Not excited about my latest rental
Not excited about my latest rental. I was charged an extra day when I turned the vehicle in on time, and was charged an extra fuel charge when I filled it up minutes before turning it in. I’ll also add that I received the vehicle on 3/4 of a tank and turned it in full. When I contacted the location that delivered the vehicle, they said they couldn’t help me because a different location picked up the vehicle from the same FBO that they delivered to. I picked up and dropped off the vehicle at the same location (FBO). I contacted the Hertz location that picked up the vehicle, and they couldn’t help me either, and said that I needed to contact Hertz Customer Service….Well Hertz customer service doesn’t answer their phone, and I spent about 1.5 hours on hold after calling several times. They want you to use their AI to resolve your issue but AI cannot issue refund or credit, so I ended up emailing customer service and still haven’t gotten any resolution. Such an inconvenience. Hertz should do better with their customer service department.