We had an idea which holiday we wanted but needed to check there weren't better options. We were seen as soon as we walked in and it was quickly understood what we needed. A thorough search was done f... Ver mais
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Veja o que dizem as avaliações
We prefer to book in person & this was our 1st time visiting Hays travel to book our next holiday to Paris. Ellie from the Sutton Coldfield branch was great listening to what we were after. Offering a... Ver mais
A empresa respondeu
Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for ha... Ver mais
A empresa respondeu
We were needing flights to Australia as due to the war in the Middle East the ones we had booked independently were no longer operating. The assistant looked at options as close to our original dates... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
57a Lower Parade, B72 1XX, Sutton Coldfield, Reino Unido
- 01213147071
4,9
Excelente
556 avaliações
Pede aos clientes que avaliem
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Went in to book with Angus he looked…
Went in to book with Angus he looked after us
5 de setembro de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for leaving a 5 star review. It was a pleasure as always to sort everything out for you.
See you soon
Angus
Staff were patient and more than helpful
Staff were patient and more than helpful
2 de setembro de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for the 5 star review! We hope you have a great time
Thanks Angus
Travel representative Ryan’s…
Travel representative Ryan’s professionalism and patience.
22 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for this lovely review about our manager Ryan. We hope you have a lovely time
A nice experience
The young man was very helpful, not only did he book my flights, he gave me helpful advice, and talked me through everything.
I will definitely book my next holiday with Hays, as it was a nice calm, stress free experience
30 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for this kind review. We hope you have a fantastic time. Kind Regards Angus
Very welcoming
Very welcoming, very helpful, kind and friendly would recommend I will probably be using again. I wasn’t rushed even when I had to take a phone call the guy dealing with me was very patient.
22 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for this great review about our manager Ryan. Kind Regards Angus
Angus is always helpful & patient.
Angus is always helpful & patient & ensures we are totally satisfied.
21 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thanks Anne for this lovely review. I am pleased that you had a nice booking experience. Kind Regards Angus
It was a great experience everything…
It was a great experience everything went so smoothly I will be happy to book a holiday again when the time comes Thank You 😊
28 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for this kind review. We really appreciate your kind words.
The consultant was very good he went…
The consultant was very good he went through everything and explained what would happen on the holiday and made me very confident
27 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for this kind review. We really appreciate your kind words.
I was served by Wilson
I was served by Wilson. What a lovely patient young man. Wilson managed to obtain a flight from Birmingham including transfers to and from my preferred hotel on the dates requested.
he fully explained insurance and travel details.
23 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Wilson, Kind Regards. Ryan, Branch Manager
Turkey here I come
Really happy with Angus. He found me a holiday suitable for me. He did all the necessary work so I don’t need to check in, printed all my paperwork off, so all I need to do is arrive at the airport. Even travel money is available. All completed with no stress.
23 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for the lovely review Claire. It was a pleasure to book this holiday for you. Have a wonderful time!
Kind Regards
Angus
Very helpful and knowledgeable…
Very helpful and knowledgeable assistant Amanda? Sorry can't remember the name, she was from Bath, explained all very well and understood my preference.
21 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
It was Amelia, and thank you for taking the time to leave her a review and for such positive feedback about herself. Kind Regards, Ryan. Branch Manager
Resposta da Hays Travel - Sutton Coldfield
Thank you for taking the time to leave me a review and for such positive feedback about myself. Kind Regards, Ryan. Branch Manager
Very easily did our Bookings 5 of us to…return Trip to Hotel Jupiter.
Very easily did our Bookings 5 of us to Portugal,
20 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for booking with me again, it was a pleasure to book you guys again. Kind Regards, Ryan. Branch Manager
Knowledgeable information
Wilson was really helpful and very knowledgeable about Croatia, nothing was too much trouble. We left very happy after booking our holiday.
20 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
thank you for your kind review about Wilson, i'm glad you were happy with the service you received. Thanks, Ryan. Branch Manager
Great customer service from Ryan
20 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you Phil, it was a pleasure to book your holiday again! and for the hotel recommendation, can't wait to go myself now. Many thanks, Ryan. Branch Manager
Super service …from Ryan at Hayes thanks
Previously I was a bit put off with booking with an agent iv always booked online as thought there would be fees attached and I'd be maybe talked into something I didn't want ...I was very happy with how I was approached and supported through my whole booking ..Ryan was amazing and took care of everything for me ..was reassuring and listened to my requirements before booking my cruise to Norway ...explained there were no added fees so happy around
15 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for taking the time to leave me a review and for such positive feedback about myself. Thanks again for giving us a try and it was a pleasure to book your cruise to Norway. Kind Regards, Ryan. Branch Manager
Resposta da Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about Harry. Kind Regards, Ryan. Branch Manager
Wilson who sorted our holiday really…
Wilson who sorted our holiday really helpful.
All the staff very friendly and said hello to us.
Definitely go back again
12 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us this review for our new starter Wilson, I'm very pleased you're happy with the level of service you received from him and we look forward to booking you again in the future. Kind Regards, Ryan. Branch Manager
Hays Travel first experience.
The staff were very hospitable, informative and patient. They liaised efficiently and concluded things thoroughly.
10 de agosto de 2025
Resposta da Hays Travel - Sutton Coldfield
Thank you for leaving a nice review about Wilson. We hope you have a nice time.
Thanks Angus
My experience at this branch
Went in to enquire about the cost of a holiday I was looking for. Had details etc taken and was told I’d be sent over some quotes the following day. Just under 2 weeks later, nothing. Went back into the branch to ask why I had not received anything, it was not filed or submitted! They retook my details and enquiry again and was told I’d be contacted the next day for sure! Over a week later, still nothing… Just a text asking for a review on how they did. Not happy at all. Lost a potential customer and will be using else where from now on.
26 de julho de 2025
Avaliação não solicitada
Resposta da Hays Travel - Sutton Coldfield
Hi Jamie, I'm really sorry you've had this experience with us. And I'm disappointed you've received this customer service from us, and rest assured I have spoke to the individual in question and he has taken responsibility for his actions and knows for future reference the level of service I require in store. I'm not making excuses but the gentleman you were dealing with was my 17 year old Apprentice and he is new to travel and still learning on the job everyday when it comes to customer service and the correct procedures when loading enquiries and taking details. I really would like to resolve this issue so if you want to contact me on 0121 314 7071 I Can look at your holiday enquiry personally myself. Thanks, Ryan. Branch Manager
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