Hays Travel - Dumfries Avaliações 

841
O TrustScore é 5 de um total de 5

4,9

4-6 Great King Street, DG1 1BD Dumfries, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Sharon had the patience and made the time to look for a holiday in Egypt for us on the required dates and came up with various hotels and flights to look at to choose from. Decided on one and went in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Supported questions, went through all details for holiday, took a fair amount of time and contacted tour provider to confirm also. Just walked in, they were busy but sat down and discussed straight... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent, friendly and helpful service from Diane. She has helped us book several holidays and has always given good advice and answered any questions we may have had about the holiday. Nothing is to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Many thanks to Holly of Hays Travel Dumfries. Absolutely excellent customer service. This young lady showed us different hotels/pick up points/transfer options/guided us through tours/currency/routes/... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Agência de Viagens
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Provedor de excursões culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contato

  • 4-6 Great King Street, DG1 1BD, Dumfries, Reino Unido

  • 01387417531

4,9

Excelente

O TrustScore é 5 de um total de 5

841 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(841)

117.250 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Diane was very helpful in finding the…

Diane was very helpful in finding the best deal regarding our city break, she was very pleasant, friendly.

11 de novembro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Appreciate your feedback on the service that I gave you yesterday when in booking. Much appreciated. Diane, Assistant Manager

Avaliado com 5 de um total de 5 estrelas

Every thing was explained in easy…

Every thing was explained in easy terms, the staff were great

8 de novembro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Thanks for your kind comments, they are much appreciated. Glad to have a great trip arranged for you! Holly and Kira

Avaliado com 5 de um total de 5 estrelas

Great service

Great service booked exactly what I was interested with goid advice from staff

5 de novembro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Thank you for your kind feedback, its greatly appreciated. Sharon (Branch Manager)

Avaliado com 5 de um total de 5 estrelas

Cruises booking we booke

We went into Dumfries Hays shop
As we dealt with them lst time we went on a cruise.they wrte so good
This time we gt Sharon who was an asset to ur company
We felt as it was no rush for her.
Especially as we didn't have any idea where we wanted to go
She was very informative abt everything .and we came out very happy abt the cruise we had booked
Thanks again Sharon

1 de novembro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Happy to get you all booked up once again and I'm sure you will have a lovely time when it comes. Sharon, Branch Manager

Avaliado com 5 de um total de 5 estrelas

Lovely to deal with

Any time I have used Hayes in Dumfries, the girls have been so helpful, their travel knowledge really shines through. Maggie made booking our honeymoon so easy for two indecisive people. Gave us plenty of options to consider, provided us with loads of hints and tips which made our decision so much easier. Absolute no pressure to book. Such a pleasure to deal with and lovely to chat with. Cannot recommend enough.

18 de outubro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Thank you for your lovely comments, they're much appreciated. It was a pleasure to get you all booked at such a beautiful hotel. I'm sure you'll have an amazing time! Maggie

Avaliado com 5 de um total de 5 estrelas

Comfortable experience.

The assistant was pleasant, extremely helpful. Made me feel like a member if the family.

18 de outubro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Thank you for your kind feedback. Glad we could get you all sorted. Kira

Avaliado com 4 de um total de 5 estrelas

Holly at your Dumfries office was…

Holly at your Dumfries office was excellent she saw to everything for us. The only problem was as we were booking the holiday she stopped to look up something for us and when she went back to take our payment for the holiday the holiday discount had been discontinued and therefore we did not get it. I am very disappointed because if you were stopping the discount it should have been stopped at 9am or closing time at night not in the middle of the day when people are booking holidays especially as i could now get the exact same holiday from another site for £500 less.

8 de outubro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Thank you for the feedback. All prices are live and subject to change and will pass this on to Holly. Diane, Assistant Manager

Avaliado com 5 de um total de 5 estrelas

All the staff are so friendly and…

All the staff are so friendly and helpful. Never feel rushed into making a holiday decision. And always come away with a great deal.

12 de outubro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Many thanks for taking the time to submit your feedback. Much appreciate and always happy to help. Diane :-)

Avaliado com 2 de um total de 5 estrelas

Price advertised in window was not…

Price advertised in window was not price applied to purchase. Very disappointing. Price appeared to increase mid purchase i.e. was same same as window price when purchase commenced on screen but miraculously had increased substantially when time to pay came!

23 de setembro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Unfortunately Tour Operators and airlines work with live availability which means prices can change very quickly and we have no control over this as the booking agent. All prices are correct when they go in our window, but like I say can update throughout the day. It does state on our window cards prices are subject to availability. Sharon (Branch Manager)

Avaliado com 5 de um total de 5 estrelas

Holiday

Diane and Maggie were fantastic helping me to get my holiday booked also talking me through the payment process which I was struggling with. All the staff are amazing 👏 and I wouldn't book with anyone else.

1 de outubro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Great to get you all booked up again Debbie and I'm sure you will have a fab holiday when the time comes once again. Appreciate your comments. Diane, Assistant Manager

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly service

We were very happy with the service we received Kira at the dumfries travel agency was very helpful and friendly making sure all our needs were met looking forward to our holiday in May thank you for making everything so easy

27 de setembro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Thank you for your kind feedback. Glad we could get you all sorted. Kira

Avaliado com 5 de um total de 5 estrelas

Brilliant holidays

Excellent service as usual very knowledgeable polite and put me at ease wouldn’t go anywhere else to book holidays thanks x

28 de setembro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Appreciate you taking the time out to submit your feedback and I'm sure you will have a great holiday when the time comes. Diane, Assistant Manager

Avaliado com 5 de um total de 5 estrelas

Always go back to Diana wouldn’t go…

Always go back to Diana wouldn’t go anywhere else, very helpful and nothing is a problem, and she always remembers what I like as I am very fussy with my flight times 😊 and always puts my requests forward to the hotel

27 de setembro de 2025
logotipo da Hays Travel - Dumfries

Resposta da Hays Travel - Dumfries

Always a pleasure to get your next trip booked up and nothing is too much a bother. Diane, Assistant Manager

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