HG Walter Avaliações 2.039

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was very pleased with my first order from HGWalter. It arrived at date / time expected. It was boxed with lining and ice packs. Ice packs were still frozen. The meat was beautifully packaged.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My first order arrived well packed and fresh. I was particularly taken by their wide range of products including an excellent choice of veal items (including kidneys) and sweetbreads which are hard to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been buying meat from HG Walter for over a decade and when we moved out of London 4 years ago I thought we would miss my favourite shop, but thankfully they provide a fantastic nationwide deliv... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

⭐️⭐️⭐️⭐️⭐️ Absolutely superb quality meat and outstanding service! HG Walter never disappoints — everything is so fresh, beautifully prepared, and full of flavour. The staff are knowledgeable, friend... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Açougue
  2. Empório Gourmet

Escrito pela empresa

HG Walter is an independent family-run butcher based in London where traditional expert butchery, quality and consistency remain at the heart of our business. Order online for nationwide delivery or collect from our shop in Barons Court, London.

Covid-19 Update

Escrito pela empresa

Due to the current situation, we are experiencing higher volumes of orders. Please bear with us during this time.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Professional through and through

Arrived up in Yorkshire very well packed and presented. Lambs sweetbreads hard to find so I am delighted.

18 de fevereiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you so much for your lovely review. We’re delighted to hear everything arrived safely in Yorkshire and that you were pleased with the packing and presentation. And even more so that you were able to get hold of lambs’ sweetbreads - they can indeed be hard to find.
We hope you enjoyed cooking them and we look forward to serving you again soon.

Avaliado com 3 de um total de 5 estrelas

Decent, but could be better

The sweetbreads tasted fine, but they were not trimmed at all; they all had fat and sinew still attached. Which is not how they are presented on the website.

9 de fevereiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you for your feedback John. We’re very pleased to hear that you enjoyed the flavour of the sweetbreads, but we’re sorry to learn they weren’t trimmed as you expected. They should be prepared in line with how they’re described and presented on our website. If you would be happy to, please get in touch with us at hello@hgwalter.com so we can look into this further and put things right.
Thank you,
The HG Walter Team

Avaliado com 1 de um total de 5 estrelas

It was a terrible piece of rolled…

It was a terrible piece of rolled beef; we thought ok on first appearance, as marbling present, but it was only surface deep - it had no moisture even though cooked pink rare.. and the fat was disgustingly gamey. That’s 2 out of four pieces of beef now that have been terrible.Give up!

14 de fevereiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you for your feedback, Charise. We’re very sorry to read how disappointed you were with your rolled ribeye. From your description, it clearly wasn’t the experience you should expect from us, particularly in terms of flavour and moisture. I’ve been in touch with you directly to apologise and to discuss this further, as we take feedback like this extremely seriously - especially when it concerns the quality of our beef. Your comments have also been shared with our butchery and sourcing teams so they can review this carefully.

Avaliado com 5 de um total de 5 estrelas

You must try the Beef Wellington

You must try the Beef Wellington. One of the best Wellingtons I’ve had and I can’t wait to order another one. The 2 portion is very generous and can definitely serve 3/4 with sides.

14 de fevereiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you so much for the wonderful review. We’re thrilled you loved the Beef Wellington - it’s a real labour of love in our kitchen and a firm favourite. We hope to welcome you back again soon.

Avaliado com 3 de um total de 5 estrelas

Disappointed by the product for the overall cost.

Ordering process and delivery was First Class. However, the steaks and the beef stock both lacked the intensity of flavour I was hoping for. I’ll try elsewhere next time.

9 de fevereiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you for taking the time to share your feedback Peter. We’re pleased to hear the ordering process and delivery were first class, but we’re very sorry that the steaks and beef stock didn’t deliver the depth of flavour you were expecting.

Quality and flavour are at the heart of what we do, so we take comments like this seriously. We’d really value the opportunity to look into this further - please do get in touch with us at hello@hgwalter.com so we can discuss your experience in more detail.

Avaliado com 5 de um total de 5 estrelas

What a fabulous piece of meat

What a fabulous piece of meat! I ordered a 3 bone dry aged rib of beef and I have got to say it was incredibly tender and flavourful. I also ordered the chimichurri sauce to go along with the beef. Absolutely delicious. All my dinner guests were very impressed too. I highly recommend you guys!

7 de fevereiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you so much for such a fantastic review Julie. We’re delighted to hear the rib of beef delivered on tenderness and flavour - it’s a real centrepiece cut and a firm favourite here at HG!

Great choice pairing it with the chimichurri as well. Even better to know it impressed your guests! We really appreciate the recommendation and hope to help with your next feast soon.

Avaliado com 5 de um total de 5 estrelas

Ossa bucco

Haven't yet cooked the ossa bucco but they look superb and when I have arranged some guests ,I look forward to serving them this dish

9 de fevereiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you for the lovely review John. We’re so pleased to hear the osso buco looks the part - it’s a fantastic cut for cooking slowly and sharing with guests. We hope it cooks beautifully for you. Do let us know how it turns out - we’d love to hear!

Avaliado com 5 de um total de 5 estrelas

Great quality and delivery service

27 de janeiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you so much for your 5 star review. We’re really pleased you were happy with both the quality and the delivery service. We hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Wonderful Shop

Wonderful shop with quality meat. Ordered veal osso buco and purchased veal liver as well.

24 de janeiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you for your kind words Luigi. We’re delighted you enjoyed the veal osso buco and liver - great choices. We really appreciate you taking the time to leave a review and hope to welcome you back again soon.

Avaliado com 5 de um total de 5 estrelas

Brilliant

Brilliant, did exactly what they said, good packing, delicious

27 de janeiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thanks so much for your review Kerry. We’re really pleased everything arrived exactly as expected, well packed and delicious. Thanks for choosing us - we hope to serve you again soon.

