H&B Avaliações 74

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have this gold watch with the pearl dial for over a year now, and it still looks like new! I wear it every day, to the office, on holidays and it still looks amazing. No scratches, nothing.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Die schöne Uhr ist sehr schnell bei uns angekommen, sehr gut verpackt, sogar mit Werkzeug für die Verkürzung des Armbandes, alles hat funktioniert. Vielen Dank! Bitte senden Sie mir noch eine Rech... Ver mais

Avaliado com 1 de um total de 5 estrelas

Si cela avait été possible j’aurais mis 0… Arnaque certaine puisque personne ne répond plus à la seule adresse mail qui sert de contact. Prélèvement effectué rapidement, envoie apparemment égalemen... Ver mais

Avaliado com 5 de um total de 5 estrelas

Watch is gorgeous! looks so cute with the matching bracelet. Hexter and Baines offer a one year guarantee if you leave them a review on their own website. was concerned about the delivery using... Ver mais


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

74 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

After one year it still looks like new

I have this gold watch with the pearl dial for over a year now, and it still looks like new! I wear it every day, to the office, on holidays and it still looks amazing. No scratches, nothing.

I also still get so many compliments!

My partner wears a much more expensive watch, and his has more scratches than mine…

So I would definitely recommend buying one!

26 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Overcharged me by over £100 for the…

Overcharged me by over £100 for the watch and only when i went back onto see the product as it looked “little cheap” that i noticed…how can you overcharge by £100?? The watch looks cheap and not as elegant as the pictures. Definitely nicer watches out there. Still waiting for a response as to whether i will get my £100 difference

14 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gala Gold & Silver Damenuhr

Die schöne Uhr ist sehr schnell bei uns angekommen, sehr gut verpackt, sogar mit Werkzeug für die Verkürzung des Armbandes, alles hat funktioniert.
Vielen Dank!
Bitte senden Sie mir noch eine Rechnung und Bestätigung für die Garantieverlängerung zu.

Bestellnummer 269463915

3 de janeiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The watch was fine but one year later…

The watch was fine but one year later it already shows black spot on the strap and I didn’t even wear it that much and was v careful .it clearly does not have a great quality to last years if that’s what you are looking for .

Edit: it was a gift from my husband , the order number is 251778017

24 de setembro de 2025
Avaliação não solicitada
logotipo da H&B

Resposta da H&B

Hello!

Thank you for reaching out!

Our products use the highest available grade of IP coating. They do not tarnish under normal use. Under normal use, the coating lasts a very long time, +10 years. We also offer a 2-year warranty for any issues. If there are black spots, it is most likely polish cream that has not been removed properly and is stuck between the watch links. When gently washed away with a damp cloth, the issue should be resolved.

We have not received any customer service request from you. Please reach out to our customer service so they can help you out.

Kind regards.

Avaliado com 5 de um total de 5 estrelas

Birthday gift

I gifted something to my daughter and was deeply touched by the care put into its presentation. Every detail reflects the refinement and elegance of the brand: the bag, delicately placed under the tissue paper, and the additional little gift made this moment even more precious and unforgettable. An experience full of thoughtfulness and beauty that I wholeheartedly recommend.

15 de agosto de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I first ordered the wrong watch, the return was super easy!

I first ordered the wrong watch. I felt like that watch didnt look like the pictures and had a cheap look to it. The return was super easy, and the money was back in our account in good time. Because I had ordered the wrong watch the first time I gave it another chance. The delivery both times was super quick! I love this watch so much, and would recomend! Wish I could post a photo in the review, it is stunning!

18 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Even 1 star too many!!


When opening the package I noticed that 1 watch was missing! But I don't know how or what, watch fell out of my package and I didn't see this!

I contacted customer service in the meantime, they responded very quickly with proof that everything was nice, which I thought was super strange. If you would like to receive 1 watch, I investigated myself and saw that the watch was in my car!

I would like to return everything I received!

They indicate that I am committing fraud? And that door word given to UPS? What does UPS have to do with this? I never said the package is damaged? Or has it been stolen?

I have apologized a few times because this is not the intention! But they're closing the business?😂

I don't understand why people order from you.

You are unprofessional and understanding!

Zelfs 1 ster te veel!!
Bij het openen van pakket zag ik dat er 1 horloge ontbrak! Maar ik weet niet hoe of wat, horloge viel uit me pakket en zag dit niet!

