Hays Travel - Fulwell Avaliações 

1.042
O TrustScore é 5 de um total de 5

4,9

2 Sea Road, SR6 9BX Fulwell, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a recent visit to Hays Travel Fullwell to pick up tickets for our cruise. As always met with a smile and looked after very well. Sharon sorted everything out for us as well as further bookings... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Kirsty was brilliant in getting us booked for Sunderland in Milan! even staying late to make sure it was all sorted before she left!

A empresa respondeu


Detalhes da empresa

  1. Agência de Viagens
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Provedor de excursões culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.042)

118.901 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Always book with kirsty as she makes me…

Always book with kirsty as she makes me feel very welcome she's also very efficient when replying...fantastic customer experience

24 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Thankyou for taking your time to leave a lovely review, Kirsty is currently on her day off but I will ensure the message is passed on :)

Kind Regards,
Khia


Im back :)
thank you so much Graham.
Kirsty

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from Amelia…

Excellent customer service from Amelia at Hays Fulwell. Thanks

31 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Hi Stephen,

Ameilia is currently on annual leave, however I will make sure this gets back to her!

Thanks
Maddie

Avaliado com 5 de um total de 5 estrelas

Excellent we’re never disappointed with…

Excellent we’re never disappointed with the service we receive. All the assistants are very helpful and courteous at all times. We were dealt with in a timely and efficient way

31 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Linda,

Thank you so much for your wonderful feedback! We are so pleased to hear that you always receive excellent service and that our team is helpful and efficient. We truly appreciate your kind words!

Kind Regards
Maddie

Avaliado com 5 de um total de 5 estrelas

Excellent service delivery

The service delivered was excellent with full attention to the needs of the customer.
In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airport and booked onto Premier economy seats.
The service advisor was so helpful and even used the deck plans to pre book my cabin of choice. They also offered a low deposit & I set up direct debit payments for my holiday ( Xmas & New Year 2027).
All done over the phone & use of their secure payment app.
Excellent service & value for money.

23 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Hi Phillip, Thanks so much for your lovely review! I hope you have a fab time and look forward to hearing all about it :) Ameilia

Avaliado com 5 de um total de 5 estrelas

Great staff

Great staff, friendly and knowledgeable. Helped us from start to finish.

28 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Thankyou for taking your time to leave a review, I am glad you managed to get booked :)

Kind Regards,
Khia

Avaliado com 1 de um total de 5 estrelas

I booked a trip to the USA for myself…

I booked a trip to the USA for myself and my two sons. One of my sons has additional needs so it is very important that either I or my other son sit with him on flights. I was told this had been arranged for all flights. However on on line check in which can only be done 24hrs in advance. It emerged that all three of us were in different parts of the aircraft for the 9.5 hour flight to the US from Heathrow. I attempted to resolve this with British airways but was told the flight was full. A very kind passenger changed seats with me so the issue was resolved. I have reached out to Hays travel with my experience from the US. However I have had no reply. I will use an alternative travel agent in the future

24 de julho de 2026
Avaliação não solicitada
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Good Morning,
Im so sorry for the seating issues you have experienced on your outbound flight.

I will give you a call to discuss as this is the first i have heard about the issues you have experienced so apology's you have not had a reply.
Kirsty

Avaliado com 5 de um total de 5 estrelas

Very welcoming and friendly staff

Very welcoming and friendly staff. Helped us find our perfect holiday to Greece at a great price. Would highly recommend and book our next Holiday with them.

25 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Thank you so much for taking the time to leave such fantastic feedback. It is Khia's day off today but I will make sure your comments are passed on to her. I am so pleased you are happy with the service you received.

Kind Regards
Sharon

Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, professional, caring service

25 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

CC,

Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced such friendly, professional, and caring service.

Kind Regards
Khia

Avaliado com 5 de um total de 5 estrelas

Once again easy to book

Once again easy to book. A good price with helpful staff

23 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Hi Barbara, Thanks so much for your lovely review! Have a good time away :) Ameilia

Avaliado com 5 de um total de 5 estrelas

pleasure to book with

the staff are very friendly and knowledgeable. It is always a pleasure to book a holiday with them.

21 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Hi Christine, Thank you so much for your review! Have a lovely time :) Ameilia

Avaliado com 5 de um total de 5 estrelas

As always great service from the team…

As always great service from the team at the Fulwell branch and a special thanks to Sharon for booking our holiday this time .
You always get a warm welcome and first class service every time we book here.
I have stated before,we wouldn't book anywhere else.

15 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Thank you so much for your wonderful comments both for myself and the rest of the team. I am so pleased you continue to be happy with the service you receive and we do appreciate your loyalty too. I hope you both have a wonderful holiday.

Kind Regards
Sharon

Avaliado com 5 de um total de 5 estrelas

As always staff are very helpful

As always staff are very helpful. Booked holiday with Amelia from the Fulwell branch who was very helpful, knowledgeable ,pleasant and friendly. Price matched what we had seen on line. Very happy with service received.

21 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Hi Julie, Aww thanks so much for your lovely review! It is much appreciated and I hope you have the best time away :) Ameilia

Avaliado com 5 de um total de 5 estrelas

Amelia at fulwell branch is always…

Amelia at fulwell branch is always super helpful, especially after she went that extra mile after we'd had a bit of a disaster on our last holiday to lanzarote. Not hays travels fault just to make it clear.

14 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Hi David, Aww thank you so much for your fab review! I really do appreciate it and hope you have a great time :) Ameilia

Avaliado com 5 de um total de 5 estrelas

Girls hoilday

We use fullwell hays travel and the girls are great nothing is a problem

16 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Thank you so much for booking with us again.
Kirsty
:)

Avaliado com 5 de um total de 5 estrelas

the service from maddie

the service from maddie . hol rep. was excellent. able to help with booking plus assisted boarding and plenty knowledge advice. email special request to hotel . above and beyond service.

3 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Thank you so much for your wonderful comments. I am so pleased you are happy with the service you received. Maddie is currently on annual leave but I will ensure your feedback is passed on to her when she returns.

Kind Regards
Sharon

Avaliado com 5 de um total de 5 estrelas

Amelia was pleasant

Amelia was pleasant, helpful, patient and efficient. It was a great experience, so easy to book my perfect holiday

15 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Hi Andrea, Thank you so much for your review! I hope you have an amazing time and look forward to hearing all about it :) Ameilia

Avaliado com 5 de um total de 5 estrelas

Kirsty helped us book a fantastic holiday

Kirsty made our holiday booking very stress free. We did not feel pressured to accept anything other than the holiday she helped us select. She took time to look at the best deal for us and secured an excellent hotel and flights with great times.

15 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Thank you both so much it was my pleasure as always.
Kirsty

Avaliado com 5 de um total de 5 estrelas

Sharon is always so helpful and…

Sharon is always so helpful and friendly and ensures we find the holiday that suits us. We will definitely return to Fulwell Hayes. We have found all the staff lovely 😃

7 de julho de 2026
logotipo da Hays Travel - Fulwell

Resposta da Hays Travel - Fulwell

Thank you so much Tracy for once again booking with us and for taking the time to leave such great feedback. It is always such a pleasure booking your holidays for you. I hope you both have a fantastic time.

Kind Regards
Sharon

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