My stranger things box set arrived with a dent in the side which may seem petty to some but to a collector and for the price I paid it's pretty upsetting, the packaging was abysmal. Don't think I'll b... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Ver mais
A empresa respondeu
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Ver mais
A empresa respondeu
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Hanley
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Reino Unido
4,7
Excelente
206 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
29 de agosto de 2024
Resposta da hmv (UK) - Hanley
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely rubbish
Absolutely rubbish, Staff in store very helpful, but thats about it, Me and my 4 year old were told the DVD would take 2-3 days to deliver to store, over a week later not heard anything from yourselves, Have tried to contact store, was on hold for 10 mins and cut off, On a Saturday or week day I'd understand but on a Sunday morning??? Tried to call your booking service, same again. This DVD was for my son to watch before the end of the summer holidays it is his favourite and is really upset. Can someone PLEASE contact me about when the film will be ready to collect please.
Regards Mr Whiston
22 de agosto de 2024
Resposta da hmv (UK) - Hanley
Hi Ben
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. We can confirm the order is now ready to collect. Kind regards.
Resposta da hmv (UK) - Hanley
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Hanley
Hello Jackie
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
My Man J & W Seventeen
I was happy with my album & I got it quickly & everything was done really efficiently.
4 de julho de 2024
Resposta da hmv (UK) - Hanley
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Blu-Ray Online Order
Got my blu-ray as ordered, everyone in store when I collect was friendly and helpful as ever but my only gripe is I never had a conformation email for when my item arrived in store. I was told it was despatched but not when it was delivered. I had to chase this up myself after over a week of waiting for conformation. And the email correspondence I got from that email took well over 24 hours to come back.
25 de junho de 2024
Resposta da hmv (UK) - Hanley
Hello James
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Resposta da hmv (UK) - Hanley
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Hanley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Hanley
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Because your staff did everything…
Because your staff did everything possible to find the disc that I wanted and were successful and that’s what matters to me!.
6 de abril de 2024
Resposta da hmv (UK) - Hanley
Hi Phil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV are iconic on the High Street
HMV are iconic on the High Street. Support them to stay so by buying from stores. Great service, great experience.
4 de abril de 2024
Resposta da hmv (UK) - Hanley
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are very friendly and helpful x
3 de março de 2024
Resposta da hmv (UK) - Hanley
Hi Marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant as usual.
I came to pick up a LP I order in store. A very polite and professional service from staff member Jess. I could not review her on hearmyvoice due to lack of full receipt.
22 de fevereiro de 2024
Resposta da hmv (UK) - Hanley
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very easy to use the click and collect…
Very easy to use the click and collect service.
16 de fevereiro de 2024
Resposta da hmv (UK) - Hanley
Hi Jonathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Matt the manager of the Hanley store…
Matt the manager of the Hanley store and the staff are a 10/10
31 de janeiro de 2024
Resposta da hmv (UK) - Hanley
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In-store query about a product seen…
In-store query about a product seen online and at the time wasn't available in-store at the time , staff searched and helped to order and first class delivery arrived earlier than expected.
12 de janeiro de 2024
Resposta da hmv (UK) - Hanley
Hi,
Thanks so much for leaving us a 5 star review regarding your visit to the Hanley store - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service
Good customer service. Friendly helpful staff. Clearly happy to work there
3 de janeiro de 2024
Resposta da hmv (UK) - Hanley
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I've shopped in store and online
I've shopped in store and online, both times very friendly, easy to use shopping experiences. Will in your Hanley (Stoke-on-Trent) store deserves a thumbs up for his assistance on the 28th December.
3 de janeiro de 2024
Resposta da hmv (UK) - Hanley
Hi Angela,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I couldn't believe how quick it was to…
I couldn't believe how quick it was to find my dvd's and how they were a day and a half to be at mine so fast from start to finish
15 de dezembro de 2023
Resposta da hmv (UK) - Hanley
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Hanley
Hi Lisa
Thank you for leaving a review. We pride ourselves on offering our customers the best experience and we’re pleased to hear this has paid off.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.