I needed to have my engagement ring and wedding ring resized as I was no longer able to remove them easily due to arthritis. I also took along a couple of family heirlooms to understand value and l... Ver mais
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Veja o que dizem as avaliações
I had two rings, with stones, which I no longer wore. The stones comprised two diamonds, 4 dark blue sapphires and two pink sapphires. HGW listened to my request to use the stones and to create a ri... Ver mais
The workshop remodelled/created a new wedding ring for me using the diamonds from my original ring following a botched remodel elsewhere. I was impressed by how knowledgeable and caring the staff w... Ver mais
A empresa respondeu
The team were professional and helpful and wanted to make sure I would be happy with the outcome (ring resizing) as my ring had an unusual band. The result is fantastic. You cannot see where they work... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Hatton Garden Workshop (www.hattongardenworkshop.com) is the UK's premier jewellery workshop, offering unparalleled craftsmanship and direct-to-customer goldsmithing services. Located in the heart of London's historic jewellery quarter, our expert team combines decades of traditional bench skills with modern techniques, ensuring every piece of jewellery is treated with the utmost care and precision. Because we truly care for our customers and understand the immense sentimental value behind every piece, we provide transparent, high-quality, and highly secure services. We specialise in fast turnaround times without ever compromising on quality. Our Core Specialist Services: Same Day Ring Resizing: Fast, precise, and secure ring resizing services completed on the same day for maximum convenience and peace of mind. Expert Ring Resizing: Professional adjustments for engagement rings, wedding bands, and vintage rings across all precious metal types. Jewellery Repairs: Comprehensive restoration, stone resetting, and repair services to bring your cherished, damaged pieces back to life. Jewellery Remodelling: Bespoke redesign services, transforming old, inherited, or unworn jewellery into stunning contemporary pieces. Wedding Band Melt and Makes: A deeply sentimental, custom service where we melt down your heirloom gold to craft bespoke, personalised wedding bands. At Hatton Garden Workshop, our reputation is built on trust, exceptional quality, and dedicated customer service. Whether you require an urgent same-day repair or a complex jewellery remodelling project, our master jewellers are here to help. We value your feedback and invite you to read our reviews or share your own experience with us below.
Informações de contato
2a Bleeding Heart Yard, EC1N 8SJ, London, Reino Unido
- 02037802258
- info@hattongardenworkshop.com
- www.hattongardenworkshop.com
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4,9
Excelente
705 avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Fantastic service
Fantastic service, the workshop is full of expert crafts men and women. On the two occasions I have been there for a necklace repair, they did the work whilst I was waiting.
13 de setembro de 2024
Resposta da Hatton Garden Workshop
Hi Leigh,
It's great to hear that you have had two happy experiences with us. Do let us know if we can help with anything else in future!
Resposta da Hatton Garden Workshop
Hi Katie,
We are so glad you were happy with the service you received. Do let us know if you need anything in future :)
Resposta da Hatton Garden Workshop
Hi John,
Thank you so much, we are very glad to know that you were happy with your experience :)
Fantastic customer service & my opal ring looks better than it ever has. I will using the company in the future. Thank you!
I would give 6 stars if I could. Great customer service, super friendly stuff and I’m very happy with the repairs they have done. I highly recommend this place!
4 de setembro de 2024
Resposta da Hatton Garden Workshop
Hi Kasia,
What a great review, thank you so much! We would be more than happy to help with anything you may need in future :)
Excellent work fixing a ring and…
Excellent work fixing a ring and engraving a pocket watch. Friendly staff.
29 de agosto de 2024
Resposta da Hatton Garden Workshop
Hi John,
Thank you for your kind words, we appreciate your review. Do let us know if we can help with anything in future!
Resposta da Hatton Garden Workshop
Hi Louise,
We are so glad you are happy with the work that was carried out, thank you for your review!
Great service
Great team, very professional. The job was done in few days. Very easy to arrange appointment too.
14 de agosto de 2024
Resposta da Hatton Garden Workshop
Dear Tihomir, thank you for your review and feedback, its always great to hear when customers are pleased. If we do anything further to assist you in the future, please let us know.
Fast professional service.
9 de agosto de 2024
Resposta da Hatton Garden Workshop
Thank you so much for your review, its great to hear. If we can help with anything in the future, please let us know.
Money hungry over price workshop
Money hungry over price workshop. Polish one little ring £150 🤣🤣🤣🤣🤣
21 de agosto de 2024
Avaliação não solicitada
Resposta da Hatton Garden Workshop
Dear Reviewer,
As per your previous review, this is not true or accurate. We charge £35 for a light clean and polish or £95 for a full service.
We regularly assess our prices and those of our competitors, and for a central London retail jewellery workshop believe we are amongst the best value there is.
As you can see from the 99% of our customers who have left us 4* or 5* feedback, the vast majority of our customers are happy with the service we provide.
Should you not be happy with our prices may I suggest you find an alternative workshop to have your ring polished, rather than continue to leave us negative reviews.
Kind regards,
The Hatton Garden Workshop
Resposta da Hatton Garden Workshop
Dear Rebecca,
Thank you for your review and feedback. I am really pleased to hear you have been happy with the service.
If we can assist with anything further, please let us know.
