Hertz - Milwaukee - N Vel R Phillips Avenue Avaliações 

My car was not fully checked before I received it. Clearly someone had smoked in it and had sprayed to cover it up. I had to let the attendants know that the car had smoked in it as I was concerned I would be charged for it when I dropped it off. They did not have another car in the same room category that I needed, so I had to keep the car

Customer Service was so poor and rude and didn’t communicate anything with me about returning my vehicle after hours and still over charged me the days I kept it and didnt bother to help solve my situation.

Jo at the help desk was friendly, accommodating, extremely helpful, and seamlessly aided me through some issues. The manager was also great to work with and helpful through the process.

I had an awesome experience at Hertz rental agency downtown Milwaukee location. Normally, I walk in and the staff completes the necessary paperwork on the computer and about 10-15 min. later I'm handed the keys to the car and proceed out to the garage where the car is located. This particular time, I walk in the entrance, hand over my driver's license and Sierra hands me my license back with the key and the rental printout in what seemed like 1 minute 30 seconds. I was in shock, stood there for a minute with my jaw open and wasn't sure what to do next. I told Sierra she really impressed me; I was not used to that efficient customer service. Kind of felt like the cartoon road runner ran past me and I'm spinning in his dust. Phew!! - she blew my socks off. Just about close to the service you get at the airport where you talk to no one, just look for the vehicle with your name on it and hop in and drive away. This is why I keep returning to the N. Vel R Phillips Ave location.
The car was really clean and a perfect selection for me, a hybrid vehicle - so I saved on gasoline as well. Sierra really topped my rental experience; I'm blown away she took the time and trouble to make this rental period a delightful experience for me.
Great customer service Sierra Lawrence !!!!!

The representative at the Hertz counter was so great. She was able to give me the vehicle that I wanted and it was in great condition. She was so friendly upon the return. It was a great experience. This is a great station!!!!

Did not apply my AAA discount, which is on my account.

ended up having to pay twice because the associate could not find my prepaid reservation, and of course I had about an additional $200 in fees I had no idea I would have to pay. will never use Hertz again