Very helpful and quick customer service at the front desk. Hertz agent, Michael did a great job with providing an immediate replacement car during my rental. He also made sure all the process from pic... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The customer service was friendly and quick. The car functioned well. The return was seamless and quick. Receipt was received the same day the vehicle was returned.
I've rented cars from other places. They typically do a walk around the car with you before you drive off and when you return. Hertz did not do this. They didn't even acknowledge that I'd returned the... Ver mais
The Carmel Hertz branch on Guilford is a joke! Avoid if you can. Gave me a completely different class of vehicle than what was reserved - tried to say it was an upgrade (Don't think getting a Jeep v... Ver mais
Detalhes da empresa
Escrito pela empresa
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Informações de contato
1441 S Guilford Rd, 46032, Carmel, Indiana, Estados Unidos
- (317) 587-1640
Your Car Rental Deals, News & Offers
3,2
Bom
5 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Customer Service
Very helpful and quick customer service at the front desk. Hertz agent, Michael did a great job with providing an immediate replacement car during my rental. He also made sure all the process from picking up the car to giving it back was smooth and fast.
12 de outubro de 2026
The customer service was friendly and…
The customer service was friendly and quick. The car functioned well. The return was seamless and quick. Receipt was received the same day the vehicle was returned.
9 de outubro de 2026
I have asked to be contacted regarding…
I have asked to be contacted regarding my recent hertz experience. No one has made any attempt to communicate. Very disappointing.
29 de setembro de 2026
The Carmel Hertz branch on Guilford is…
The Carmel Hertz branch on Guilford is a joke! Avoid if you can. Gave me a completely different class of vehicle than what was reserved - tried to say it was an upgrade (Don't think getting a Jeep vs. a reserved large luxury sedan is an upgrade). Returned the vehicle and then they called me 2 hours later asking when it will be returned. Ummm...gave the keys to an attendant. That was a little frightening. They then threw on the gas fill-up charge. I left there with a half tank and their pre-inspection showed 4/8 full. I brought it back at 3/4. Trying to get ahold of the branch to dispute is a joke as well!
18 de setembro de 2026
I've rented cars from other places
I've rented cars from other places. They typically do a walk around the car with you before you drive off and when you return. Hertz did not do this. They didn't even acknowledge that I'd returned the vehicle in their system until the next day when I emailed even though I returned it during normal business hours before they closed.
29 de junho de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.