Ik heb ondertussen contact opgenoemen met de klantenservice, hun reagerde super snel met de bewijze dat alles netje was geleveerd, ik vond super raar. Want had 1 horloge ontvangen, daardoor ben ik zelf gaan onderzoeken en zag dat de horloge in me auto zat !

Ik wilde graag alles retouren van wat ik heb ontvangen!

Ze geven aan dat ik een fraude pleeg? En dat dit door word gegeven aan UPS? Wat heeft ups hier mee te maken? Ik heb nooit gezegd dat het pakket beschadigd is ? Of is gestolen?

Ik heb paar keer mijn excusses aangeboden omdat dit echy niet de bedoeling is! Maar ze sluiten de zaak?😂

Ik snap niet waroom mensen bij jullie bestellen.

Jullie zijn onprofessioneel en onbegripvol!

15 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wunderschöne Uhr

Ich habe eine Uhr aus der Cronvas Serie gekauft und bin sehr begeistert davon. Das Design ist wirklich toll und sie hat einen sehr schönen Goldton. Trägt sich sehr angenehm.
Außerdem war ich überrascht und erfreut, daß zur Uhr ein komplettes Set zur Kürzung des Uhrenbandes mitgeliefert wurde. Top!
Auf jeden Fall eine Weiterempfehlung von mir.

14 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ich bin sehr begeistert von meinem Kauf

Ich bin sehr begeistert von meinem Kauf – einer Uhr und einem Armband von HEXTER & BAINES.
Ich gebe die höchste Bewertung von 5 für das Produkt und die Qualität.
Ästhetisch, elegant – das ist ein unglaubliches Tandem.
Ich habe die Uhr innerhalb von 3 Tagen erhalten, was unglaublich war, da ich sie vor dem Urlaub für mich selbst bestellt hatte und sie rechtzeitig ankam, also ein besonderes Dankeschön für die schnelle Lieferung.
Vielen Dank, dass Sie mich glücklich gemacht haben und ich Sie aufrichtig weiterempfehle.

4 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Everything was very nicely packaged

Everything was very nicely packaged, there were attributes to make the watch strap smaller. The watch looks beautiful and chic, good quality. Next time I will order there again

5 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never buy again

I have placed and order on 21Dec and I received a confirmation that parcel is being shipped on 22Dec. Today is 7Jan and the order has not been received yet. I sent an email to ask the company where is my purchase and I didn`t get any reply. I really hope this company is real and I don`t have to say that I lost my money... But I would never buy again from such companies there you should take a risk on yourself. It is a good lesson.

7 de janeiro de 2025
Avaliação não solicitada
logotipo da H&B

Resposta da H&B

Hello! Thank you for reaching out! Your package is currently in Kaunas, Lithuania, and will most likely reach you today. We have sent you multiple e-mails trying to get in touch with you to update you regarding the shipping but we have yet to receive a response. Can you please check your e-mail so we can get in contact? You can also contact us via Instagram. Thanks in advance!

Avaliado com 5 de um total de 5 estrelas

Amazing product & service!

Amazing, sophisticated classic watch with a very beautiful dial that shimmers with a shade of blue pearl. This was a pleasant surprise for me, as it wasn’t clear from the product photos on the website. It’s also convenient to make size adjustments, and additionally, it was packed very presentably & fashionable.
Also, Hexter & Baines offer a one year guarantee if you leave them a review on their own website.
Would recommend definitely!
Delivery via DHL was so smooth to Poland, zero issues. I got it within 5 business days max.

1 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent support!

Beautiful packaging!
DHL lost my package. I texted the support from H&B. Within two business days a new package arrived at my place via express delivery! Awesome! 👏🏽

19 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

You do not even get a tool to adjust…

You do not even get a tool to adjust the watch. Do not buy from here.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da H&B

Resposta da H&B

Hello!

Thank you for your message.

We include link strap tools with all link strap watches because these watches require special tools to adjust their size, as mentioned on their respective product pages.

However, you ordered a mesh strap watch, which does not require any special tools for size adjustment. Mesh strap watches can be easily adjusted at home without additional special tools. For this reason, tools are not included with mesh strap watches. It is not stated anywhere on our website or product pages that tools are provided with mesh strap orders.

If you need any guidance on adjusting your mesh strap watch, feel free to reach out!

Kind regards,

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