Hays Travel - Metrocentre Green Avaliações 

1.230
O TrustScore é 5 de um total de 5

4,9

79 The Galleria, NE11 9YP Gateshead, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Agência de Viagens
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Provedor de excursões culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contato

  • 79 The Galleria, NE11 9YP, Gateshead, Reino Unido

  • 01914329265

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(1.230)

120.299 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really helpful staff.

Really helpful staff.

4 de agosto de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for taking your time to leave us this wonderful review. hope you have an amazing holiday. Thanks, Lacey :)

Avaliado com 5 de um total de 5 estrelas

Wouldn’t go anywhere else

Wouldn’t go anywhere else. Richie at the metro centre branch is so knowledgeable in travel. He makes sure that the trip you’re booking is tailored to your needs. Looking forward to our next cruise 😎

3 de agosto de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

We appreciate you taking the time to leave Richard such a kind review. We are so happy we could assist you in planning your trip!
Thanks, Lacey :

Avaliado com 5 de um total de 5 estrelas

The best service to date.

I spoke with Richie regarding my trip to NYC. His knowledge was invaluable and helped us choose the area we needed to be in. He took his time and was extremely resourceful in getting us the best package. I will no longer book my holidays online after this experience. It Hays travel from now on.

4 de agosto de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

We appreciate you taking the time to leave Richard such a lovely review. We are so happy we could assist you in planning your trip!
Thanks, Lacey :)

Avaliado com 5 de um total de 5 estrelas

We recently booked a cruise through…

We recently booked a cruise through Hays Travel with Richard.
Richard goes above and beyond whether it’s via email or face to face. Nothing is too much trouble for Richard and he delivered a top class service. He is very very knowledgeable and friendly.
Thank you for all the time you spent finding us our perfect holiday

2 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Very professional

Very professional

30 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for taking the time to leave a review. Hope you have a great holiday. Thanks Lacey :)

Avaliado com 5 de um total de 5 estrelas

The young lady who assisted me & my…

The young lady who assisted me & my daughter with our holiday was very friendly & helpful

28 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for taking your time to leave Caitlin this wonderful review. We hope you have an amazing holiday. Thanks, Lacey :)

Avaliado com 5 de um total de 5 estrelas

first rate service from Penelope

Penelope the person that help us book our holiday was fantastic, she was warm and welcoming and offered very helpful advice on flights, transfers, cabin bookings and packages. She patiently checked all of the different options to ensure that we got the best value and communicated what would happen next very clearly.

13 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Richie made our visit very enjoyable…

Richie made our visit very enjoyable with his enthusiasm for our holiday arrangements

16 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for taking your time to leave Rihard this wonderful review. We hope you have an amazing holiday. Thanks, Lacey :)

Avaliado com 5 de um total de 5 estrelas

Andrea was professional

Andrea was professional, polite and very knowledgeable, a credit to Hays travel.
I would definitely recommend Hays travel to anybody wanting excellent advice and service

23 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you so much for your lovely review. I will make sure to let Andrea know about your kind words. Thanks Lacey :)

Avaliado com 5 de um total de 5 estrelas

She new what I wanted in a holiday the…

She new what I wanted in a holiday the hotel and the area were picked to suit mine and my partners needs

23 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

We appreciate your wonderful feedback and are happy to hear that our team is helpful and goes the extra mile to find the perfect holiday for you. Thanks Lacey :)

Avaliado com 5 de um total de 5 estrelas

Good service and searching all best options

Good service and searching all good offers

23 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving such a lovely review, im so glad you had the best experience in store! I will make sure to pass your kind words over to Kellie. Thanks Lacey :)

Avaliado com 5 de um total de 5 estrelas

Cruise 2027

Booked a cruise for next year. Richie looked after us. His knowledge of cruising is amazing. He was so interesting we could have listened to him all afternoon. Lovely friendly guy. He is definitely an asset to this branch. Will definitely book with him again.

15 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank your for your lovely review I will be sure to let Richie know about your kind words. Hope you have a lovely cruise, Thanks Lacey :)

Avaliado com 5 de um total de 5 estrelas

Easy Holiday Shopping

Negotiating the maze of options for holidays can be quite a daunting task.

After being recommended, we finally spoke to Kellie at Hays Metrocentre and she expertly guided us through the options we had.

Kellie listened to our requirements and provided a perfectly packaged holiday for us. We never felt sales pressure, just a reassurance we were in good hands.

Many thanks!

21 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you so much for your wonderful review!

Kind Regards
Caitlin

Avaliado com 5 de um total de 5 estrelas

Nobody offers you more...

The gentleman who helped us to book the holiday was great at looking at possibilities for where we could go as we booked up far later than we usually would. He listened to what we were looking for and gave us the best price. He also had a sense of humour, something you need when my family rocks up!
A week later, I arrived for opening time thinking that check in was available and spoke to another gentleman. He informed me that check in didn't actually open until much later in the afternoon. I had made the journey especially as I was extremely busy that day, but he took all of the passport details and promised that someone would check in when it opened.
Low and behold, I received a text later that day to say we were all checked in and luckily our party seats were all together.
Honestly, I know I could've done all of that myself later in the week but I very much appreciate the time the staff took to take that stress away from me on that particular day.
I'm sorry I do not know the names of the staff but they were both amazing for different reasons and a credit to this shop. Thanks so much for taking the time to help me out, it was very much appreciated! 👏

9 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you so much for your wonderful review! We're thrilled to hear that our team was able to assist you so effectively with both your booking and your check-in. We're delighted that we could take some stress away for you.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

The best Travel Agents around

I always use Hays Travel the staff are always friendly, helpful,professional and go the extra mile to help you find the right holiday for you

17 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for your feedback, we are so pleased you had a lovely experience. Thank you, Caitlin

Avaliado com 5 de um total de 5 estrelas

Lovely guy who arranged our short break…

Lovely guy who arranged our short break , very kind and helpful. Easy Booking process , excellent service overall.

9 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with us and found the booking process easy and the service excellent.

Avaliado com 5 de um total de 5 estrelas

As always hays do there best I got the…

As always hays do there best I got the hotel and flights I wanted even price matched so once again well done Hays!

16 de julho de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for your wonderful review! We are so pleased to hear that you got the hotel and flights you wanted and that we were able to price match for you.

Kind Regards
Caitlin

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