The record was pre ordered and it was shipped and delivered on the correct day and I was notified by the store that the order was ready for collection. Very satisfied with the purchase
A empresa respondeu
Unit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
The record was pre ordered and it was shipped and delivered on the correct day and I was notified by the store that the order was ready for collection. Very satisfied with the purchase
A empresa respondeu
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... Ver mais
A empresa respondeu
Very helpful member of staff who ordered the CD for me. I was kept informed by email when it arrived at the store to be picked up. On the day, again the staff were friendly and professional. A posi... Ver mais
A empresa respondeu
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... Ver mais
A empresa respondeu
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportEscrito pela empresa

Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Hi there.
So I've ordered stuff before from HMV.
Every time I've used this link the orders have always come on time.
Top quality service and always respectful staff.
Plus the items are in pristine condition.
I'd always order things from HMV.
Plus back in the eighties these different versions of 80's original vynl is evening better now as the records and CDs have loads of extra long versions of their songs.
I especially like the Now 12" compilation's.
Absolutely brilliant..it means i can have all the longer versions of songs I grew up with.
I've bought all the Now 12" eighties so far.
Great collection.
However i don't see any blu ray or DVDs with live concert's on them.
Not many..
Would be nice to have those too..
Anyway many many thanks for everything.
👍🙏⭐🤣

Resposta da hmv (UK) - Kingston
I needed to return a cd that wasn't working properly. It's the first time after many years of buying from HMV that I needed to do this and it was sorted expertly by the knowledgeable staff.

Resposta da hmv (UK) - Kingston
Easy to order, great price and easy to collect - what’s not to like?

Resposta da hmv (UK) - Kingston

Resposta da hmv (UK) - Kingston
Hmv offered an exclusive add on to the cd I purchased for my son. They had pre-sale order facility and email notifications of when the cd was despatched and again when it was ready to collect on release day.
The store (Kingston) was easy to find and the assistant who helped us was very friendly and chatty which made the whole experience great. We were able to walk around the store and browse as well.

Resposta da hmv (UK) - Kingston
The rebooted HMV is really fantastic.
Great service from Adrian, really helpful thoughtful and friendly. It’s great to have HMV back better than ever it’s now got a little for everyone and really well laid out and merchandised it’s nice to browse here and look at their special items.

Resposta da hmv (UK) - Kingston
Employee was very friendly & helpful 🙂
I only knew the name of the single, so he looked up which album it was on, ordered it for me immediate & collected in store a few days later.
This shows there is a big benefit of going to an actual store rather than ordering online.

Resposta da hmv (UK) - Kingston
As ever, a fantastic service from HMV!
Both albums I pre- ordered arrived on the dates expected, beautifully packaged and in perfect condition.
We love our vinyls and my sons collection is growing steadily thanks to the awesomeness of HMV. Everything we want to buy is usually in stock and the range is great. Staff are always helpful and polite and there's always someone on hand to guide me to the right place and so far I have nothing but praise for them.
Long live HMV !!

Resposta da hmv (UK) - Kingston
the store is too small compared to old store, less dvds more 4k but i don't have 4k . So the options are limited I guess

Resposta da hmv (UK) - Kingston
Bought 6 Premium blu-rays online at an amazing low price from HMV. To be collected from the Kingston-Upon-Thames shop in person. Quickly sent by HMV to that location and amazingly friendly and helpful staff. I thought this shop was gone for good from Kingston - so glad it's back!

Resposta da hmv (UK) - Kingston
Very prompt, helpful service in store
I was met as I headed towards the desk and my order was found very quickly.
Delivery to the store of my order was a bit slow.

Resposta da hmv (UK) - Kingston
Over two weeks ago I ordered and paid for a video at the Kingston store. I telling me when was told that I would receive an email telling me when the video had been delivered to the store.
I received an email to say it has been dispatched and am guessing that after two and a half weeks the video has been delivered but still no email to confirm.
Not very happy.

Resposta da hmv (UK) - Kingston
I had to return an online purchase to a shop, they were very helpful.

Resposta da hmv (UK) - Kingston
Kingston store staff were friendly and efficient.
The product took more time than I expected to reach the store (as it was posted) but when I rang to where it was I spoke to a real person, with no waiting, who was able to reassure me that it was on its way.

Resposta da hmv (UK) - Kingston
Ordered two LPs which I was able to easily collect from my local store. Excellent!

Resposta da hmv (UK) - Kingston
A trouble-free transaction. Staff at this branch are always helpful and friendly

Resposta da hmv (UK) - Kingston
Shop staff are very enthusiastic and great to deal with. Ordering my Black Keys album was very easy and arrived quickly! HMV in Kingston upon Thames is a great store with great people. Highly recommend for all of your music needs, if they haven't got it they can probably order it for you!

Resposta da hmv (UK) - Kingston
Who ever it was that screwed up the Depeche Mode CDs with Michael Jackson. I went to two separate stores and brought three CDs - the third opened by the staff.
My family and friends have seen them too - now I don't think I can trust buying a CD, blue ray, or DVD without thinking someone has swapped them. The only redeeming feature was the staff in each other the stores where friendly and explained what happened. But how can I trust now, it is a lot of money for me to waste. Good luck.

Resposta da hmv (UK) - Kingston
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.