I regularly purchase from auction houses and have never experienced the insane hidden charges, of course stated in T and C’s. I placed a bid and was informed that the item had not reached its rese... Ver mais
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Veja o que dizem as avaliações
Bought a VW Touran Vat was added to vehicle price even though it was not a VAT qualifying car No service history as described Turned out to be an insurance write off (not Mentioned) No com... Ver mais
A empresa respondeu
This company is a hell not an auction. Avoid at any cost. They will rip you off by them Hiding fees plus you will never get what you expect. Van was meant to be a runner. Drive 3 hours to pick it up... Ver mais
Very helpfull staff made my transaction from bidding to paying and collecting a breeze A+ in my book i think the bad reviews are nosence they dont even give there names. They are on a respected biddin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Formal Legal Notice – Page Invalid and Without Relevance This page is invalid, unauthorised, and has no relevance whatsoever to any company mentioned, referenced, implied, or associated with it. It must not be relied upon for any purpose. The business or businesses to which this page purports to relate operate exclusively on a business-to-business (B2B) basis and do not engage in consumer trading, consumer contracts, or consumer services of any nature. Trustpilot is a consumer review platform, and accordingly this page is wholly inapplicable to such businesses. All legitimate clients of the relevant business(es) are bound by contractual terms that expressly prohibit the publication of any public review, rating, comment, or statement, whether positive, negative, or neutral, on any public platform. As a result, no authorised or compliant client is permitted to leave a review under any circumstances. Accordingly: Any review appearing on this page is unauthorised, misclassified, and invalid; Reviews do not arise from legitimate consumer transactions; Reviews do not represent genuine or lawful customer feedback; and The presence of reviews creates a false and misleading narrative where no consumer relationship exists. For the avoidance of doubt, all reviews on this page, whether favourable or unfavourable, are fake in the sense that they are not authorised, not contractually permitted, and not relevant, and they bear no connection to any lawful or compliant transaction. This page exists solely as a consequence of third-party platform mechanics and does not reflect the trading model, contractual framework, or client relationships of any company mentioned or implied. Its continued existence risks misleading third parties and must not be used for assessment, comparison, due-diligence, or decision-making purposes. Any genuine matter must be raised privately and contractually in accordance with agreed terms and not through public commentary. All rights expressly reserved.
Informações de contato
london, Reino Unido
- www.hfinternationalltd.com
1,6
Muito Ruim
40 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unbelievable charges
Unbelievable charges. I bid £400 odd for a synthetic diamond and ended up paying over £900.
Also poor and confusing communication. I didn’t receive a notification that I had won the lot. I was then contacted with the information that two invoices were outstanding. I understood the second invoice was for a second lot. Turns out it was just fees and charges.
Having seen the updated reply to this review, I must say that I'm not sure it is legal for you to ban your customers from giving you genuine reviews based on their experiences (and what does that say about you anyway?). I also note that your original reply did not mention this; I wonder if that is because the condition, legal or not, is newly introduced?
8 de julho de 2025
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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All rights expressly reserved.
AVOID H&F International
Purchase Vehicle Not VAT and Premium then they charged me VAT and Premium after that refused to give me pickup time and day as it is strickly by appointment then charged me storage fees. Have recorded all conversation and emails to prove wrong doing, unprofessional behaviour & misconduct. I have seen them bidding on their own Listings. AVOID
TO be Very frank
They don't derserve even single star.
going to complain to financial conduct authority and I advise all to do so
11 de abril de 2025
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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Thanks Cory
Thanks you for free delivery Cory very happy with my sprinter
26 de abril de 2025
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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The auctioneers were awful overall
The auctioneers were awful overall, rude in all communications and unreasonably high charges. Took over a month to finally receive my purchase. How it was dealt with by The Saleroom was also poor. Things were logged but as tho overseeing company you would expect some help and advice. Really awful overall experience
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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All rights expressly reserved.
Great company to buy from
I won a Ford Ranger a few days ago and everything has gone really smoothly. I wanted to write this review as some of the other ones I've seen look totally fake. I'm glad I did my own research rather than taking the words of keyboard warriors.
I'm really happy about the process, the terms, and the team as a whole.
3 de abril de 2025
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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Do not buy from this company
Do not buy from this company. Fraudsters. Liers, totally unprofessional .
They do not even deserve a1 star .
31 de março de 2025
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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This Company is Fraud
This Company is Fraud
Auction you bid for items but the reboot from there system bids with you and make the item expensive ones the timing is done .
