Dear Amy,
Thank you for your review. We’re very sorry to hear about your experience, however we would like to clarify that this situation does not relate to our company.
We are **Pure O2 Ltd**, based in the United Kingdom, and we have no record of supplying an order to you or to any customer in the USA. From the details you’ve provided (including shipping locations such as California and Missouri), it appears that your purchase was made with a different company.
Unfortunately, we are aware that there are other businesses using similar names, and in some cases presenting themselves in a way that can be easily confused with our company.
We would genuinely like to help you resolve this. If you’re able to forward your order details to us at **[info@healthoxygen.com](mailto:info@healthoxygen.com)** or call us on **+44 161 747 2617**, we will do our best to help you identify the correct supplier and assist you further.
In the meantime, we kindly ask that you consider removing or amending your review, as it does not relate to our business.
Thank you for your understanding, and we hope to assist you.
Kind regards,
Pure O2 Ltd