Hays Travel - Leeds Merrion Centre Avaliações 

375
O TrustScore é 5 de um total de 5

4,9

Unit 30, Merrion Centre, LS2 8NG Leeds, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

All the ladies are proffesional and polite and it is a lovely experience, from searching to finding my holiday. Lauren has booked few of my getaways and you can tell she enjoys her job. Well done Hays... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Friendly start on the phone to being put through too a polite friendly lady called Holly. Who ran over the details of the holiday took our details and finalised the booking

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I saw Shannon and she was fantastic. Answered all my questions and got me the perfect holiday that I hoped for.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Explained to the assistant the type of holiday we wanted and all avenues were explored and explained fully, which allowed us to choose the month and destination. Staff very helpful and allowed us to d... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Agência de Viagens
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Provedor de excursões culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contato

  • Unit 30, Merrion Centre, LS2 8NG, Leeds, Reino Unido

  • 0113 8275301

4,9

Excelente

O TrustScore é 5 de um total de 5

375 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(375)

121.628 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Excellent service

Hi we had great service and very pleasant sales adviser Shannon.
Shannon went above and beyond to get us the cruise that we were looking for.
So overall a great service from start to finish.
Thank you

5 de julho de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Hi Robert, thank you for your review, it was a pleasure to arrange your cruise holiday plans! - Shannon

Avaliado com 5 de um total de 5 estrelas

Mauritius

Gemma helped me to find another holiday this time to Mauritius ! She was very patient and thorough as I am deaf and have Asperger’s syndrome and she patiently explained everything and was very knowledgeable about destinations 8 0 )

30 de junho de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for leaving us such a lovely review Michelle! - Gemma

Avaliado com 5 de um total de 5 estrelas

Shannon With a Smile

Shannon was very patient to my changing criteria and always gave various options for me to check-out. Everything was clearly explained and was always done with a smile, thus your moto "Smile" was apt. Would feel confident in recommending Hays Travel if Shannon's customer service is the standard!

24 de junho de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for such a lovely review Gerrard, have a lovely holiday! :) - Shannon

Avaliado com 5 de um total de 5 estrelas

Great customer service!

We have received excellent support and advice from Lauren throughout the booking process. From our holiday options to matching the pricing of our chosen holiday with a different provider. Thank you!

14 de junho de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thankyou for you Amazing review

Avaliado com 5 de um total de 5 estrelas

Holly was helpful and provided added…

Holly was helpful and provided added details and information we wanted before booking. Holly was professional and friendly in our dealings. Thank you.

12 de junho de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you so much or your Lovely comments

Avaliado com 1 de um total de 5 estrelas

Feel very disappointed in the service

Feel very disappointed in the service, wanted to boom the Christmas cruise, sent message with what I wanted was booked into the wrong cabin, was then quoted wrong price for monthly payments, asked for a call back didn’t get one. Amendment made with the wrong DOB for my husband so needed to be changed again, asked for holiday to be cancelled as feel like all wrong and not the service I expected from Hays I have booked numerous holidays before and not had any issue.

11 de junho de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for bringing this to our attention, and I’m really sorry to hear about your recent experience.

It’s clear we’ve fallen short of the service you’ve come to expect from us, and I completely understand how frustrating it must have been to encounter multiple errors with your booking, from the cabin allocation and payment quotation to the incorrect details and lack of follow-up. This is certainly not the standard we aim to deliver.

We truly value your loyalty, especially as you’ve booked with us numerous times before without issue, which makes this all the more disappointing to read. Please be assured that your feedback has been taken seriously and will be reviewed internally to prevent this from happening again.

Once again, I’m very sorry for the inconvenience and frustration caused, and I hope we can regain your trust.
Kind regards,

Avaliado com 5 de um total de 5 estrelas

Bring on the holiday!

Supportive, responsive and efficient throughout all communication and booking process.

29 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for your lovely review! :)

Avaliado com 5 de um total de 5 estrelas

Gemma was very patient

Gemma who we spoke to mainly was excellent at answering my multitude of questions. She convinced us to join eight more members of our family on a cruise in 2028

31 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

We are so happy to hear you enjoyed our service at Hays Travel Leeds Merrion Centre, thank you Pat! - Gemma

Avaliado com 5 de um total de 5 estrelas

Explained to the assistant the type of…

Explained to the assistant the type of holiday we wanted and all avenues were explored and explained fully, which allowed us to choose the month and destination. Staff very helpful and allowed us to decide without any rushing. The holiday was tailored to meet our needs. Highly recommend using Hays Travel everytime.

26 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for such a lovely review Maureen! - Gemma

Avaliado com 5 de um total de 5 estrelas

Excellent service as usual

Excellent service as usual.
Quick and easy booking from friendly and efficient staff. Thank you.

21 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thanks for such a lovely review! - Holly

Avaliado com 5 de um total de 5 estrelas

It was easy and I did it over messager

It was easy and I did it over messager

21 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thanks for your lovely review Lisa, we're happy to hear you enjoyed our booking process - Gemma :)

Avaliado com 5 de um total de 5 estrelas

Amazing company to book with

Amazing company to book with, staff are lovely and answer any questions asked. This is the 4th holiday booked with Hays and u will continue to use them

20 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for your lovely review! :) - Gemma

Avaliado com 5 de um total de 5 estrelas

Friendly staff

Friendly staff. Plenty of options. No pressure.

16 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for such a kind review!

Avaliado com 5 de um total de 5 estrelas

First time going to Hays

First time going to Hays, first tome booking a cruise , the booking was sorted form our requests all went very well the staff very informative very pleased with the service.

7 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for such a lovely review! - Gemma

Avaliado com 5 de um total de 5 estrelas

I popped in to see the rep I knew my…

I popped in to see the rep I knew my dates and hotel and destination I was there all of 15-30 minutes and all was taken care of

12 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for your review! - Gemma

Avaliado com 5 de um total de 5 estrelas

Very friendly - no pressure

Gemma was very helpful and friendly, didn’t feel pressured.
Very easy process
Thank you!

9 de maio de 2026
logotipo da Hays Travel - Leeds Merrion Centre

Resposta da Hays Travel - Leeds Merrion Centre

Thank you for your kind review! - Gemma

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