Helen was so patient with Ambassador cruise line who took ages to answer the phone and deal with the query. My patience would have gone but she kept her cool and just kept holding. Eventually she got... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... Ver mais
A empresa respondeu
After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... Ver mais
A empresa respondeu
We have used Hay’s numerous occasions and we always get excellent service. Your staff know the industry and are always willing to go the extra mile to find a better deal for us. Cleveland Retail park... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
49 Linthorpe Road, TS1 5BS, Middlesbrough, Reino Unido
- 01642 247555
5,0
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Rosie smashed it again with booking my…
Rosie smashed it again with booking my holiday always puts me at ease as I'm a worrier when booking always gives a great service and nothing is to much x
1 de agosto de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Aww, thank you so much for your lovely review!
It means so much to hear that Rosie was able to put your mind at ease. We know booking a holiday can feel a little stressful, especially when you're a bit of a worrier, so we're really pleased she could make the whole process that much easier for you.
We'll definitely pass your lovely comments on to Rosie, she'll be absolutely over the moon to read them! Thank you for trusting us with your holiday once again, and we hope you have the most amazing time. We can't wait to help you plan your next one!
Sean
Rosie(fantastic)
Rosie, was fantastic a credit to hays travel. Calm, understanding informative, great at her job. Well done. Cleveland retail park shop
23 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely review!
Your kind words really do mean a lot, and I'm so pleased you were happy with the service you received. It was a pleasure helping you book your holiday, and I hope you have the most amazing time away.
Thank you again for taking the time to leave such lovely feedback!
Rosie 😊
Lauren and her team are great really…
Lauren and her team are great really helpfull I always go to Hays would'nt go any where else.
26 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Hi Susan
We are so happy to hear that our team provided such helpful service. We truly appreciate your loyalty and kind words!
Kind Regards
Hays Travel Cleveland Retail Park
Holidays
Great and easy to book the holiday we wanted the lady looked after me great
26 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Mrs L Williams,
Thank you for your wonderful 5-star review! We are so pleased to hear that booking your desired holiday was easy and that you received great service. We truly appreciate your kind words.
Kind Regards
Hays Travel Cleveland Retail Park
We have used Hay’s numerous occasions…
We have used Hay’s numerous occasions and we always get excellent service. Your staff know the industry and are always willing to go the extra mile to find a better deal for us. Cleveland Retail park staff are always polite, helpful, knowledgeable and extremely friendly. Cannot praise them enough.
26 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Hi Stephen
Thank you for your wonderful feedback! We truly appreciate your kind words.
Kind Regards
Diane
Amazing customer service and so helpful…
Amazing customer service and so helpful , will recommend to everyone to use
19 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Helen,
Thank you so much for your feedback!
Kind Regards
Lauren
Lauren who helped me book my holiday…
Lauren who helped me book my holiday was so easy to talk 2 and got me everything I wanted
26 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Thank you Naomi for your 5-star review! We are delighted to hear that your experience was so positive and that we could help you find everything you wanted for your holiday.
Kind Regards
Lauren :)
Lili
Lili, the girl that sorted my holiday was very helpful every step of the way.
19 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Hi Gillian
Thank you so much for your review!
I am so glad we got you sorted :)
Kind Regards
Lili
First class as always the staff go…
First class as always the staff go above and beyond so greatfull x
23 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Hi Charles,
Thanks so much for this review so happy you were pleased, we are sure you will have an amazing time away and we look forward to booking your next holiday!
Thanks,
Kelly
Best travel company
Booked another holiday with the lovely Lillie at Cleveland retail park.Got first class service it was all booked within 5 minutes.The staff are amazing over there really professional in there job & there like family xx
15 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Hi Janet,
Thanks so much for such a lovely review! We know you will have an amazing holiday and we cannot wait to book you another holiday :)
Thanks again
Lili
First class staff,always helpful and…
First class staff,always helpful and polite.
12 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Hi Andrew,
Thanks so much for a lovely review so glad you were pleased by the service and we are sure you will have an amazing holiday
Thanks again,
Helen
Kelly superb as always at the branch…
Kelly superb as always at the branch over at Skippers Lane
She has sorted most of my holidays over recent years
Couldn't ask for any more from her services
She is a credit to hays travel
Thanks Kelly
10 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Hi Stephen,
Thanks, so much for a lovely review! I am more than happy to help with all your holidays and look to book more in the future :)
Thanks,
Kelly
The young lass was very happy to help…
The young lass was very happy to help me and was very polite and patient.
3 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review, we really appricate all your feedback
Thanks again Lili
Excellent service from lilly
10 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy you were pleased with the service in store from myself I am sure you will have an amazing holiday
Thanks again Lili
Wouldn't go anywhere else to book9 our…
Wouldn't go anywhere else to book our holidays. All staff extremely helpful and knowledgeable. Our booking today was completed by Lauren. Cleveland retail Park. Middlesbrough.
6 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review! So happy you were pleased with the service and we will see you again for the next one!
Cleveland Retail staff
The staff at Hays are always very helpful and friendly.i always recommend them to family and friends.
27 de junho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Thankyou Lynne for such a lovely review! We will see you for your next holiday :)
Always a fantastic service I’ve used…
Always a fantastic service I’ve used Hays for many many years and will continue to use them nothing is a problem the team are always happy to help with any questions or problems keep up the fantastic service you provide Lauren,Rosie,Sean
25 de junho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Thanks for this review! We are sure you will have amazing holidays and we look forward to book your next holidays :)
Lauren, Rosie and Sean
fabulous holidays at really good prices
Can not fault hays travel at all been going to them for years and will not go with anyone else .
Sean Taylor is fanatics in his job and wants the best holiday for you Thank you
1 de julho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
Thank you for your wonderful feedback! We are so pleased to hear about your continued loyalty and that you consistently have great experiences with us. We will be sure to pass on your kind words to Sean, thank you for always supporting our store!
Kind Regards
Hays Travel
If you are looking to book your next…
If you are looking to book your next getaway, I highly recommend visiting Lauren at Hays Travel Cleveland Retail Park. We always visit Lauren to book our holidays. As always, she never lets us down, this time she has helped us find the perfect holiday to Antalya, securing the most amazing hotel for us.
Lauren always helps us to find the best places tailored exactly to our needs, nothing is ever too much trouble for her. She is incredibly thorough, patient, and genuinely cares about making sure her customers get the best possible experience.
We will definitely be back soon to book our 2027 adventures! Thank you so much, Lauren, you are fantastic!
30 de junho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
We are so pleased to hear about your continued positive experiences with us. It's wonderful to know that our personalised service and attention to detail make a difference. Thank you for your kind words and loyalty! - again this made me well up!!!
Kind Regards, Lauren
Hays Travel
We have used hays travel many times
We have used hays travel many times, each visit is the same, staff are always helpful, knowledgeable and friendly, going to hays travel is like part of your holiday always enjoyable.
Thank you Libbi at Cleveland retail park
30 de junho de 2026
Resposta da Hays Travel - Middlesbrough Linthorpe Road
We are so pleased to hear that your visits are always enjoyable and that our team consistently provides helpful, knowledgeable, and friendly service. Thank you for your kind words and thank you for always supporting our store too!
Kind Regards, Libbi
Hays Travel
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.