Jamie was very helpful in booking our cruise, she answered our questions and was very professional. She made it all an easy experience. Also Darren , the branch Manager, assisted us where necessary.... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 2 Park View Shopping Centre, NE26 2TH Whitley Bay, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Always reliable friendly service at Whitley Bay branch. I found my holiday online but contacted Hays Travel Whitley Bay to see if they could get a good deal for me. Darren was brilliant very friendly... Ver mais
A empresa respondeu
Great customer service from Morgan, very polite and patient did not at all feel rushed which I appreciated. Person-centred and nice atmosphere in the shop. Will be back to book my next holiday!
A empresa respondeu
Went to booking a last minute holiday, I was unsure of my destination. Morgan was helpful, polite and very patient. She helped me book my holiday without any worries or stress.
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
Unit 2 Park View Shopping Centre, NE26 2TH, Whitley Bay, Reino Unido
- 0191 2531022
4,9
Excelente
882 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Molly was really helpful and dealt with…
Molly was really helpful and dealt with all our queries. If she didn't know she asked for help. Well done Molly.
Friendly helpful staff at Whitley Bay
9 de maio de 2026
Resposta da Hays Travel - Whitley Bay
We're happy to hear that my service was so helpful and responsive to your needs. We appreciate you acknowledging the dedication to excellent service. Thanks Molly
Excellent service
Very helpful experienced friendly staff helped us book our holiday would always go there in the future and would recommend them to everyone
2 de maio de 2026
Resposta da Hays Travel - Whitley Bay
Thank you for your kind words, hope you have a fabulous time.
Resposta da Hays Travel - Whitley Bay
Thank you for reviewing my service. It’s always a pleasures to book your holidays Thanks Gemma
I was advised Air India was very good
I was advised Air India was very good . I told people who I had book with and was told do not use as they have a very bad reputation. On looking at reviews I found no positives. Very disappointed with your staff member, feel like I was miss sold and advised.
21 de abril de 2026
Resposta da Hays Travel - Whitley Bay
So sorry to hear the review. Air India are a major airline that fly from London airports. As offered we can cancel the flights and look at alternative airlines but most are longer stops. Thanks
Resposta da Hays Travel - Whitley Bay
Thank you for taking the time to review my service. Have a fab holiday Thanks Molly
Resposta da Hays Travel - Whitley Bay
thank you for leaving a review. It was a pleasure getting you book. Have a great time thanks Molly
Melissa was so patient and helpful it…
Melissa was so patient and helpful it made the experience so much more comfortable.
19 de abril de 2026
Resposta da Hays Travel - Whitley Bay
Thank you for your lovely words to review my service. I am pleased we got you booked. Have a good holiday Thanks melissa
We always book through Hays and once…
We always book through Hays and once again came away happy with the excellent service from Ellie, she was so friendly, helpful, patient and understanding and we had a laugh too !
15 de abril de 2026
Resposta da Hays Travel - Whitley Bay
Aw thank you so much for your lovely words. It was great to have a laugh. Thanks Ellie
Resposta da Hays Travel - Whitley Bay
Thank you so much for your review and feedback. We love to book your holidays Thanks Molly
Once again great service from hays…
Once again great service from hays travel Whitley bay staff go up and beyond to make sure I’m booking the right holiday to suit mine and my husband’s needs wouldn’t book anywhere else
15 de abril de 2026
Resposta da Hays Travel - Whitley Bay
Aw thanks for the lovely review. We love to get you the perfect holiday to meet your needs. Thanks for your continued custom. Regards Darren
Booked our holiday
Booked our holiday , hays travel staff are always friendly and helpful getting you the best deals possible. Molly was very helpful
But again all staff are great .
14 de abril de 2026
Resposta da Hays Travel - Whitley Bay
Thank you very much for your kind review, I hope you have a lovely holiday. Thanks again - Molly :)
We booked a week in Prague for…
We booked a week in Prague for September with Ella who was very helpful and looked at alternative prices for transfers and airport parking for us.
5 de abril de 2026
Resposta da Hays Travel - Whitley Bay
Thank you very much for your lovely review, it was a pleasure booking your holiday.
Kind Regards,
Ella
Great service from Ellie.
Ellie was really friendly and professional. It was great chatting to her and she went out of her way to help us book our trip.
4 de abril de 2026
Resposta da Hays Travel - Whitley Bay
Thank you very much for your lovely review, it was a pleasure booking your holiday.
Kind Regards,
Ellie
Molly in your Whitley bay shop,was…
Molly in your Whitley bay shop,was excellent.She was very attentive,and a great asset to your business.
2 de abril de 2026
Resposta da Hays Travel - Whitley Bay
Thankyou very much for your kind review, I hope you have a lovely holiday. - Thanks again, Molly :)
Very pleasant really helpful.
28 de março de 2026
Resposta da Hays Travel - Whitley Bay
Thank you for leaving a review. It was a pleasure to get you booked. Have a fab time away Thanks Darren
A friendly face is always a good start
A friendly face is always a good start
And a warm welcome. I briefly explained what i was looking for and straight away Melissa was on the screen showing me options.for my booking. She was very knowledgeable. I left with information to share with friends and we had a couple of queries which i emailed in. I had very swift replies , with more help to enable us to book the holiday. We are all very happy with this excellent level of service.
13 de março de 2026
Resposta da Hays Travel - Whitley Bay
Thank you so much for a lovely review. I am so pleased we could get you booked. Have a fab time Thanks Melissa
She was very helpful and answered all…
She was very helpful and answered all my questions n made it quite easy for me to book a break away
17 de março de 2026
Resposta da Hays Travel - Whitley Bay
Thank you for your kind words, it was a pleasure and lovely to meet you. Thank you and we hope you have a lovely time
All the staff were extremely helpful…
All the staff were extremely helpful and professional. They matched online price, would definitely book future trips with them.
10 de março de 2026
Resposta da Hays Travel - Whitley Bay
Thank you for your kind words, it was lovely to meet you. We hope you have a fabulous time. Hope to see you again soon.
Thank you Ellie
Very friendly and efficient staff
Very friendly and efficient staff. Found the right holiday for me quickly and gave me good advice. As it was a late booking they sorted all my documentation there and then. Overall a positive experience and I would use them again.
11 de março de 2026
Resposta da Hays Travel - Whitley Bay
Thank you for your kinds words, we look forward to seeing you again soon. Thank you Ellie
Good experience
The shop was empty so we were seated promptly. We knew exactly what we wanted so it was relatively easy.
24 de fevereiro de 2026
Resposta da Hays Travel - Whitley Bay
Thankyou for leaving a review of my service. It was a pleasure to get you booked. Thanks Emily
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.