The item comes up with the value where you left again and start bidding again
It's a joke 🤣
25 de março de 2025
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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All rights expressly reserved.
Friendly staff
Friendly staff - Easy process / from bidding to buying/ to all those who do not decide to read just account for your bid with the buyers premium it is indeed simple. as for bidspotter very easy platform to use highly recommend lots of auction houses like HF would highly recommend
20 de dezembro de 2024
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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All rights expressly reserved.
Very helpfull staff made my transaction…
Very helpfull staff made my transaction from bidding to paying and collecting a breeze A+ in my book i think the bad reviews are nosence they dont even give there names. They are on a respected bidding platform and rightfully keep up to there standards. Will be bidding again this week and in the future Thank you for all your help and thank you for my lots to all the team at H&F
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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All rights expressly reserved.
Most dishonest & rude auction house…
Most dishonest & rude auction house ever.
Bid on & won a vehicle that was listed as a runner.
Was supposed to be delivered to my address, instead they dropped it 200m down the road.
Driver said it had a flat battery so would need jumping.
I said he needed to load it back up & deliver it where he was supposed to so that it would be off road.
He basically told me to do one, took a video of me as apparent proof that I had accepted the vehicle & then disappeared down the road.
Vehicle not starting had nothing to do with flat battery it was more to do with the fact that looks as though vehicle is an insurance write off (ref U). Someone has tried to steel, wedged a screwdriver in the gear change dial & thus knackered it so that it won't go into park & this wont start.
They have ignored all my emails over the last week & have now only just emailed a load of bull because I gave them a 3 day notice of intending to proceed with legal action.
It is very clearly not as described.
Oh, and no V5 doc. It's in the glove box he says. Why did delivery guy give me a "application for a vehicle reg cert" then.
All lies & fraud.
Legal action commencing tomorrow.
I will update this review as we move forward.
Do not use this company.
Update - legal action commenced & awaiting court date.
Further to H & F smoke & mirrors response, the car was not viewable as it was not at their premises. The auction stated that v5 was present.
Also it was stated that the car was " a runner" and had been driven to their depot. The mileage at drop off was the same as it was 3 months earlier.
H & F reply is just more fancy lies, that will all come out in court. I invite them to start proceedings against me for slander.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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Decieving and lying to customers about…
Decieving and lying to customers about the vehicles on auction then hiding behind terms and conditions. I'm still waiting for a log book although they declared they had it. They had also failed to declare 3 bald tyres although the vehicle had a full MOT 2000 miles previous, I would not buy a tube of smarties of this lot and suggest you try a different auction if you need a vehicle.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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The publication and continued display of both positive and negative reviews on this page is formally disputed. All rights are expressly reserved, including the right to challenge the accuracy, relevance, classification, and permissibility of this content and to pursue any available remedies in respect of misuse, misrepresentation, or reputational harm.
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All rights expressly reserved.
Hidden costs - beware…
I have been purchasing from auction houses for some time now and have always been very aware of the costs involved until having to deal with this company who not only charge high buyers premiums but also have the cheek to ask you to pay them £345 for someone to collect the goods - an admin fee. If you buy from an auction house you at least expect them to have possession of the goods. I shall never buy from them again. It has left a sour taste in my mouth.
25 de outubro de 2024
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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Create a false and misleading impression where no relevant consumer relationship exists.
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The publication and continued display of both positive and negative reviews on this page is formally disputed. All rights are expressly reserved, including the right to challenge the accuracy, relevance, classification, and permissibility of this content and to pursue any available remedies in respect of misuse, misrepresentation, or reputational harm.
Nothing on this page constitutes an admission of any kind, nor does it waive any contractual, statutory, or common-law rights.
All rights expressly reserved.
Hidden costs
Hidden costs
This company is very good at adding charges in T&C's instead of saying in the descriptions and actual extra charges section.
As someone who has bought from auctions many times, this feels slightly exploitive. I made a very big mistake in buying from this auction, so trying to warn everyone else. Please read every single bit of information before buying. Every single piece, so you don't end up like me.
9 de outubro de 2024
Avaliação não solicitada
Resposta da F H AUCTONS
FORMAL LEGAL NOTICE – INVALID AND FALSE REVIEWS
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The publication and continued display of both positive and negative reviews on this page is formally disputed. All rights are expressly reserved, including the right to challenge the accuracy, relevance, classification, and permissibility of this content and to pursue any available remedies in respect of misuse, misrepresentation, or reputational harm.
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All rights expressly reserved.
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