Helpful staff in control of all they do without being pushy. Never not knowing what you are referring to in order to locate if a DVD is available for you to order.
A empresa respondeu
Localização
Trocar localização84a Princes St, EH2 2ER Edinburgh, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
There is very friendly man who helped me to order a DVD before we left Edinburgh. He managed to make this happen for me. And I truly appreciate his efforts and kindness.
A empresa respondeu
I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed... Ver mais
A empresa respondeu
I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Edinburgh Princes Street
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
84a Princes St, EH2 2ER, Edinburgh, Reino Unido
4,7
Excelente
307 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Confusing process for return of damaged product
As requested, my CD box set was delivered (within a cardboard box), to my local store. I collected it, and took it home. I opened the protective box, and found the box set, still shrink-wrapped, inside. The casing of the box set was clearly damaged, which begs the question "who shrink-wrapped a damaged product?".
I took it back to the store, but they didn't have another copy of the box-set. I was told to take it home, and start the lengthy process of arranging a replacement copy from the website. However, when I checked the website, it contained contradictory information on the returns process. To cut a long story short, I was left bemused by the whole process, though (thankfully) the local store eventually accepted the damaged box, and re-ordered another.
31 de julho de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi,
We were very sorry to hear of your disappointment with your recent experience in one of our stores . We would recommend contacting us at support.hmv.com with any issues of this nature so we can investigate this fully and provide the best possible solution. Thank you for making us aware of this matter.
One very happy Ghostbuster.
The package arrived really quickly, well packaged and looks fantastic. I'm really happy to add this steelbook to my collection.
9 de julho de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Des
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service in Edinburgh store
Excellent service in Edinburgh store, Princes St. Young lady went the extra mile to help me order some old movies. Instant Email receipts provided all the necessary information. Delivery was faster than expected. Overall a really successful store visit.
20 de junho de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good customer service at all stages
25 de junho de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Allan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Disappointed
Have only listened so far to 1 of the 3 vinyl albums I purchased. Only to find Katherine Priddy’s ‘special edition’ transparent green LP is scratched! It was a gift for my partner and am not sure how I can prove we didn’t cause it. The delivery from HMV was fine but the scratch is very disappointing and am aware that’s nothing to do with HMV really as they don’t produce & package …
30 de junho de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Stewart
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
So Easy
It was very easy to order the item online.
Great communication from HMV regarding dispatch and confirmation that order had reached the requested shop.
Clear instructions of how and time allowed to pick up order.
Highly recommend HMV online services and helpful staff in shop regarding pick up
29 de junho de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My experience with HMV was very good. If I couldn't find what I was looking for, which I did, there was always someone there to help me.
My experience with HMVwas
15 de junho de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Samantha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience
Easy to order and pick up in store. The assistant was friendly, helpful and efficient
2 de junho de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Kat
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good In Store Experience
I placed my preorder in store for collection in store. The process was very easy, and the store staff were very friendly and helpful. The order was available for collection at the time stated, and again, the collection process was easy, and the staff member was courteous and friendly. All round, it was a very good experience.
29 de maio de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Jane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My good HMV. Experience.
Product was in excellent condition arrived on time company is always sincere in describing item I enjoy shopping with HMV. IVE NEVER HAD TO COMPLAIN..KEEP UP THE good work.
2 de junho de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi JOHN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was kept informed of the changed date…
I was kept informed of the changed date of release for the CD I ordered. The delivery was trouble free and the product was in good condition when it arrived.
15 de maio de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Marion
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Sana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Yeah doing well I loved shopping in hmv…
Yeah doing well I loved shopping in hmv staff was brilliant and cheerful and helpful
12 de maio de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Elizabeth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Bob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The online choice is huge
The online choice is huge, and it was very easy to pick up in store when in town. The people in store were great too.
27 de abril de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
This store is a mixed bag
This store is a mixed bag. The staff seems to struggle with outdated software. But we placed our order and it came by Royal Mail in due course. So thank you hmv, and may you stay in business until we meet again.
23 de abril de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Joel
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I was in urgent need of a DVD and the…
I was in urgent need of a DVD and the person at the store helped me find it and get it ordered in the nick of time! He was so kind and helpful. Thanks for such a pleasant experience!
21 de abril de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Hannah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order and collect
25 de abril de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Colin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.