Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
A empresa respondeu
Chloe was very polite and helpful,as always when we book with Hays we've never had any problems with any of the staff, wouldn't book with anyone else.
A empresa respondeu
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
4 Middle Street, DH8 5QJ, Consett, Reino Unido
- 01207 593800
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Have used Hayes for a number of years…
Have used Hayes for a number of years now and can't fault them. Recently moved so now use the Consett branch and have just booked our 2nd holiday with them. Both times I have dealt with Mia who is absolutely amazing. She asked what I wanted and I'm very fussy but she ticked every box spot on. 5* all day long.
26 de agosto de 2026
Resposta da Hays Travel - Consett
Thank you for taking your time to leave this lovely review. It is always a pleasure to book your holidays! If you require any further assistance, please don't hesitate to contact us. Kind Regards, Mia
Resposta da Hays Travel - Consett
Hi,
Thank you for your kind review! We are so pleased to hear that your first cruise booking experience was made very easy and that you found our team helpful and polite. We appreciate your feedback!
Kind Regards
Hays Travel Consett
Abbie
Good service knowledgeable staff
1 de setembro de 2026
Resposta da Hays Travel - Consett
Thank you for taking the time to share your positive feedback. We are delighted to hear that our team provided you with good service and were knowledgeable.
Kind Regards
Hays Travel Consett
Katelyn
Greek Islands hopping
Took a lot of time and searching to make sure or holiday was what we wanted, nothing was a bother to them.
1 de setembro de 2026
Resposta da Hays Travel - Consett
Anne Dodds,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our team took the time to ensure your holiday was exactly what you wanted. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Even though the store was busy we still…
Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
1 de setembro de 2026
Resposta da Hays Travel - Consett
joan ,
Thank you for your wonderful 5-star review! We are so pleased to hear that you felt well-assisted and unhurried while booking your holiday, even during a busy period. We appreciate your recommendation.
Kind Regards
Hays Travel Consett
Chloe was very polite and helpful,as…
Chloe was very polite and helpful,as always when we book with Hays we've never had any problems with any of the staff, wouldn't book with anyone else.
1 de setembro de 2026
Resposta da Hays Travel - Consett
Carole,
Thank you for your wonderful review! We are so pleased to hear that our team consistently provides such polite and helpful service. We truly appreciate your loyalty.
Kind Regards
Hays Travel Consett
Joanne put together a package for our…
Joanne put together a package for our trip to Italy. Great service, just what we needed. Thank you so much.
31 de agosto de 2026
Resposta da Hays Travel - Consett
Gary Ross,
Thank you so much for your wonderful feedback! pleased we managed to get everything sorted for you. We hope you have an amazing time in Italy!
Kind Regards
Joanne
It was a on the spot decision after…
It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in the window
28 de agosto de 2026
Resposta da Hays Travel - Consett
David Hall,
We're delighted to hear that you had such a positive experience with us, even with your on-the-spot decision. It's wonderful that our team was able to assist you so promptly and helpfully.
Kind Regards
Hays Travel Consett
Excellent Service
Excellent Service
Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
24 de agosto de 2026
Resposta da Hays Travel - Consett
Jayne Dimambro,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was so helpful and efficient in assisting you with your holiday booking and specific needs. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Allison was over and above helpful I…
Allison was over and above helpful I was very happy with theservice of all staff
28 de agosto de 2026
Resposta da Hays Travel - Consett
Mrs Sandra Stokoe,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such a helpful experience and that you were happy with the service.
Kind Regards
Hays Travel Consett
Mia was very patient and eventually…
Mia was very patient and eventually managed to book flight for me despite there being no easy routes to Salzburg
20 de agosto de 2026
Resposta da Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was patient and managed to book your flight despite the challenges. We appreciate your kind words!
Excellent helpful service from Alison…
Excellent helpful service from Alison as usual. Aways efficient and friendly. Thanks.
27 de agosto de 2026
Resposta da Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive excellent, efficient, and friendly service. We truly appreciate your kind words.
Excellent service
Margaret gave us all the time to explore a number of options and found one that satisfied our requirements
26 de agosto de 2026
Resposta da Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you effectively and find an option that satisfied your requirements. Many thanks, Margaret
Resposta da Hays Travel - Consett
Thank you so much for your wonderful feedback! We are so pleased to hear that you had a great experience with no issues.
Kind Regards
Hays Travel Consett
Alison
Resposta da Hays Travel - Consett
Lynne Kelly ,
Thank you so much for your kind words! We are delighted to hear that our staff provided you with excellent service. We truly appreciate your feedback.
Kind Regards
Hays Travel Consett
Excellent customer service
Very professional.No issue was a problem. Excellent customer service from Alison.
22 de agosto de 2026
Resposta da Hays Travel - Consett
Jeanette,
Thank you for your wonderful feedback! We are so pleased to hear that you received such professional and excellent customer service. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Consett
Resposta da Hays Travel - Consett
Thankyou for the lovely feedback ! If you need any further help please let me know. Thanks Abbie
Resposta da Hays Travel - Consett
Alan Ramshaw,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear you had a brilliant experience.
Kind Regards
Joanne
Staff always goes above and beyond for…
Staff always goes above and beyond for the there customers very friendly and extremely helpful
22 de agosto de 2026
Resposta da Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any more help please let me know. Thanks Joanne
Mia was amazing very knowledgeable and…
Mia was amazing very knowledgeable and very very helpful with everything, really nice branch
21 de agosto de 2026
Resposta da Hays Travel - Consett
Anonymous,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so knowledgeable and helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Consett
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.