Recently went to the London store and bought some nice Lighting. I had a nice experience instore with helpful sales staff. Order was delivered on time. I also found the customer service team helpful... Ver mais
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Veja o que dizem as avaliações
The quality of the table and chairs, side board and coffee table are outstanding. Delivery was prompt extremely well packaged and the delivery lads were extremely helpful. A minor problem was dealt... Ver mais
A empresa respondeu
Terrible service. After waiting 6 weeks for lights to be delivered, we noticed scratches and marks on them. Reported it back to Heals, received no response for 5 days. After another prompt, was told t... Ver mais
A empresa respondeu
Ordered a light fitting from heals. It arrived promptly, on installation, I noticed a small defect in the item. I reported this to Heals with photos and quickly heard back from the customer service t... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Heal's - The home of modern designer and contemporary furniture, lighting and home accessories since 1810. Heals.co.uk stock a wide range of furniture, lighting, home accessories, gifts and much more. Simple and secure online shopping with excellent customer service, fast delivery throughout the UK and no quibble returns. Heal's - 200 years of design and inspiration
Informações de contato
196 Tottenham Court Road, W1T 7LQ, London, Reino Unido
- 03332121915
- cservices@heals.co.uk
- www.heals.com
3,3
Bom
1 mil avaliações
Respondeu a 82% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The home of interior design
Great products, friendly and knowledgeable staff, with very efficient delivery/installation partners. The place to go when you require something that is both 'beautiful and useful' in your home.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you so much for your wonderful review.
We’re delighted to hear you found our team friendly and knowledgeable, and that your delivery and installation experience went smoothly. It’s especially lovely to hear you describe our products as both “beautiful and useful” — that’s exactly what we strive for.
We really appreciate your kind words and hope to see you again soon.
The HEAL’S experience has gone full…
The HEAL’S experience has gone full circle, it was always held in such high esteem by our whole family and friends group, great quality & Service, it’s now totally sunk to unacceptable levels on both counts, never to use them again.
My particular warning would concern any item that you’d expect to see inside 6 months, if it’s time sensitive do not buy from here. The level of reviews does read like a business in trouble
5 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your feedback. We’re very sorry to read your comments and to hear how disappointed you’ve been with your recent experience.
We sincerely apologise for the delay relating to your supplier. We work very hard with our suppliers to ensure we can provide customers with accurate delivery times, and we’re sorry that this was not the case on this occasion. We completely understand how frustrating this must have been, particularly where timescales are important.
I can see that our Customer Services team were able to source the item for you from one of our stores to avoid any further delay, and we hope this helped resolve the situation as quickly as possible.
Your feedback is important to us, and we’re genuinely sorry that on this occasion we did not meet the high standards you associate with Heal’s.
Excellent service at Red Brick
Excellent, responsive service from the in store staff at Heal’s providing advice on models, colour options and choice of fabrics. Seeing the range in store at Red Brick and the staff’s advice were a huge help.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you so much for your kind review.
We’re delighted to hear that our Redbrick team were able to support you with advice on models, colours and fabrics — choosing the right piece is such an important decision, so it’s wonderful to know the in-store experience was helpful.
We’ll be sure to share your feedback with the team. We hope you enjoy your new purchase and look forward to welcoming you back soon.
Excellent customer service
Problems with online info quickly sorted via a video call with customer services.
Everything very quick and followed up.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your lovely review. We are so glad to hear that the Customer Service Team were able to assist and we look forward to welcoming you back to Heal's soon.
Excellent support and service
30 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your lovely review and we look forward to welcoming you back to Heal's soon.
Ordered a chest of drawers in the sale
Ordered a chest of drawers in the sale. Delivered on time, lovely piece. Sadly the delivery team accidentally scratched the top when setting up (hence the 4*) but service to return has been efficient and easy.
15 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your lovely review — we’re so pleased to hear you’re happy with your chest of drawers and that it arrived on time.
We’re very sorry again for the scratch caused during delivery, but we’re glad to know the return process has been handled efficiently and smoothly for you.
We really appreciate your understanding and hope to welcome you back again soon.