Avaliado com 5 de um total de 5 estrelas

A great range of top rate meat

My first order arrived well packed and fresh. I was particularly taken by their wide range of products including an excellent choice of veal items (including kidneys) and sweetbreads which are hard to find. The beef sirloin joint, simply roast was meltingly tender and full of flavour. I'll be back.

25 de janeiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you for such a lovely review. We’re delighted to hear your first order arrived in great condition and that you enjoyed exploring the range – especially the veal and sweetbreads, which we know can be hard to come by. It’s great to hear you enjoyed the sirloin too. We really appreciate you taking the time to share your experience and look forward to welcoming you back soon.

Avaliado com 5 de um total de 5 estrelas

Started with veal bones…..

I found these guys searching online for veal bones…. the veal bones made a great jus at a very reasonable price. The best bit however was discovering the rest of the catalogue, full of meat the quality of which I have struggled to source locally. Perfect packaging and delivery, they are certainly ‘on repeat’ - thanks

22 de janeiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you so much for taking the time to leave such a thoughtful review. We’re so glad the veal bones delivered the goods – a proper jus always starts with quality bones. Even better to hear you’ve enjoyed discovering the rest of the range too. Thank you again and we hope to serve you again soon.

Avaliado com 2 de um total de 5 estrelas

Haggis fine no issues

Haggis fine no issues
1kg topside in my opinion the quantity of heavy layers of fat was disproportionate the the whole joint

23 de janeiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you for taking the time to leave a review. We’re glad to hear the haggis was enjoyed, but we’re sorry to hear you were disappointed with the topside.

We’d really appreciate the chance to look into this properly and make things right. Please do reach out to us directly at hello@hgwalter.com with a few more details about your order, and a member of the team will be happy to help.

Avaliado com 2 de um total de 5 estrelas

Missing chickenl

I have just received your parcel, which is missing the £25 chicken which was ordered. There are no details in the package, no explanation re the deficit. I would be please if you would refund me the money.

15 de janeiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Hi Pamela, thank you for taking the time to speak with us on the phone.

We’ve carefully reviewed your order together and can confirm that the £25 chicken was not part of the original order and was therefore not charged or dispatched. I’m glad we were able to clarify this directly and resolve any confusion.

Thank you for your understanding and if you ever have any questions about an order, our team is always happy to help.

Avaliado com 5 de um total de 5 estrelas

First order… not disappointed!

I have ordered for the first time sirloin steaks, pig cheeks and ribs. Had the steaks last night… totally delicious, perfect taste and size! Will definitely order again!

14 de janeiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you so much for leaving such a glowing review. We’re delighted to hear you enjoyed the sirloin steaks and we're sure you'll love the pig cheeks and ribs just as much.Thanks again for ordering with us, and we look forward to serving you again soon.

Avaliado com 5 de um total de 5 estrelas

Really tasty beef

Really tasty beef - I bought a 5.6kg rib of beef for Christmas. I've used other online butchers in the past, but thought I'd give HG Walter a try this year, and I'm glad I did, the quality was excellent, I was very happy and actually have their website open in a different tab to make a new order!

19 de novembro de 2025
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Resposta de HG Walter

Thank you so much for leaving a 5-star review! We’re delighted to hear the rib of beef was such a success at Christmas and that the quality stood out. It means a lot that you chose to try us and even more that you’re already planning your next order. Thanks again for your support and we look forward to serving you again very soon.

Avaliado com 5 de um total de 5 estrelas

WOW!

WOW!! Great selection of produce, including beef, veal and chicken bones - which I want for stock. Placed my order and it was delivered the next morning. Each parcel was wrapped beautifully with care. Just spectacular. Great prices and I have finally found the butcher I am happy with and will order from. Thrilled. Delicious !!

6 de janeiro de 2026
Avaliação não solicitada
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Resposta de HG Walter

Thank you so much for taking the time to leave such a lovely review. We’re delighted you enjoyed the range, especially the bones for stock and that your order arrived quickly and beautifully packed. Knowing you’ve found an online butcher you’re happy to order from really means a lot to us. Thanks for your kind words and we look forward to delivering to you again soon.

Avaliado com 2 de um total de 5 estrelas

Complaint dealt with

Ordered a half gammon joint for Christmas . The cut was entirely unsuitable for roasting being a triangular shape and impossible to cook evenly. HG Walter responded promptly when brought to their attention and dealt with my complaint appropriately.

27 de novembro de 2025
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Resposta de HG Walter

Thank you for taking the time to share your feedback, and we’re sorry to hear the gammon joint wasn’t as you’d expected. That’s certainly not the experience we want our customers to have, especially at Christmas. We’d really appreciate the opportunity to understand this better - if you’re happy to get in touch with us at hello@hgwalter.com, we can look into what you received and discuss this further. Thank you again for letting us know.

Avaliado com 4 de um total de 5 estrelas

Delivery was quick and perfectly…

Delivery was quick and perfectly packaged. Tastewise the meat was good if not knockout and reasonable value for money. Will try somewhere else next time just to compare.

27 de novembro de 2025
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Resposta de HG Walter

Thank you for taking the time to share your feedback. We’re pleased to hear the delivery was quick, the packaging spot on, and that you felt the meat offered good value. We’d really appreciate hearing if there was anything in particular that held it back from a 5-star experience for you, as we’re always keen to learn and improve. Thank you again for giving us a try.

Avaliado com 5 de um total de 5 estrelas

Quality meat and service

28 de novembro de 2025
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Resposta de HG Walter

Thank you for leaving us 5 stars! We’re delighted to hear you were pleased with the quality of the meat and the service. We really appreciate you taking the time to leave a review.

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