Not impressed with customer service. I ordered a fan and waited for item to be shipped. I hadn’t received an email a week later to say it had been shipped and thought this was too long to wait so I ca... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very good prices, good & helpful advice & communication and swift delivery. They clearly employ helpful humans not banal bots, which makes things easy. Not sure what more you need from a heating supp... Ver mais
A empresa respondeu
While the item I ordered was not immediately in stock ; I was appraised of arrival time and then kept up to date regarding delivery. Overall I am happy with this service . I can't rate the item boug... Ver mais
A empresa respondeu
Item and service from Heating2go was fine . The delivery from DHL was diabolical,they claimed that the weather had affected the first two delivery attempts even though my wife did the 10 mile journey... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Heating2Go, we specialise in providing high-quality, energy-efficient heating solutions tailored to the needs of UK homes and businesses. We offer a carefully selected range of products, including electric radiators, underfloor heating, and heated towel rails, all chosen for durability, performance, and energy efficiency. Whether you’re looking to add comfort to your home or enhance the warmth of a commercial space, our products are designed to deliver reliable, consistent heating. Our website is designed to make finding the perfect heating solution as straightforward as possible. We offer detailed product descriptions, easy navigation, and a smooth online purchasing process, enabling you to make confident, informed choices. Each product page includes specifications and guidance to help you select a heating option that best fits your space and heating requirements. At Heating2Go, customer satisfaction is our top priority, and we aim to support you throughout the entire process, from browsing to installation. When you choose Heating2Go, you’re investing in a heating solution that combines innovation, quality, and efficiency. Our commitment to customer service, alongside our carefully selected product range, ensures you’ll find effective solutions that meet your needs for comfort and convenience.
Informações de contato
Reino Unido
- 01424 239 444
- www.heating2go.co.uk
4,1
Muito Bom
34 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Product delivered on time and well…
Product delivered on time and well packaged. The battery supplied was faulty with the device, which is not critical to operation. The support offered was direct to manufacturer and response was lacking to say the least. Will contact heating2go as per their request.
6 de maio de 2025
Resposta da Heating2go
Hi Tony,
Thank you for your feedback.
Due to the wide range of products we offer, we’re unfortunately not always able to provide detailed technical support for every item. In many cases, our suppliers warranty policy requires that any technical issues or faults are dealt with directly through them.
If you’re not satisfied with the response from the supplier or if you experience any further issues, please don’t hesitate to get in touch and we’ll do our best to assist.
Resposta da Heating2go
Hi Adrian,
Glad to hear you were happy with our delivery times! We appreciate your support and look forward to serving you again soon. 😊
Resposta da Heating2go
Hi Julie,
Thank you for your review! We're glad you were happy with both the price and service.😊
Resposta da Heating2go
Hi Stew,
Thank you for your review. Happy to hear you were pleased with our customer service and support! 😊
Resposta da Heating2go
Hi Anthea,
Thank you for your review. Pleased to hear you were happy with the product and the price. 😊
Good customer care.I ordered something on line on the…
I ordered something on line on the Friday night and then to my surprise I received a free one the next day. I rang heating2go on the Monday morning to cancel the order and it was dealt with quickly and professionally. The refund was in my bank account a few days later.
14 de março de 2025
Resposta da Heating2go
Hi Carol,
Thank you for your feedback! We're glad to hear that your refund was processed quickly after your cancellation.
ordered rad 2-3 days delivery 4 days…
ordered rad 2-3 days delivery 4 days later no correspondence so phoned them on monday apologetic said we would recieve rad 100% by Friday then messaged by courier on friday saying they could not deliver till monday. So had to phone again and they managed to get delivery on the saturday.You should not have to be on a companies case to recieve a simple 1 item order
12 de março de 2025
Resposta da Heating2go
Hi Peter,
Thank you for your feedback. We sincerely apologise for the delay with your order. This particular item is not a stocked product, so we had to order it from our supplier. Under normal circumstances, we would expect it to arrive and be dispatched within the given timeframe. Unfortunately, on this occasion, there was a delay on the suppliers end, which regrettably impacted your delivery.
Additionally, while we always strive to ensure a smooth delivery process, once the order is with the courier, any delays are unfortunately beyond our control. However, we can see that our customer service team were able to arrange a Saturday delivery for you once they were made aware of the issue. We completely understand your frustration, and we will also be feeding this back to our supplier to help prevent similar issues in the future.
Great company to deal with
Great company to deal with. Great product at the best price. Will be back for more
4 de março de 2025
Resposta da Heating2go
Hi Graham,
Thank you for your review! We really appreciate your feedback and look forward to doing business with you again in the future. 😊
Very competitive price
Very competitive price. Room for improvement on stock situation. Would use again.
26 de fevereiro de 2025
Resposta da Heating2go
Hi William,
Thank you for your order and for taking the time to leave a review. Please accept our apologies for the delay with your order. The item in question was a non-stocked unit, and unfortunately it took longer than anticipated for our supplier to deliver it to us.
We appreciate your feedback and will use it to help improve our lead times and minimise any future delays. 😊
Speedy delivery and quality product
3 de fevereiro de 2025
Resposta da Heating2go
Hi Alan,
Thank you for your review! 😊
A great company to buy from.
It was easy to order my product, the delivery day was earlier than they said.
A great company to deal with & I would definitely use them again.
10 de janeiro de 2025
Resposta da Heating2go
Hi Stephen,
Thank you for your review! We are glad to hear you got your order before the estimated delivery date. 😊
Resposta da Heating2go
Thank you for the feedback! 😊
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.