I booked a holiday to the Riu Buenavista hotel in Tenerife with TUI at Hays Travel. The staff at the Newbry branch were very helpful and went the extra mile to ensure that all my needs were catered f... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have recently returned from Dubrovnik. Suzanne and here team were excellent in picking the right hotel in the right area. I had a grand time. The highlight was a day trip to the Kravice waterfall... Ver mais
A empresa respondeu
Jared in the newbuy store was exceptional he spent ages with us going through different holidays over several weeks and explains everything and listened to your requirements which we haven't had with... Ver mais
A empresa respondeu
Booked several cruises now with Suzanne and her fantastic team. Always welcomed with a smile and hot beverage , offered a great variety of different cruises and so far have had a excellent time... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
Northbrook Street 33, RG14 1DJ, Newbury, England, Reino Unido
- 01635897553
4,8
Excelente
129 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All the staff were extremely friendly…
All the staff were extremely friendly when I went into the shop. I was trying to find a cruise and I was struggling where to go. After plenty of ideas and a few emails always answered swiftly I managed to book one with the help of Sofia. The booking experience was very easy to do and set up a monthly direct debit. A very good experience.
22 de novembro de 2025
Resposta da Hays Travel - Newbury
Good Morning Guy,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
The place to go for an outstanding experience
We have used Hays travel quite a few times in the past and have always had a great experience. This experience was no exception and I had the pleasure of dealing with Sofia. She is an absolute bundle of joy, knowledgeable, enthusiastic, caring, informative, helpful and a credit to Hays Travel.
15 de novembro de 2025
Resposta da Hays Travel - Newbury
Good Afternoon Anita,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
We were expressive impressed with the…
We were expressive impressed with the quality of service from Sophia & Sam, as we normally wouldn’t have contaminated going to an independent travel agency. We were pleasantly surprised with the service we received
16 de novembro de 2025
Resposta da Hays Travel - Newbury
Good Morning Ajay,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
very helpful and supportive staff
very helpful and supportive staff. Spent time to get the best deal.
23 de outubro de 2025
Resposta da Hays Travel - Newbury
Good Afternoon Alexander
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Jared and Suzanne were very helpful in…
Jared and Suzanne were very helpful in the Newbury branch and made our holiday booking very smooth and easy! Thank you
26 de outubro de 2025
Resposta da Hays Travel - Newbury
Good Afternoon Charlotte,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
The Newbury Team
Very friendly and helpful
Very friendly and helpful
Knew her info will book again
6 de setembro de 2025
Resposta da Hays Travel - Newbury
Good Morning Valerie,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Resposta da Hays Travel - Newbury
Good Morning Pamela,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Yes it was great service we had with…sofia
Yes it was great service we had with Sofia in the Newbury hays travel spent about 3hours in there but she got us a holiday in the end
14 de outubro de 2025
Resposta da Hays Travel - Newbury
Good Morning Susan,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Suzanne was amazing.
Suzanne was amazing.
We popped in to the Newbury branch late on a Saturday afternoon and wanted to book a last minute holiday. This did not phase Suzanne at all and she gave us plenty of choices within our budget and we left having booked a holiday that we can’t wait to go on.
First time booking a holiday in an actual travel agent in ages. I think I will go back to next time I am looking to book my next holiday
5 de outubro de 2025
Resposta da Hays Travel - Newbury
Good Morning Rachel,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Number one
Once again Sam came up trumps and priced our 4th holiday up cheaper than any one else.
This time he had his work cut out as tui offered us 150 return price off too.
11 de outubro de 2025
Resposta da Hays Travel - Newbury
Good Afternoon Paul,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Customer focussed and Extremely helpful
Jared was extremely helpful and very customer focused sorting the best option from many complex choices.
30 de setembro de 2025
Resposta da Hays Travel - Newbury
Good Morning Andrew,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Sam is a friendly young man
Sam is a friendly young man, really helpful, listening to the friendly banter in the office brilliant.
8 de outubro de 2025
Resposta da Hays Travel - Newbury
Good Morning Sandra,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Branch staff hampered by Hays systems.
The staff in the branch were very helpful but were obstructed by the booking system. We found a holiday we would like on your web site and went into the branch to book it. They had great difficulty finding the holiday and when they eventually did we were able to book it. This took 1 and 3/4 hours. We then received some information about the booking from Vista who turn out to be a Hays subsiduary. This included an information sheet on how to check in with Ryanair. However this did not work as the branch had to do it. We now find that the booking information supplied does not tell us how much baggage we have booked and so we will have to contact the branch again to find out. In each instance the brach were helpful but appear to be hampered by Hays internal systems or lack of proper training
19 de setembro de 2025
Resposta da Hays Travel - Newbury
Good morning Andrew,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
We're sorry to hear that the booking process took longer than expected. The delay was due to a challenge in locating the supplier listed on our site, and we understand how frustrating that can be.
Just to clarify, Vista is our in-house tour operator, and they are aware about the Ryanair check-in instructions being incorrect so we apologise about this.
We'll also be sending your luggage allowance details via email shortly.
Thank you again for your patience and understanding.
Kind regards,
Sofia and The Newbury Team
Great Holiday in Seville
Hays organised a fantastic time for us in Seville.
They sought out the perfect hotel in a perfect location.
All went very smoothly, and efficiently.
Thank you Hays
31 de agosto de 2025
Avaliação não solicitada
Resposta da Hays Travel - Newbury
Good Afternoon Nick,
Thank you so much for taking the time to leave this great review.
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Great service from Jared
Jared was very knowledgeable and very helpful. He found us the perfect holiday for next year and we are very much looking forward to it. Much prefer the personal touch of booking in store as opposed to online.
1 de outubro de 2025
Resposta da Hays Travel - Newbury
Good Morning Lee,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Good knowledge of the cruise booked…
Good knowledge of the cruise booked very helpful with the questions asked nothing to much trouble nice friendly staff being the first time booking a mini cruise sophia very helpfull
7 de setembro de 2025
Resposta da Hays Travel - Newbury
Good Morning Joanna,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Jarrod was so helpful
5 de setembro de 2025
Resposta da Hays Travel - Newbury
Good Afternoon James,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
the staff were helpful but improvements need to the layout of the monitors
the staff were helpful but it was difficult to see the computer screen where it was situated on the desk and the monitor was too small to see things clearly it would be better mounted on the wall above the desk so customers can see it without one of the having to crane their necks and more comfortable chairs please not so low
5 de setembro de 2025
Resposta da Hays Travel - Newbury
Good Morning Valerie,
Thank you so much for taking the time to leave this review and booking with us!
We appreciate this feedback regarding the placement of the monitors and the chairs.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Newbury branch . Amazing service…
We had the most friendliest and professional service from Jared of the Newbury branch. It was a very pleasant experience to deal with such a caring man and he is clearly dedicated to his job. His colleagues were a wonderful team too.
6 de setembro de 2025
Resposta da Hays Travel - Newbury
Good Morning Stephen,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Efficient friendly service.
6 de setembro de 2025
Resposta da Hays Travel - Newbury
Good Afternoon Barbara,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.