Harrod Horticultural Avaliações 1.022

O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb i... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

These are a useful addition. Assembling them took some time, probably because I am an octogenarian & not as strong as before. The hooks to tie them to the ground worked well, & the copper edging sho... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Prompt answering on phone. Friendly, knowledgable agent. Fast delivery, well packed goods. Been ordering various sizes of ‘y’ support stakes for years. Bit disappointed the useful short 1 foot ones no... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Awful packaging led to damaged arch. Sadly I don’t appear to be able to upload photos, however the packaging I received my arch in was rubble sacks with zip ties at the end!!! When my arch arrived... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Barragem
  2. Centro de Jardinagem
  3. Loja de Móveis de Jardim
  4. Loteamento de terrenos
  5. Loja de móveis ao ar livre

Sobre Harrod Horticultural

Escrito pela empresa

Over 65 years of UK Design and Manufacturing experience have made Harrod Horticultural a leader in garden product design.

Based in Suffolk, we design and manufacture many of our products in our purpose built factory using established and advanced new techniques.

Our range has expanded over the years from our best selling fruit cages and raised beds to now include garden arches, garden furniture, pergolas, obelisks, planters, garden furniture, trellis, netting, greenhouses, boot room and much more.

SOCIAL MEDIA

Instagram - @harrodhorticultural

Facebook - @harrodhorticultural

Twitter - @harrodhort

Pinterest - @harrodhort

Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Southwold Furniture

Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb items of garden furnitures - easily cleaned and withstood all wind and weathers.
Worth noting they are very heavy and thankfully Harrod delivered the items with two men who carried them into the garden and installed them.

10 de abril de 2023
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Resposta da Harrod Horticultural

Thank you so much for your kind review, and great to hear how pleased you are with the furniture, really appreciate the feedback.

Avaliado com 2 de um total de 5 estrelas

1 month delivery time

1 month delivery time. Call handler very unconcerned when I phoned to ask why it hadn’t arrived. Very far from my previous experiences with Harrod.

11 de abril de 2023
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Resposta da Harrod Horticultural

Thank you for your honest review. Sincere apologies for the delay you experienced with the goods. We appreciate the feedback as it helps us to improve our service. Apologies again for your experience with this order, your comments have been passed on and we are working hard to prevent delays like this happening in the future.

Avaliado com 5 de um total de 5 estrelas

I like the rust finish to this

I like the rust finish to this. Much better than the wooden frame I’ve used over the last couple of years for sweet peas as I know this will last forever!

28 de março de 2023
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Resposta da Harrod Horticultural

Thank you for your kind review and pleased you are happy with the frame.

Avaliado com 1 de um total de 5 estrelas

Item was never dispatched.

Item was never dispatched despite several assurances. Sadly I wouldn’t recommend this company.

9 de abril de 2023
logotipo da Harrod Horticultural

Resposta da Harrod Horticultural

Thank you for your review and sincere apologies for the delay you experienced on your order. At the time we were stating 5-7 working days to despatch so apologies if we exceeded this. When you contacted us we did then investigate and understand the order was in place to be sent the next day, but the order was then cancelled. Apologies again for the delivery delay you experienced. We appreciate the feedback as it helps us improve our service.

Avaliado com 5 de um total de 5 estrelas

A nicely designed website that is…

A nicely designed website that is pleasant to navigate. Excellent customer service. Good selection of items/tools for the dedicated gardener.

9 de abril de 2023
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Resposta da Harrod Horticultural

Thank you for your kind review it really is appreciated.

Avaliado com 5 de um total de 5 estrelas

Sneerboer fork and trowel set

I ordered the sneerboer fork and trowel set as a gift for my husband. I was very impressed with how quickly I received my items, plus how well every tool was wrapped! The quality of these tools are top notch. I will definitely order from you again in the future. Thank you

8 de abril de 2023
logotipo da Harrod Horticultural

Resposta da Harrod Horticultural

Thank you for your kind review and really pleased to hear you are happy with the fork and trowel.

Avaliado com 5 de um total de 5 estrelas

Great customer service resolving queries.

We had a query with one of the deliveries we had. The customer service team reacted quickly.and went way beyond our expectations in recovering the situation and ensuring we ended up with a great customer experience. We will definitely be shopping there again as a result.

27 de março de 2023
logotipo da Harrod Horticultural

Resposta da Harrod Horticultural

Thank you for your kind review and pleased the problem that you had was resolved quickly.

Avaliado com 2 de um total de 5 estrelas

Over 4 weeks to deliver

The items took over a month from order placement to delivery
Items were left on the drive and the door bell was not used to alert us
Delivery company did not provide proper tracking
When the order was chased I was assured it would be despatched the next day, this did not happen
Very bad service from both HH and their delivery companies

8 de abril de 2023
logotipo da Harrod Horticultural

Resposta da Harrod Horticultural

Thank you for your review and sincere apologies for the delay you experienced with delivery. We had an unexpected delay on cages at that time which affected delivery times. Apologies also for the lack of tracking and the fact the delivery company just left the items on the drive, we will follow this up with them. We do appreciate the feedback as it helps us to improve our service. Apologies again for the poor service you experienced and if you have any further queries please don't hesitate to contact customer services on 0333 400 6400.

Avaliado com 5 de um total de 5 estrelas

Fruit cage

Excellent product and service from the team. Would strongly recommend them

26 de março de 2023
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Resposta da Harrod Horticultural

Thank you for your kind review and pleased you are happy with the cage.

Avaliado com 5 de um total de 5 estrelas

Fantastic service as always

Fantastic service as always. The raised bed was well packaged and easy to put together and looks great in our garden. Would definitely order from them again.

26 de março de 2023
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Resposta da Harrod Horticultural

Thank you for your kind review it is appreciated.

Avaliado com 5 de um total de 5 estrelas

Excellent all round service

Good quality products at a reasonable price and fast delivery, all my orders have been well packed and not suffered in transit.

5 de abril de 2023
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Resposta da Harrod Horticultural

Thank you for your kind review it is appreciated.

Avaliado com 4 de um total de 5 estrelas

My witch’s hat!

Delivered on time and left in our safe place! My only quibble was with a slight damage to the black coating which was solved with hammerite and the cone has a slight bend in the top 18inches! Hence its new name…’the witch’s hat. Nothing a clematis cover won’t disguise.

5 de abril de 2023
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Resposta da Harrod Horticultural

Thank you for your review. Sorry to hear of the damage to the obelisk if there is anything we can help with please feel free to contact customer services on 0333 400 6400.

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