No staff at desk. Couldn’t pick up rental!
I rented an SUV from the 39900 Balentine Dr, Newark CA location (inside the Doubletree hotel). I arrived when the location opened at 8AM and waited for an hour without any staff ever appearing at the customer service desk. It wasn’t until a Doubletree staff member called one of the employees to find out that the employee called in sick. There was no coverage. Finally, someone from a nearby branch called me and asked that I go there to pick up our car. This was highly unprofessional and derailed my travel and plans. We weren’t even offered any compensation for the inconvenience.