Above and beyond customer service
We had an issue with a beautiful but excessively shedding rug and for one reason or another missed the cut-off for returns. We held out very little hope of any assistance and expected to be told a) it was too late and b) it was to be expected. So I was incredibly impressed to be taken seriously and in the end was offered a full refund or exchange. Best customer service I've received in a long time. Shout out to Isobel who patiently helped me through the whole prcess.
29 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your feedback. We’re sorry to hear about the issue you experienced with the rug, but we’re delighted that our team were able to support you and find a positive resolution. It’s especially lovely to hear your kind words about Isobel — we’ll be sure to pass your feedback on to her.
We truly appreciate your comments and are so pleased we could turn the situation around for you.
Very good communication and when I had…
Very good communication and when I had a query about delivery charges the customer services dealt with it immediately
29 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your lovely review. We are so glad to hear that the Customer Service Team were able to assist and we look forward to welcoming you back to Heal's soon.
Terrible customer service
Terrible customer service. Placed an order for some very expensive battery operated candles that after 8 weeks are gummy, nicked and discoloured. Emailed Heals and they are trying to palm the issue off on me and refusing a refund. Avoid and take your money elsewhere!!
28 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
We’re very sorry to read that you were unhappy with your experience.
Having reviewed your case, we can see that the matter has since been discussed with our Customer Services team and a resolution has been reached. We’re pleased this has now been resolved for you.
If there’s anything further you’d like to discuss, please don’t hesitate to contact us directly.
I made several purchases from Heal’s a…
I made several purchases from Heal’s a number of years ago and have been very happy with the products (bedroom furniture and lighting). I had a recent issue with one item and requested some replacement parts, which the Heal’s team (Izzie) managed to sort very quickly without any hassle. Great customer service, really impressed.
26 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you so much for your lovely review and for being a valued customer over the years.
We’re delighted to hear you’ve been happy with your furniture and lighting, and that Izzie was able to sort the replacement parts quickly and without any hassle. I’ll be sure to share your kind feedback with her.
We really appreciate your continued support and look forward to welcoming you back again soon.
Happy with Heal's
I have bought many items from Heal's for my house in the past year, ranging from a table, 2x sofas, a shelving unit, lamp, stool... Whilst there was a minor issue with 2 of them, a technician visited very quickly and with the minimum of fuss, everything was sorted very satisfactorily. My house now looks fabulous, with so many beautiful items. At no other shop have I come across such lovely furniture and with excellent sales help.
22 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you so much for your wonderful review — and for choosing Heal’s for so many pieces in your home.
We’re delighted to hear that any minor issues were resolved quickly and smoothly, and that you’re so pleased with how everything has come together. It’s especially lovely to know you value both our furniture and the support from our sales team.
Your home sounds fabulous — we truly appreciate your kind words and your continued support.
A trouble free service
Ordered a light in December. Informed delivery towards end Feb which I thought was a long time. I was delighted to receive it this week, beautifully packaged, nothing broken or out of place and it had travelled from overseas. I can't fault the company and will be ordering another smaller light very soon.
21 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you so much for your lovely review.
We’re delighted to hear your light arrived safely and ahead of expectations. it’s wonderful to know it reached you beautifully packaged and in perfect condition.
We really appreciate your kind words and look forward to helping you with the smaller light very soon.
Speedy Replacement
Many thanks for speedy replacement of the faulty light
20 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your lovely review. We are so glad to hear that the Customer Service Team were able to assist and we look forward to welcoming you back to Heal's soon.
Had a fantastic experience over email…
Had a fantastic experience over email with Jan in customer services after I accidentally ordered the wrong item and needed to cancel it. Super fast response, refund sorted without hassle - easy. Thanks Jan!!
20 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you so much for your lovely feedback.
We’re delighted to hear Jan was able to help quickly and make the cancellation and refund process smooth and hassle-free. I’ll be sure to pass your kind words on to him.
We really appreciate you taking the time to share your experience
Great service and understanding
We ordered a bed and sofa from Heals for a new flat. Unfortunately there were delays in completing however after speaking with customer service, Heals were really accommodating and understanding of our situation in delaying the delivery until we moved, making a very stressful situation more manageable. Thanks!
