I went into Hays Travel at Newton Aycliffe hoping to book a specific hotel in Sicily. Katy was excellent and patiently researched all the available dates and airports and found our chosen hotel and fl... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Jude was excellent, as have all your othe agents at the Newton Aycliffe Branch, been over the years. She listened showed interest in our requirements and was upbeat throughout. She booked in on li... Ver mais
A empresa respondeu
We were served by a most helpful lady. She was very pleasant and extremely helpful. She went out of her way to ensure our needs were met. She contacted the holiday company direct and obtained a severa... Ver mais
A empresa respondeu
The person who helped us book our cruise was very pleasant and went out of her way to accommodate our needs.
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
42 Beveridge Way, DL5 4DS, Newton Aycliffe, Reino Unido
- 01325 320611
5,0
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Booked holiday
We were able to book our holiday easily, and everything was checked by the member of staff who ensured all our requests were made.
8 de maio de 2026
Resposta da Hays Travel - Newton Aycliffe
We are so pleased we could make your holiday booking easy and ensure all your requests were met. Thank you! Aimee :)
First booking experience, great
Came in to book first holiday aboard and aimee was wonderful helped load and sorted everything I needed for more stress free booking and another lady was very nice to help me out with travel money card too very lovely helpful staff
12 de maio de 2026
Resposta da Hays Travel - Newton Aycliffe
We appreciate you sharing your booking experience and are so glad that our team made booking your first holiday stress-free. Thank you for your positive feedback! Aimee :)
Clair was very helpfull helping us pick…
Clair was very helpfull helping us pick the best choices for our trip to new York
9 de maio de 2026
Resposta da Hays Travel - Newton Aycliffe
Aww thank you for your lovely review, it was my pleasure :) Claire.
Resposta da Hays Travel - Newton Aycliffe
We appreciate you taking the time to leave us this fantastic review! We are so happy we could provide excellent service and assistance.
Jude
Resposta da Hays Travel - Newton Aycliffe
We appreciate you taking the time to leave us such a wonderful review; it truly means a lot to our team.
Linda
Staff members helpful
Staff extremely helpful from first phone call to booking the holiday
29 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
I am delighted to hear you had such a positive experience when booking with us. Thank you for your continued trust in us for your holidays.
Claire
Resposta da Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Have the best time. Jude :)
Made an enquiry with Jude
Made an enquiry with Jude, she was so helpful and friendly and not pushy at all which made it so nice and now we've got an amazing holiday to look forward too 😁😁
26 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Have the best time. Jude :)
Clare was excellent in her approach to…
Clare was excellent in her approach to our enquiries and very helpful and professional in arranging our holiday thank you
26 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
Frederick,
We're so happy to hear that you found our approach helpful and professional when arranging your holiday. Thank you for sharing your positive experience!
Claire
Anna was a trainee but she was very…
Anna was a trainee but she was very professional in her job and also very pleasant
18 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
We appreciate your feedback. We're happy to hear that you found Anna professional and pleasant.
Linda :)
Jude is a star
Jude was very very helpful, booked just what I wanted and answered my questions quickly. I would definitely recommend Hays Travel-Newton Aycliffe have never had a bad experience and staff are always friendly and helpful
25 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Have the best time. Jude :)
Second holiday booked with Claire…
Second holiday booked with Claire outstanding service made to feel welcome and she nailed it again thank you x
17 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
We're delighted to hear you feel so welcome and that we delivered another outstanding service. Thank you for your continued trust in us for your holidays.
Claire
Very helpful
Very helpful , spent time making sure I got the right holiday , courteous and friendly every time .
23 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
I appreciate your kind words and are so happy I could assist you in finding the perfect holiday. Thank you for your feedback.
Linda xx
I have used Hays travel a few times…
I have used Hays travel a few times either for travel money or booking a holiday . Always been helpful.formative and go out of there way to help you . The staff at Newton Aycliffle travel are second to none . Fab service and i will defiantely be returning again in the future .
12 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
We're happy to hear that our team has consistently provided helpful and informative service for your travel needs. We appreciate your kind words and look forward to assisting you again in the future! Linda :-)
Great service as always
Great service as always! Katie and Jude are diligent and very helpful staff, looked at a holiday I was interested priced it up and followed up when I couldn't ring at the time arranged. Good and quick service. Thank you! Until next booking!
19 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Have the best time. Thank Katie & Jude :)
Amazing Staff
Every visit or phone call to Hays travel Newton Aycliffe is a pleasure and makes booking a holiday such a lovely experience I wouldn’t go anywhere else. All the staff are amazing, thoughtful and kind and go out of their way to make your visit or call special.
10 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
We're happy to hear that every interaction with our team makes planning a holiday such a positive experience. It's wonderful to know our thoughtfulness makes your visits special. Thank you! Aimee :)
Holiday Bookings
I have taken 2 holidays a year for many years and always use Hays for my booking. The customer Service is excellent and the are competitive for currency exchange often matching local competition. Loyalty discount for long term customers when booking is an area that could be developed as in my experience this has not happened over the decades I have used this company.
29 de julho de 2025
Resposta da Hays Travel - Newton Aycliffe
We appreciate your long-term patronage and are happy to hear that you value our customer service and competitive currency exchange rates. We acknowledge your feedback regarding loyalty discounts and will consider this for future improvements. Thank you for your review.
Linda
Wonderful service
11 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
Aww, Thank you for your lovely review. I'm so happy that we could provide good service for you - Anna :)
We got a very good service of the staff
It was very good service we got from hays travel at newton aycliffe good and friendly helpful 👍
9 de abril de 2026
Resposta da Hays Travel - Newton Aycliffe
We are happy to hear that you received good, friendly, and helpful service from our team. Thank you for sharing your positive experience with us.
Linda
Resposta da Hays Travel - Newton Aycliffe
We're so glad that we could be helpful and knowledgeable for you; we appreciate you sharing your experience with us. Thank you, Aimee :)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.