Easy pick up, great customer service, but these employees should have information about open gas stations on the return. Hertz was wonderful at accommodating after the fact, but my wife and I drove ar... Ver mais
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Veja o que dizem as avaliações
Our car wasn’t ready when we arrived. Agents said it would be about an hour until they had a car, however, within 15 minutes they found one. That has only happened to me a handful of times since rent... Ver mais
Great customer service, vehicle was great and exactly what we needed. The staff member was extremely helpful and polite
The check in process was smooth. The car we got was not in the best condition. I had picked an economy car but since it was Hertz, I expected the car to be in tip top shape. When we reached the airpo... Ver mais
Detalhes da empresa
Escrito pela empresa
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Informações de contato
727 Fly Don't Dr, 49686, Traverse City, Michigan, Estados Unidos
- (231) 946-7051
Your Car Rental Deals, News & Offers
4,3
Excelente
12 avaliações
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Easy pick up
Easy pick up, great customer service, but these employees should have information about open gas stations on the return. Hertz was wonderful at accommodating after the fact, but my wife and I drove around for 20 min looking for a gas station near the airport, two were closed for construction and 3 were just not open at 6am. This is invaluable information for the customer
7 de setembro de 2026
I don't recall his name
I don't recall his name, the Hertz rep at the rental counter at Traverse City airport at ~15:00 on Sunday 30 September, who acknowledged my President's level and was able to accommodate my request for a vehicle with a hatchback (which facilitates my business use of the vehicle) even though I'm required to rent at the lowest level of vehicle (class C or D) - the Gold Board system Hertz uses has been very advantageous for me, and though that site didn't have one, the rep treated me equivalently - glad to have had that hatchback vehicle for this work trip.
4 de setembro de 2026
Hertz delivered exactly as promised
Hertz delivered exactly as promised. Matt wa a great help.
31 de agosto de 2026
Great customer service
Great customer service, vehicle was great and exactly what we needed. The staff member was extremely helpful and polite
28 de agosto de 2026
Our car wasn’t ready when we arrived
Our car wasn’t ready when we arrived. Agents said it would be about an hour until they had a car, however, within 15 minutes they found one.
That has only happened to me a handful of times since renting from Hertz these past many years.
25 de agosto de 2026
Easy check in
The check in process was smooth. The car we got was not in the best condition. I had picked an economy car but since it was Hertz, I expected the car to be in tip top shape. When we reached the airport to drop off the car early in the morning, the counter was closed. However we just filled a form and dropped off the key in the dropbox. It was an easy process.
5 de julho de 2026
We very smooth in and out
1 de julho de 2026
Great location, friendly and helpful staff!!!
The staff are very friendly and helpful. The location is great, you just walk straight outside from baggage claim to parking lot where cars are located. The Hertz desk is right at baggage claim. They don’t have Gold service but there wasn’t a wait at the desk for either our arrival or drop off.
27 de junho de 2026
Easy pickup and dropoff
16 de junho de 2026
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