Kind regards,
The Hatton Garden Workshop
Wonderful experience
We had 4 rings and a bracelet that required varying degrees of repair. Some quite technical. These guys are so professional. It was the most pleasurable experience….the office is in the workshop so you see them all doing their thing. So so pleased. Can’t recommend them enough. Very sensible prices.
7 de agosto de 2024
Avaliação não solicitada
Resposta da Hatton Garden Workshop
Dear Reviewer, Thank you so much for your review and feedback. Its wonderful to hear you had such a positive experience and we look forward to welcoming you back in the future. Kind regards, Daniel and the Hatton Garden Workshop team
Lovely people
Lovely people - had my grandfathers wedding ring resized after it sitting in a drawer for years.
Now happily wearing it.
Reasonably priced, quick service and couldn’t fault them. Thank you 🙏
24 de julho de 2024
Resposta da Hatton Garden Workshop
Dear David,
Thank you for your positive feedback.
It is great to hear you have been happy with our service and that you can now wear a family heirloom.
If we are able to assist with anything else now or in the future, please let us know.
Kind regards,
The Hatton Garden Workshop
Resposta da Hatton Garden Workshop
Hi Alison, Thank you for your review and feedback, that is great to hear. If we can assist you with anything going forward, please let us know. Kind regards, Hatton Garden Workshop
Resposta da Hatton Garden Workshop
Hi Bethany,
It's great to hear how happy you are with your resize. If there's anything else you need please don't hesitate to get back in touch, and we look forward to welcoming you back in the future.
Mike and the HGW team
Poor service
I came here believing it would be a place of professionalism, however, this was not the case.
I came looking to have an engagement ring altered and valued. After waiting a little over three weeks, I came to collect the ring and discovered that some of the smaller decorative diamonds we're missing. Whilst no compensation was offered, the ring was repaired after another week of waiting.
A jewellery specialist such as this company should not have presented a ring to me with missing diamonds! Makes me question the valuation they provided.
Would not recommend using them.
19 de junho de 2024
Resposta da Hatton Garden Workshop
Dear Tom,
Thank you for your review and I am sorry to hear of the issue you experienced with the stones being lost from your band. I was surprised to find out that the stones had come out of the band as from our records we hadn’t worked on the shoulders, only the centre stone; but was pleased we were able to replace them and resolve this for you.
Having spoken to my colleague you saw when you brought the ring back in to us with the stones missing, she wasn’t aware of the upset this caused you as she felt you were appreciative of the offer to replace the stones for you. Had you made clear to her at this stage, or after receiving our follow up email to check that you were 100% satisfied with the work carried out, we would have gladly refunded you for the work carried out on the ring.
Our apologies again that you weren’t satisfied. If we can do anything further to assist you now or in the future, feel free to contact us on info@hattongardenworkshop.com.
Kind regards,
Daniel
Hatton Garden Workshop
Resized ring dealt with perfectly!
Needed a ring resized urgently before popping the question. It fitted perfectly and the team at Hatton Garden Workshop made what could have been a stressful 24 hours into a very calm situation with lots of communication and excellent service.
4 de junho de 2024
Resposta da Hatton Garden Workshop
Hi Anthony,
We're glad to hear we could help de-stress things a little for you, and if there's anything else you need just let us know.
Mike and the HGW team
Replica engagement ring made
Took my engagement ring in as I had lost the stone. I was given all alternatives and decided to have a replica ring made. Very happy with the ring and the service was exceptional, advice on choosing a stone etc.
11 de junho de 2024
Resposta da Hatton Garden Workshop
Hi Sue,
We're glad to hear the replica is living up to your expectations. It was a privilege to help.
Mike and the HGW team
Used the same day service and it went…
Used the same day service and it went perfectly. Very helpful assistant made it a very pleasant experience.
24 de maio de 2024
Resposta da Hatton Garden Workshop
Hi Donald,
We're happy to hear you enjoyed your experience. If you should need anything else please don't hesitate to contact us.
Mike and the HGW team
A great experience from start to…
A great experience from start to finish.
I had a 22ct wedding band resized for my upcoming wedding. Each person I interacted with in the team, were very patient and calm in spite of my indecisiveness.
I had to have the resized ring resized once more due to arthritic swelling in the warm weather. The young man who helped me allowed me to try on different size rings to help me make up my mind about the best fit for me. The second resize was complementary and on collection I was very pleased with the result. The ring looks brand new, I left the shop with a huge smile on my face and I cannot wait to wear it.
I was given a beautiful box which we will be using during the exchange of rings.
Thank you to the lovely team at Hatton Garden Workshop for making me even more excited about things going well on my wedding day - I'm certain my other half will get the ring on!
11 de maio de 2024
Resposta da Hatton Garden Workshop
Hi Marlene,
Thank you for the review! We're so glad to hear you were happy with your resizing and we hope you had a fantastic wedding.
Mike and the HGW team.
Best company ever
Best company ever. Resized my late grandmother’s wedding ring down 7 sizes for my upcoming wedding. It was no trouble - they did it quickly and at a very reasonable price. I was also super impressed with their communication. Hannah who served me initially was great, as were the guy I collected the ring from and the guy who called me with a communication update on the method the jeweller was using. Would recommend to everyone!
3 de maio de 2024
Resposta da Hatton Garden Workshop
Hi Charlie,
We're delighted to hear how happy you are with your resized ring. We know how special inherited pieces are.
Mike and the HGW team
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