19 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your feedback. We’re sorry to hear there were delays with your move, but we’re really pleased our Customer Services team were able to support you and help make things a little less stressful by rearranging delivery.
We hope you’re now settling into your new flat and enjoying your new bed and sofa — thank you again for choosing Heal’s.
Weak packaging broke and item smashed…
Weak packaging broke and item smashed my furniture. The lamp i ordered had a very heavy base and it broke through the polysyrene packaging and smashed and marked my kitchen table. i was offered a voucher as compensation and told it was on us for not being careful enough. Not sure what we could have done as hadn't expected the packaging to be so weak. me and my family have spent thousands in Heals this year and won't be back. The paltry voucher offered doesn't even cover the cost of repairing the table. The table is Kartell and ironically was from Heals. A request to replace the damaged part was dismissed. Shocking
11 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
We’re very sorry to read your comments and to hear about the damage caused when opening your lamp. That certainly isn’t the experience we would want for any of our customers.
We understand how upsetting this must have been, particularly given the damage to your table, and we’re sorry that you feel the resolution offered did not reflect the situation appropriately. We do take concerns regarding packaging and product safety seriously, and your feedback will be shared with the relevant teams for review.
'Heal's where great design lives and…
'Heal's where great design lives and delivery dies'
Yesterday I finally received a table lamp that I ordered on October 10th last year. Thank goodness it wasn't totally smashed up like the erroneously dispatched floor lamp that Heal's sent me last year.
18 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your feedback.
We’re very sorry for the long delay with your table lamp and for the previous incorrect delivery — that’s not the experience we want for our customers. While we’re glad your lamp arrived safely in the end, we understand how frustrating this must have been.
Your comments have been shared with our team, and if there’s anything further we can do, please don’t hesitate to get in touch directly with your order details.
Very disappointed with Heals
Very disappointed with Heals. Always used to be a high-end shop and over the last two orders, they have fallen very short of this. Order 1 - bought new sofa, which was delivered with a manufacturing defect - couldn't replace it as had run out of fabric - they suggested I brought the sofa cushions into central London so I could colour match - ended up having to wait another 12 weeks for replacement. Order 2 - Rug - initial delivery estimate was 1-2 weeks. Delivery company confirmed delivery, then the day before it was meant to be delivered, I had an email saying there has been a problem and that they wouldn't be able to deliver for 3-4 months. Mistakes do happen, but their customer service is pretty poor.
15 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for your feedback.
We’re very sorry to hear about your recent experiences — from the sofa arriving with a defect and the extended wait for a replacement, to the unexpected delay with your rug. We understand how frustrating this must have been, especially given your expectations of Heal’s.
This isn’t the standard we aim to deliver, and your comments have been shared with the relevant teams for review.
Great experience
The online ordering process was seamless and the booking process automated and quick.
Unfortunately one of our items arrived damaged (manufacturer problem as so carefully wrapped for delivery). Heals response was brilliant- a reply to my email was in my inbox within an hour of customer service opening and a replacement is already on the way.
Problems happen, but it’s how a company resolves them that makes me want to buy again. I really would, the service has been bob-on. Great job Jan and the team at Heals
16 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you so much for your lovely feedback.
We’re delighted to hear that you found the ordering and booking process seamless, and that our team was able to resolve the issue quickly for you. While we’re sorry that one of your items arrived damaged, it’s great to know the replacement process was smooth and reassuring.
I’ll be sure to pass your kind words on to Jan and the wider team — they’ll be thrilled to hear this. We really appreciate your support and look forward to welcoming you back again soon.
Very poor quality wardrobe purchased…
Very poor quality wardrobe purchased and it took Heals three months from returning the wardrobe to receiving credit. Appalling service. Avoid buying from Heals
10 de janeiro de 2026
Avaliação não solicitada
Resposta de HEAL'S
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear about your disappointment with the wardrobe and the delay in receiving your refund. That is not the experience we aim to provide, and we understand how unacceptable a three-month wait must have felt.
We take comments like this seriously and will be reviewing this internally.
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