I love hmv so much. I go there most days and staff are so kind and make casual conversations and greet customers. If you need anything and ask they do everything they can to help you weather its seein... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnits 53 / 54, Castle Quay, OX16 5UP Banbury, GB
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Veja o que dizem as avaliações
Great helpful Manager VC and his team member Gary. They went the extra mile helping me with my purchases. VCs easy manner, good conversation and knowledge about current and planned CD and film releas... Ver mais
A empresa respondeu
Whilst shopping in Banbury popped into HMV store to purchase a particular dvd Whilst looking one of the assistants came to assist. She then checked on the stores computer only to find it was out of st... Ver mais
A empresa respondeu
I love this Banbury store. The staff are absolutely amazing. Me and my daughter are always here buying vinyls this time round we bought a very lovely record player that was recommended by VC. He is th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Banbury
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
Units 53 / 54, Castle Quay, OX16 5UP, Banbury, Reino Unido
4,8
Excelente
158 avaliações
Pede aos clientes que avaliem
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Well done HMV
Recently made an online purchase from hmv and was very pleased with the service
13 de fevereiro de 2025
Resposta da hmv (UK) - Banbury
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect easy
30 de janeiro de 2025
Resposta da hmv (UK) - Banbury
Hi Belinda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Banbury
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
10 de janeiro de 2025
Resposta da hmv (UK) - Banbury
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Banbury store staff and manager…
Banbury store staff and manager extremely helpful
6 de janeiro de 2025
Resposta da hmv (UK) - Banbury
Hi Juliette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Banbury
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at HMV Banbury - Excellent Service
I received excellent service from Staff working at HMV Banbury, when ordering CD's for a Christmas present. Staff were friendly, polite, efficient and the CD's arrived in good time despite it being so close to Christmas. Thank you for an excellent service.
28 de dezembro de 2024
Resposta da hmv (UK) - Banbury
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Banbury store and parcel help
Went into the Banbury store as Royal Mail sent me an empty parcel in a “sorry it’s reached you in this state bag”, they explained they couldn’t do anything from store but quickly started looking up contact details for me. The lovely girl worker then actually called from store to customer service and explained the situation. The office worker processed my refund straight away and it was in my account within a couple of hours. Really happy with their service as always, love HMV especially the Banbury one- the employees there are always so helpful!
29 de dezembro de 2024
Resposta da hmv (UK) - Banbury
Hello Adrian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Whilst shopping in Banbury popped into…
Whilst shopping in Banbury popped into HMV store to purchase a particular dvd Whilst looking one of the assistants came to assist. She then checked on the stores computer only to find it was out of stock. However it could be ordered, I explained I did not live in Banbury but the assistant informed me it could be delivered to my local store. DVd was delivered to my local HMV store within 2 days. Excellent service
17 de dezembro de 2024
Resposta da hmv (UK) - Banbury
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Banbury
Hi Rogers
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really great service
Really great service. Order number placed easily and item delivered within a few days
11 de dezembro de 2024
Resposta da hmv (UK) - Banbury
Hi CLAIRE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online order worked well.
Online order worked well.
Really helpful young lady in Banbury store was so friendly and helpful when we were looking for other purchases. Sorry we didn’t note her name.
Overall a very pleasant experience
6 de dezembro de 2024
Resposta da hmv (UK) - Banbury
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Young man who served me was helpful
Young man who served me was helpful , polite and courteous. The record was delivered exactly as I was told it would be. Perfect.
1 de dezembro de 2024
Resposta da hmv (UK) - Banbury
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Did not know what I was looking for…
Did not know what I was looking for with CDs. We’re very helpful and patient. Had ordered with Amazon and they lost them kept saying they had been delivered but not to me. Was mailed by HMV telling me when had been sent out and when at shop in Banbury and I just collected
16 de novembro de 2024
Resposta da hmv (UK) - Banbury
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Today I went into the Banbury HMV store…
Today I went into the Banbury HMV store to buy a record player and vinyl record and the manager in the was absolutely lovely and amazing talking to me about the deals as well.
I’m definitely going back there to buy some vinyl records there
13 de novembro de 2024
Avaliação não solicitada
Resposta da hmv (UK) - Banbury
Hi Emma,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Banbury
Hello Simon,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good branch experience, fairly poor web site.
On the positive side, customer service in the branch was very good.
On the negative side, the HMV web site needs further development to:
1) Integrate payment using HMV gift vouchers.
2) Enable customers to browse items, see what is available on-line, and/or in stock in the branches, then order for delivery, or reserve stock for collection from the branch.
Branches can't be expected to stock the rarer items.
I'm not expecting an Amazon web site or prices, just a useable web site to support the branch operations.
19 de outubro de 2024
Resposta da hmv (UK) - Banbury
Hi ANDRAS,
Thanks for leaving us a review.
We greatly appreciate you taking the time to let us know your suggestions. We’ve forwarded your email to the relevant Head Office department for their attention.
Please be advised, we do already have a Ring & Reserve service who can be contacted on 03333 230 667 who can check stock in store and reserve items for you to collect within 3 days.
We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.
Kind regards,
Michele
Resposta da hmv (UK) - Banbury
Hello Nick
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
FRIENDLY HELPFUL STAFF
25 de setembro de 2024
Resposta da hmv (UK) - Banbury
Hi jane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Banbury
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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