Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Ver mais
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Localização
Trocar localizaçãoUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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Veja o que dizem as avaliações
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Ver mais
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Ver mais
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I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Hanley
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Reino Unido
4,7
Excelente
206 avaliações
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Fantastic
Fantastic, helpful staff in your Hanley store.
Faster than expected delivery
16 de fevereiro de 2025
Resposta da hmv (UK) - Hanley
Hello Craig
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff all pleasant polite and helpful
Staff all pleasant polite and helpful. Explained the stages re receipt of delivery.
9 de fevereiro de 2025
Resposta da hmv (UK) - Hanley
Hello caroline
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV HANLEY BRANCH EXPERIENCE
Many of the staff there at the hanley branch are friendly enough and helpfull but there seems to be a lack of dvd music artists concerts
28 de janeiro de 2025
Resposta da hmv (UK) - Hanley
Hello Nick
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great shop
I asked for a certain cd which was not in the shop. They ordered it for me and I collected it two days later. Brilliant shop and fast service.
9 de janeiro de 2025
Resposta da hmv (UK) - Hanley
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Universal Monsters Deluxe Action Figure
Item arrived promptly into store for pickup and was in pristine condition. Fabulous item and service delivered. Staff in Hanley branch, Stoke-on-Trent were incredible, helpful and friendly
5 de janeiro de 2025
Resposta da hmv (UK) - Hanley
Hi Kevin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered a cd for click and collect and…
Ordered a cd for click and collect and was pleasantly surprised at the speed of service considering it was the week before Christmas.
No trouble collecting in store either, staff quickly found the order and scanned easily.
Smooth CX
27 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I always have a pleasant shopping…
I always have a pleasant shopping experience when I visit HMV
17 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Hi Jason
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Hanley
Hi Tinsel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Hanley
Hi kerry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
helpful staff& quick delivery!!
13 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Thanks Loly and see you soon in hmv Hanley!
Still haven’t received all of my order
15 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Dear Customer
Thank you for taking the time to leave us a review. Please be advised that whilst we aim to dispatch our orders within 24 hours, there can be occasions where this is not possible and due to the increased volumes of orders that we are receiving at present, this has unfortunately caused a delay to our usual dispatch times. Please accept our apologies for any disappointment that this delay may have caused and I would like to confirm the item has now been dispatched and is on it's way.
Staff in store were a great help in…
Staff in store were a great help in aiding me to order this product and it came within the time scale said will definitely use this again.
14 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Hanley
Hi Michelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great offers made it easy to get Great Blu ray
Great offers made it easy to order 2 blu rays for viewing over Christmas.
8 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Dvd wanted did not seem to be…
The Dvd wanted did not seem to be available in store so helpful member of staff searched in backroom but still not found. He offered the ordering service which i accepted. I was kept informed during the interim period & then when it was now available in store. Very good.
9 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are helpful and asked if id…
The staff are helpful and asked if id found eveything I needed
24 de novembro de 2024
Resposta da hmv (UK) - Hanley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff where very helpful with receiving…
Staff where very helpful with receiving CD
I would shop at HMV again
5 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thanks for the excellent service…
Thanks for the excellent service received goods to day thank you.
7 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant service
Brilliant service very helpful also friendly staff awesome love the store too
7 de dezembro de 2024
Resposta da hmv (UK) - Hanley
Hi Trent
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Hanley
Hi Ed
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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