issue but bmw just want your money

Shocking service and communication received today. Booked car in for brake fluid and MOT. Asked for a courtesy car, none available. Not a problem. Advised that I would be waiting as needed car back as soon as possible. Seen other customers come and go. Coming to tell other customers of their updates. Me… waited a total of 5 hours for an MOT and brake fluid! As no one came near me for 3.5 hours went to speak to the person who checked me in. Asked for an update. He asked me what my name was! Great start. He looked on computer and said I will go and check. He advised great news it’s passed its MOT. I said wouldn’t expect anything less its got 12,000 miles on it. Just doing brake fluid. Waited another hour he comes over… won’t be long! I said I hope not it’s nearly home time. He looked confused and said not really. I said I’ve been sitting here 5 hours and no one has come to give me an update. He said I spoke to you before. Yes because I spoke to you. He then tries to patronise me and said how can I explain this as if I’m some kind of idiot. You didn’t advise you were waiting. I said I did and when I checked it it was already on my paperwork! No he said you didn’t book in a 2 hour appt. We have waiting appts. I said this is the first time I have been here. I wasn’t aware there were 2 hour slots I could book and no one mentioned this this morning. Came to trust pilot to give this feedback but having only 1.9 star rating it clearly shows you don’t care about customers! Do better!

Absolute fantastic service from Peter Moorhouse at this BMW dealership, we travelled 3hrs to collect our year old BMW 230i which was presented like new. No hassle just great friendly and professional service! 10/10 Thank you.

Don’t buy a car from this garage . Recently paid £50k for a used vehicle only to find it was supplied with a faulty tyre . AA repair was shocked when discovered my blown tyre already had fault chalk marks on it . Poor customer help from Halliwell who have ignored this problem and say it was fine when they sold it , an obvious lie . Could have been a serious incident . Still waiting to hear from BMW UK . Avoid at all costs

I am a pensioner with a 10 year old BMW and just rang about a problem with my car. The lady was lovely but when she told me that charges for just labour were £180.00 an hour I was amazed. That’s nearly £1,500.00 a day or £7,500.00 a week???
How is this ever justifiable?
Plumber has just been to my house, qualified for 40 yrs and charges £35,00 an hour!!

Went there to view a bmw 1 Series. Me and a salesman agreed on a price that included extra warranty, paint protection and ceramic coating on the car. Manager came at me then and said 'NO', Then said another price with everything included. I agreed and proceeded with the paperwork. When i received the paperwork, It came to 21567 instead of the 18750 me and the salesman agreed with eachother. Manager tried to blag his way through excuses and say I had to pay for the 'optional extras' of the warranty etc. Very pushy manager, Poor customer service. Tried telling me 'we have other enquiries about the car'...If that's the case, why didnt the car sell before I put a £500 refundable deposit on it?...Extremely poor service..Wanted £20k for a 19plate m140i with 62k on the clock which was whining in reverse and curbed alloy wheels. I told the manager it would be cheaper for me to get a small loan from my bank branch to buy it outright. Manager then was extremely nosy and wanted to know how much would I pay back for the loan etc. Right be11end of a guy. Manager said he cant 'knock a penny off the car' because that was the 'market value of the car' - Market value for something that age with milage is around £15000-£16000. Worst car dealer manager in the whole of North Wales. Travelled 2 hours there, Made me wait 4 hours to try and close the deal. One person says one thing, another person says another. Would definately recommend anyone to avoid these bunch of cowboys. 2@s.

Having had an urgent safety recall on my BMW, I made eight phone calls with no success. Every time, I was assured that someone would ring me back. Noone did. I have spent four hours waiting. Apologies each time. Oh, the manager's line is busy, I shall escalate this. Nothing. I have wasted a whole morning. Dreadful experience from a main dealer. Not happy.

Not impressed with customer service at all…