hmv (UK) - Dunfermline Avaliações 128

Staff were friendly and helpful. Ordered a CD box set and it was delivered to the store faster than expected!

Placed my pre order for Bruno Mars, kept up to dste with emails and arrived on time in store, very pleased

It was well packaged and felt very safe and secure and was delivered on time

I pre-ordered a record from HMV on the 1st February 2026, I went in specifically to pre-order this record, I was greeted by a lovely girl called Sian, made me feel very welcome, she found the record very quickly, within 5mins or less everything was sorted, super customer care, very helpful, 10/10 all round - Super service. Thanks.

It was my first time using HMV Dunfermline.
I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball identify the album and shipped it immediately. I don't celebrate Christmas. We have a family day instead and my granddaughter's family present arrived bang on time. I'm not the best technology but I can get by but using your technology was easy understood and simple to use.
Thanks for getting that right?

Delivered before Christmas promptly after ordering online. Had to return 1 vinyl to the store as I ordered a duplicate in error online. I returned in January to store to exchange and no issues with process. Seamless service. 10/10.

Effortless to order item. Got exactly what I wanted and was given regular communication as to where my parcel was. Pick up was no bother and staff were extremely courteous.

The item I ordered was not in stock at the time I placed the order. The item was dispatched as soon as it was in stock and arrived in time for when I needed it (before Christmas) with fast delivery.

It was easy to understand when placing my order

First time I have ordered from HMV, received an email telling me my pre ordered purchase had been dispatched to the store on 3rd of Dec phoned the Dunfermline branch 10th Dec advised by the employee that Royal Mail is really busy but I should have it before Christmas. I placed orders with other stores 3 days ago that have been delivered by Royal Mail already!! No offer of I'll enquire about it just they'll send me an email when they have it. I will not order from HMV again, this is part of a Christmas gift and I have no idea if it will arrive on time. Just not good enough 😕

Ordered DVD on 17 Nov for delivery to local Dunfermline store. Called in on 27th to pick up but DVD hadn’t arrived. As I was showing it to friends the following day I had to order through Amazon. It arrived less than 24 hours later. Chap at store said he could not refund me as it had to be processed through HO. All in all a very poor experience.

Easy to order online and assistant very helpful in the store ewhen I picked up my order. Excellent service all round

Very helpful, friendly and informative

Very polite , good service and chatty staff. Store well stocked and very clean .

Had the DVD I wanted was ordered and delivered to store within a few days.

Excellent service competitive price. It was also grat to visit thr store and combine this with picking up the order.

Delivered on time and as promised. Dunfermline staff always very helpful and nothing ever too much trouble for them.

very good customer service when ordering in store
quick delivery