Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... Ver mais
A empresa respondeu
Localização
Trocar localização41 Queen Street, CF10 2AS Cardiff, GB
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Veja o que dizem as avaliações
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... Ver mais
A empresa respondeu
Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
A empresa respondeu
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Cardiff
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
41 Queen Street, CF10 2AS, Cardiff, Reino Unido
4,6
Excelente
422 avaliações
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Record Buyer
Very helpful staff, ordered record promptly in store. Email sent when ready to collect. Wanted CD for a long time.
27 de fevereiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Sally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was nice and the badge looks exactly…
It was nice and the badge looks exactly like it did in the picture
1 de março de 2026
Resposta da hmv (UK) - Cardiff
Hi Annalise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I picked up my vinyl grom Cardiff and…
I picked up my vinyl grom Cardiff and the male store assistant was very rude. He asked if I wanted a carrier, to which I replied no, they’re too expensive. He then said they’re the same price everywhere and called me an a’hole…
I won’t be shopping there again!
14 de fevereiro de 2026
Resposta da hmv (UK) - Cardiff
Hello janine
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Lovely Dvd as always
19 de fevereiro de 2026
Resposta da hmv (UK) - Cardiff
Hello Ann
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered Chapel Roan vinyl on line
Ordered Chapel Roan vinyl on line. Arrived with no grooves! Exchanged via HMV Cardiff in person. They were positive, helpful and arranged a replacement to be sent out at no cost. Excellent friendly and helpful service. Thank you
17 de fevereiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Hywel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very pleased to be able to order click…
Very pleased to be able to order click and collect from the store in Queen St. Cardiff. The member of staff, Darren, couldn't have been more helpful. I received an email just 2 days later to say the item I wanted was ready to collect. Amazing service. 10/10
12 de fevereiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Penny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What's most important. Any member of the public can always ask a member of staff for help.
Why I like hmv. Because I am disable. Some time I can use the lift. Or a member of staff ask me what I am looking for. I tell them and they go and find it for me. No problem at all.
13 de fevereiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything is just good
Everything is just good. The in-store service is amazing and welcoming x
11 de fevereiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Arianne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
friendly and helpful staff
30 de janeiro de 2026
Resposta da hmv (UK) - Cardiff
Hello Andy,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
easy to pick up with great service
28 de janeiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Owen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order process was quick and easy to…
Order process was quick and easy to complete. The choice was wide. Delivery by Royal Mail was within the time given. I’d use the process again.
1 de fevereiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff and very…
Very helpful staff and very professional couldn't do enough to help great service
26 de janeiro de 2026
Resposta da hmv (UK) - Cardiff
Hello Theo,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great experience
Great store and my server was very polite and friendly. Very surprised by the levels of stock and order. Very happy
23 de janeiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website easy to use as I am elderly
Website easy to use as I am elderly, quick to send orders out. Good prices.
18 de janeiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Carolyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good
I pre-ordered an album for an album singing of one of my favourite artists in Cardiff.
And i had major issues with the delivery process... my delivery never ended up turning up to the store, and online it stated you couldn't enter the signing without the proof of album you had to collect on the morning.
But the manager was extremely kind and helpful towards me, he saw that i bought the album and my proof of purchase. And how the album never came to the store. Yet he went out of his way, and he still let me in, and he let me have one of the albums off the shelf on the shop floor.
12 de setembro de 2025
Resposta da hmv (UK) - Cardiff
Hi morgan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Resposta da hmv (UK) - Cardiff
Hello Logan,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Cardiff
Hi Mason,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vinyl shopping
Went in Cardiff store to look for a specific vinyl. Friendly and helpful staff helped locate what I was looking for
30 de dezembro de 2025
Resposta da hmv (UK) - Cardiff
Hello Emma
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Perfect Dvd ever
18 de janeiro de 2026
Resposta da hmv (UK) - Cardiff
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Cardiff
Hello Chloe,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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