Hern and Crabtree Estate Agents Avaliações 

225
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My house had been on the market for 9 months with a major estate agent prior to Hern and Crabtree taking over. What a difference in experience we had! Brilliant communication, quick responses and work... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From start to finish, Hern & Crabtree were exceptional. The service I received was second to none. The photography was outstanding, the team handled all of my viewings and feedback brilliantl... Ver mais

Avaliado com 5 de um total de 5 estrelas

We brought a property from the heath Cardiff branch and found everyone to be friendly and helpful. However our main praise must go to Gina who dealt with our purchase. She went above and beyond to hel... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The Heath Cardiff team were a really friendly and efficient team who would respond to queries really quickly and always happy to help. Kept the process very simple the whole way through and impressed... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Imobiliária

Escrito pela empresa

Hern & Crabtree are Cardiff’s longest-established independent estate agents. Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services. We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey. Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you. A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own. We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf. We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

225 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(225)

29 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great from start to finish

Well the title says it all. From the initial valuation, to viewings, negotiations when we had offers and then support through the stressful sale process, they were amazing. Nothing was too much trouble, I was happy to trust them with a key while I went on holiday and most importantly, we were regularly updated and provided with feedback from our viewings. Hope to never move again, but if I do, I would definitely be back in touch.

20 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recently bought a property

Recently bought a property. Everyone I dealt with was Friendly, very professional and gave me very honest advice. As a first time buyer I needed it!

It was easy to get through to them to talk through the finer details.

Big thanks to Jan, Owen and Denise who all helped me through the process.

8 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service from Hern and Crabtree, Heath.

Have received excellent service from all at Hern and Crabtree, Heath. We sold on our open day for the full asking price. Everyone has been most helpful, professional and efficient. We dealt with Anthony and Stephanie mostly, as well as progression chaser Jan. Have no complaints at all and, having moved a few times, Hern and Crabtree, Heath, are by far the best we have experienced compared to other Estate Agents we’ve used.
Jan, who I believe is based in Whitchurch branch, has been really great at chasing the progression of the chain and has kept us updated with frequent feedback. If we ever decide to move in the future I would certainly use them again and have no hesitation in recommending them.

6 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We felt really well looked after by…

We felt really well looked after by Hern and Crabtree Heath Office throughout our house sale and purchase. Our open house was arranged very quickly and efficiently by Anthony and team. We particularly valued being able to discuss any issues with progress with Jan who provided very helpful advice. We have already recommended Hern and Crabtree to friends looking to sell a property.

6 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very reliable

Very reliable, responds promptly. No job is too difficult for the team. Would use again without hesitation.

31 de dezembro de 2018
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Mike

Mike, Owen and Jo have been fantastic in assisting my wife and I with our quest to find an bigger house in Llandaff.
They have remained patient with us during the ups and downs of moving home and I couldn't recommend them more.
Thank you to everyone at Llandaff branch, hopefully we wont need to move again but if we do then we will certainly be requesting your services.

Best wishes,

Mike & Jo

14 de outubro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My experience of Hern & Crabtree

All the staff I dealt with were always positive and helpful.
Always on time for appointments.
They were very good at giving feedback.
I thought that the fact that they had someone dedicated to chasing solicitors etc was a very good idea, and she did liaise closely with my solicitor, passing on information immediately.
All in all, a very good experience.

6 de outubro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service!

Worked well with us to sell our house quickly - in fact we sold on the first day of viewings!

Helped us to realistically price the house and to coordinate all viewings. Have used before and would definitely recommend !

Thank you 😀

6 de outubro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Owen was my point of reference but Mike…

Owen was my point of reference but Mike and his Ladies ably supported him . Deceased property sale with Japanese Knotweed rearing it's ugly head at the 11th hour but all overcome . Very good communication channels and a great sense of humour from all staff which counted for a lot. Will definitely be using them again without hesitation

6 de outubro de 2018
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

A mixed experience

The process of selling our house started well. The valuation was good without being unreasonable and the photos and brochure were of high quality. An offer was made and agreed quite quickly. Mike and Owen in the Llandaff office were helpful throughout this. However, getting from an agreed price to exchange and completion was something of a nightmare and in my view this phase could have been managed much better, especially given that another local branch of H&C was handling the sale of our purchaser's house. Agreed dates for exchange and completion were missed and in the end we completed nearly 3 weeks after the date that everyone had previously agreed to, having exchanged contracts at 4.45pm the previous day. As well as incurring additional costs for the storage of furniture that was moved on the originally agreed date (otherwise we would have incurred cancellation charges) and multiple postponements of arrangements with builders, energy providers, internet providers, and so on, this was a nerve-shredding experience.

12 de setembro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Moving House.

I recently bought and sold through Hern and Crabtree and would like to thank the staff Mike, Denise, Owen, Jo and Jan for their professional and friendly service.
Their experience and knowledge of the market is invaluable.
Thanks again for your open and helpful advice at a busy time.
I would recommend H & C to those considering buying/selling a property.

Brian B.

24 de agosto de 2018
Avaliação não solicitada
logotipo da Hern and Crabtree Estate Agents

Resposta da Hern and Crabtree Estate Agents

Thanks ever so much for your kind words and such a positive review for us. We wish you all the very best in your new home!

Avaliado com 5 de um total de 5 estrelas

Best estate agents in Cardiff!

Bought and sold with Herb & Crabtree and could not recommend them enough. From initial contact right through to the final sales they were on the ball! Their friendly helpful staff nothing was every too much even for day to day queries.
If I was buying/selling again in the future I would not hesitate to use them again!
Thanks again Mike, Owen, Denise, Jo and Jan you are a credit to Herb & Crabtree!
A+++++++

24 de agosto de 2018
Avaliação não solicitada
logotipo da Hern and Crabtree Estate Agents

Resposta da Hern and Crabtree Estate Agents

Thanks Andrew! Hern and Crabtree pride ourselves on our customer service and we are really pleased to hear your great review. Wishing you all the very best!

Avaliado com 5 de um total de 5 estrelas

Excellent service.

From the moment we decided to sell our home and went to have a chat with Mike from Hern & Crabtree, I knew we’d made the right choice, from Day 1 the team at the llandaff branch were extremely helpful, honest, approachable and on the ball, nothing was too much trouble, I would highly recommend Hern & Crabtree they made the selling of our parents house run so smoothly. Thank you Mike and team..

23 de agosto de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent professional service

Excellent professional service. Went above and beyond. Mike and his team were superb throughout, especially Jan who was very supportive.
High attention to detail on the property particulars and photographs....that’s what sold our property!

15 de agosto de 2018
Avaliação não solicitada

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