Highland Explorer Tours Avaliações 5

O TrustScore é 3.5 de um total de 5

3,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

3,5

Bom

O TrustScore é 3.5 de um total de 5

5 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

This is the tour company I went with…

This is the tour company I went with ,not highland experience tours which my review was placed under
I had the privilege of doing 3 separate
Tours with this company
1st day was The Kelpies, Loch Lomond and Stirling castle
2nd day The Scottish highlands and Jacobite steam train tour
3rd The Outlander location tour
All three were amazing informative and fun
The tour guides 1Louise ,2Rich and day 3 Dave were all extremely professional knowledgeable and very helpful They made the day fun
Dave added in an extra brief 10min visit to The Abby ,In my opinion well worth the stop as The Bruce is a major part of Scotland history
I would highly recommend this company
My tour days were 23rd, 24th and 25th of June 2025

23 de junho de 2025
Avaliação não solicitada
logotipo da Highland Explorer Tours

Resposta da Highland Explorer Tours

Dear Patricia,
Thank you so much for taking the time to write such a glowing review of your experience with Highland Explorer tours. We are delighted to read that you had such a great time on your tours with Louise, Rich, and Dave, and will be sure to pass on your kind feedback.
We hope to welcome you back on tour with us in the future!
Best wishes,
Ayla
Sales and Reservations Manager

Avaliado com 1 de um total de 5 estrelas

Nothing to do with Harry Potter

Do not book this trip, we were taken in by the Jacobite Stream Train calling itself the Hogwarts Express.

The journey from Mallaig station is a waste of time, money and effort.

We excitedly travelled five hours with a few toilet and gift shop breaks in between, to board a grubby worn out train and carriage.

Other than a few refreshments on a trolley there was not a smidgen of the beautiful vintage upholstery, lanterns, brass or mahogany wood depicted in JK Rowling’s books and movies.

Nothing was remotely enchanting about this train, notably advertised by many tour operators as the “Hogwarts Express” the experience did not demonstrate that. The trolley attendances and staff did not dress in character or role play scenes from the era.

Our coach driver Graeme was a great source of information, telling tales of Scotland, some jokes in between and the history of the Highlands.

But the train was a huge disappointment, no commentary to set the scene or announcements when we were about to approach the viaduct bridge or other places of interest.

To name this the Hogwarts Express is extremely misleading. We were treated as passengers on an ordinary train journey.

I can honestly say, there was nothing memorable about this experience. The train horn was never sounded, nor were we issued a “Hogwarts Express” ticket.

However the station shop was full of HP merchandise and memorabilia ready to sell to disappointed children.

This trip is simple not worth the money.

Our train from London into Edinburgh had more panache.

4 de junho de 2025
Avaliação não solicitada
logotipo da Highland Explorer Tours

Resposta da Highland Explorer Tours

Hello Diane,
Thank you for taking the time to leave your feedback on our 1-day Jacobite Steam Train and Scottish Highlands tour. I am disappointed to read that you did not particularly enjoy the train element of the tour - the journey is taken on the Jacobite Steam Train, crossing the Glenfinnan Viaduct - the famous trip that they take to Hogwarts in the Harry Potter series.
However, I am delighted to read that you had a great experience on our guided coach tour element of the day and that you found Graeme to be friendly and entertaining.
We hope to welcome you back on a different tour with us in the future.
Best wishes,
Ayla
Sales and Reservations Manager

Avaliado com 5 de um total de 5 estrelas

The Tour Guide Emily was excellent. 10 STARS.

The Tour Guide Emily was excellent. We visited a lot of places, not too long, which suited me just fine. I will be signing up for another trip with Emily. This time Moray, which sounds exciting. Well done Emily, and the background Scottish music just captured everything about the Highlands and the wildlife. Look forward to seeing you again Emily. Enjoyed your company. 10 STARS.

9 de maio de 2025
Avaliação não solicitada
logotipo da Highland Explorer Tours

Resposta da Highland Explorer Tours

Hey DJC,
Thanks so much for the wonderful feedback on your tour with Emily - sure sounds like she made a great first impression!
I am so happy to read that you had such a memorable experience touring the Highlands with Emily, and will be sure to pass on your incredible feedback.
We hope to welcome you back on tour with us again in the future.
All the best,
Ayla
Sales and Reservations Manager

Avaliado com 5 de um total de 5 estrelas

Sonia + Moray Coast = perfect fit

Sonia exceeded my expectations for the Moray Coast tour. She interacted with the guests and went above and beyond in ensuring we had an amazing experience. **Sonia, the elusive unicorn in tartan evaded me. I searched every shop I passed by. The unicorn is a rare creature, but a warrior unicorn more so.**

4 de maio de 2024
Avaliação não solicitada
logotipo da Highland Explorer Tours

Resposta da Highland Explorer Tours

Hi there Christina,
Thanks so much for taking the time to leave such a lovely review of your tour experience with Sonia. We are delighted to read that she made the trip so memorable and that you enjoyed learning all about the history and folklore of the Highlands and the Moray Coast.
I will be sure to pass on your kind feedback.
We hope to welcome you on another tour with us again soon.
Best wishes,
Ayla
Sales and Reservations Manager

Avaliado com 1 de um total de 5 estrelas

Réservation annulée le jour du départ

J'ai effectué ma réservation Highland Lochness sur le website. J'ai reçu mon voucher par email confirmant ma réservation. Le matin de l'excursion, j'apprends au checkin que je ne suis pas enregistré suite à un bug dans la réception du paiement. Aucune place disponible, mon dernier jour à Edimbourg, seule alternative : trouver une place chez un autre opérateur (en 40min): rien en français, pas de repas, pas de cash pour payer les suppléments. Aucun geste commercial.

4 de março de 2024
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais