Highest commendation to Harlow's in Coalville, manager Nick, and team members Tony and Kaydee went out of their way to be professional, courteous, share experience and recommend right solution for our... Ver mais
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Veja o que dizem as avaliações
Have used Harlow in the past always been great until yesterday pm 25th March. Required a piece of timber 8"x 48"x 1", Sorry but my measurmemts reflect my age (76). Counter hand was very abrasive, Q... Ver mais
The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... Ver mais
Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... Ver mais
Detalhes da empresa
Escrito pela empresa
The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.
Informações de contato
Reino Unido
- www.harlowbros.co.uk
4,1
Muito Bom
272 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had an issue and they made life easy…
I had an issue and they made life easy and assisted me with kind customer service. Happy to use and recommend them to others
8 de dezembro de 2022
Click and Collect
Used on line service which was simple and easy to complete. Set up for click and collect and as promised my order was ready for collection after 4 working hours.
Would recommend this process along with value for money and would definitely use again.
29 de novembro de 2022
Easy to order online
Easy to order online. Wood quality good. Delivered on date promised.
1 de dezembro de 2022
Good website
Good website. Good service. Product as described. Good price. The depots are also great, very helpful staff. Good selection of quality timber.
1 de dezembro de 2022
Good quality product and efficient…
Good quality product and efficient delivery at a reasonable price
29 de novembro de 2022
Excellent service right to my workshop…
Excellent service right to my workshop door. 8'×4' ply and stripwood. Highly recommended. Nick, west Cornwall.
7 de dezembro de 2022
Avaliação não solicitada
Online Shop order
Online Shop order. I made the order online and collected it 4 trading hours later. The staff were very friendly, and the service was efficient. (I was confused by the email that I received 5 days later to confirm that my order was ready for collection.)
25 de novembro de 2022
You did a great job
You did a great job , thank you , I may need more next year , so hopefully I will be in touch soon. Thank you again for a great service
29 de novembro de 2022
I asked for delivery on the Saturday…
I asked for delivery on the Saturday but was told the courier didn't deliver on Saturday, at 8 am I got a message saying the delivery would be delivered, twenty minutes later I had taken delivery of very well wrapped and great quality Ply wood. I am very happy with my purchase and delivery. Thanks Tony
26 de novembro de 2022
Delivered two days earlier than…
Delivered two days earlier than requested. Measurements were somewhat misleading to a non trade person
28 de novembro de 2022
Resposta da Harlow Bros
Hello,
How are you?
Thank you from the whole team for ordering your requirement from Harlow.
We are on hand through our published channels: Tel: 01509 274198 & Email: websales@harlowbros.co.uk to assist with advice prior during or after your order has been completed.
Thank you again for chosing Harlow
Take care
Simon
Harlow Timber Group
Good price and good choice of products
Good price and good choice of products. Great showroom run by very pleasant and helpful staff.
25 de novembro de 2022
Great customer service !
Great customer service !
Good quality products great delivery service
Overall I will recommend this company !
1 de dezembro de 2022
Delivery was on time and good…
Delivery was on time and good communication for the office.
25 de novembro de 2022
Delayed delivery dates, shocking.
Not happy at all, I placed the order for it to arrive on Wednesday, then changed to Friday, then changed to the following Friday, which completely throws my job completion out the window and I’ll be losing money on it. Even had an email saying it would be delivered on the 30th and now not until 2nd December when I’m away!! Definitely wouldn’t recommend and would avoid, very disappointing!
30 de novembro de 2022
Avaliação não solicitada
Resposta da Harlow Bros
Good Morning,
I hope you are well?
We apolgise that we had to contact you and move your order by 2 days due to being let down ourselves with supply. We have paid an additional fee at our own expense to provide your products on Friday the 2nd on a pre 12pm delivery service to ensure that you are not away and are at home when your order is delivered.
Thank you again for using Harlow for your requirement, and have a great break.
Take care
Simon
Harlow Timber Group
Delivered on time
Order was delivered on time when specified. Quality of the product was great and to specifications
2 de novembro de 2022
I ordered skirting boards and they…
I ordered skirting boards and they arrived absolutely battered. All the packing was ripped, the boards were all scuffed and scratched. They were in no fit state to use at all. I emailed the company about the delivery as it says to if you have a problem on the invoice. I emailed pictures and my experience to hear absolutely nothing back. £220 gone.
25 de outubro de 2022
Resposta da Harlow Bros
Good Evening Ms Crowcroft.
We have just spoken on the phone and I explained that we had tried to call you during the week and also had sent emails asking if you wanted replacement items or a refund but we had not recieved a response.
Having just got through to you today we have issued you with a full refund as per your request.
Thank you and take care
Simon
Harlow eCommerce Manager.
Easy to use web site that lets you…
Easy to use web site that lets you click and collect. Great choice of products not available at the usual DIY outlets - at a better price as well.
Order on time and picked up with no issues.
25 de outubro de 2022
Very efficient
24 de outubro de 2022
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