Hertz - Boston - Boston Logan International Airport (BOS) Avaliações 

what went wrong this time?
My judgement, I patronized Hertz; lesson learned

Knowing what not to do is valuable

Thanks
Jim

Good communication. Easy pick up and drop up.

Easy pick up, dependable clean car

The actual car was fine. The man running your checkout booth at Boston. Logan airport was one of the most obnoxious Customer Service people I’ve encountered in a long time.

Quick and easy.

Very friendly check-in staff. Ability to sort-of get the car we needed. Easy heading out. But you do need for yiur staff to understand how crazy it is to leave the airport and get on the interstate. They need to be aware of what that is like for their customers. And you should also work with the buses that take people from the airport to your building because ours took more than a half hour, in a very hot and sweaty overcrowded bus, to get us to you. Logan has become an overly complicated mess for people flying in from elsewhere. Help them fix it! 😁

The low tire pressure light kept coming on and I brought the car back over 24 hours early, and did not get an adjustment reflected on the bill. This is bad policy, IMO.

The car was easy to find. The self-checkout was effortless. I was on the highway in about 20 minutes from the time I entered the building.

Return was also easy.

Very helpful staff

Didnt check car in until 24 hours after my return, charging me an extra day. 5 stars otherwise, but this is a big trust issue for me.

Almost ran out of car to choose from but very convenient process, problem free.

Poor check in, paid for Maxima - got bait and switch Altima. That is being nice on what took place.

We were charged over $300 when we returned the rental car from Logan to Htfd for something another renter caused. Very disappointed in Hertz. We will not be renting from Hertz. We had no problem leaving Logan, when vehicle was approved for rental. We were harassed with emails and texts, so paid under duress for the other renter’s issue.

Car was due for service and was given to me. I left the lot and then realized. Car under performed.

Everything was great. Friendly staff. Easy check in and return.

Car was ready. Name was on the board. And best part was on the return…the attendant drove me to my terminal (so I didn’t have to take the bus). Nice touch!

Jennifer the customer service representative took the time to respond about my concerns

From the moment we approached the rental counter at Boston Logan Airport it was a great experience! The attendant was very helpful and when we left the garage the final attendant was MAGNIFICENT (that’s his favorite word and we loved him!!!) I love renting from Hertz and have NEVER had an issue!

Pick up and drop off was easy!
However the car was due for an oil change so we had to stop and check the oil and add some

Easy pickup and dropoff
Clean car
Staff was helpful