Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Ver mais
A empresa respondeu
As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Ver mais
Very helpful and also patient when I was unsure of where I actually wanted to go ! Really great and lots of suggestions, absolutely helped me get the best price checking lots of options. Can't fault t... Ver mais
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Ver mais
A empresa respondeu
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
79 The Galleria, NE11 9YP, Gateshead, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Justine was fab. Gave us top notch service. Megan (think thats her name)made my dad a cup of coffee

Resposta da Hays Travel - Metrocentre Green
The cruise for 26.2.27 was booked whilst on board Britannia. My husband and I immediately asked for paperwork to be sent to Hays in order that Andrew Bowerbank could continue with our booking. He is so good and friendly we know we are safe hands.

Resposta da Hays Travel - Metrocentre Green
We received a friendly, very efficient service with good communication.
Excellent overall, a pleasant booking experience.

Resposta da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green
Kellie listened to what we wanted and completed the booking for us. This was a TUI multi centre holiday, that I had struggled to book online at home. Booking could not be completed online and needed to be done over the phone. Subsequently, Kellie responded very quickly to a minor issue related to the booking

Resposta da Hays Travel - Metrocentre Green
Staff were very knowledgeable and helpful, took longer than I thought but came out feeling happy with what I booked

Resposta da Hays Travel - Metrocentre Green
We booked and paid for our holiday without any problems. The lady who helped us - so sorry I am terrible with names - was lovely and made everything so easy and was very thorough with what we wanted for our holiday and nothing was too much trouble for her.

Resposta da Hays Travel - Metrocentre Green
Went in to book a holiday for me and my 10 year daughter Elliott was lovely polite kind and very professional made sure I had everything i needed and had a holiday that I want.

Resposta da Hays Travel - Metrocentre Green
Myself and my husband wanted a weekend in Rome ,
Richard, was knowledgeable and patient he , listened to us and found a great weekend for us where we wanted to be! He also helped us with our travel insurance!
Would definitely use Hays travel again

Resposta da Hays Travel - Metrocentre Green
We wer made
Very welcome . No pressure when we ask for holiday opportunities

Resposta da Hays Travel - Metrocentre Green
Richard at Hays Gateshead Metro Centre was very helpful in finding the best options of price and convienient flight times for or holiday. He was also very helpful in setting up a new Ryanair account as this is the airline we will be using. We normally book direct online but will be happy to use Hays in future,

Resposta da Hays Travel - Metrocentre Green
Got what we wanted from the holiday we booked and we weren't rushed into something we not after . Thanks Hays Travel

Resposta da Hays Travel - Metrocentre Green
Always book our holiday via Andrea. Very helpful and accommodating wouldn’t trust any one else

Resposta da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green
Great service more or less knew what I wanted but went through the details with advisor who spent time confirming and explaining things also the travel bureau was very helpful regarding currency etc

Resposta da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green
We were seen to right away no fuss we knew what we wanted and the lady found it straight away, amazing.

Resposta da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green
Excellent service got what we wanted and the price we received online was matched in store. Caitlin our server was extremely polite and friendly. Had a small issue with the wrong title on direct debit email rang store and Allison sorted it straight away. First time booking a holiday through this company usually go with tui but will definitely be using again in the future

Resposta da Hays Travel - Metrocentre Green
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.