Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... Ver mais
A empresa respondeu
Localização
Trocar localização9/17 High Street, LE1 4FP Leicester, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... Ver mais
A empresa respondeu
Quick delivery to the store of very limited 4k - I work in the city centre so it's much more convenient for me to collect it from the store. The staff member who placed the order was very helpful. Ver... Ver mais
A empresa respondeu
Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Leicester
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
9/17 High Street, LE1 4FP, Leicester, Reino Unido
4,8
Excelente
372 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da hmv (UK) - Leicester
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Easy to order, easy to collect from friendly staff in the local Leicester store.
9 de maio de 2026
Resposta da hmv (UK) - Leicester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant went out of her way to…
The assistant went out of her way to help find a blu ray dvd in store and to compile a online order which arrived on the monday having ordered the previous friday.
2 de maio de 2026
Resposta da hmv (UK) - Leicester
Hi Nigel
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and the…
The staff were very helpful and the goods arrived in good time.
2 de maio de 2026
Resposta da hmv (UK) - Leicester
Hi Arthur
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery
Always keep me informed and deliveries Always show up on time and we'll packaged
23 de abril de 2026
Resposta da hmv (UK) - Leicester
Hello Kevin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Ordered a Peter Greenaway film at the till using my gift card. Excellent service and prompt delivery.
25 de abril de 2026
Resposta da hmv (UK) - Leicester
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service & contact when my purchase…
Good service & contact when my purchase was ready
19 de abril de 2026
Resposta da hmv (UK) - Leicester
Hi Ruth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful with the search for the item I…
Helpful with the search for the item I needed.
15 de abril de 2026
Resposta da hmv (UK) - Leicester
Hello andrew
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Quick and efficient service
13 de abril de 2026
Resposta da hmv (UK) - Leicester
Hi Michelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV D0 good service I will be ordering…
HMV D0 good service I will be ordering my bits from there
8 de abril de 2026
Resposta da hmv (UK) - Leicester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I buy alot of queen vinyl and have…
I buy alot of queen vinyl and have never had a problem with anything related to HMV. Amazing shop amazing staff. Amazing when ever you go in the shop
1 de abril de 2026
Resposta da hmv (UK) - Leicester
Hi Mike
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
BTS ARIRANG
I’m really pleased with my experience! My order arrived much quicker than expected, which was a lovely surprise. Everything was smooth from start to finish, and I really appreciate how efficient the delivery was. Thank you for such a great service!
28 de março de 2026
Resposta da hmv (UK) - Leicester
Hi Rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv leicester
hmv leicester - we went to get stray kids photo cards and zasia was so lovely, kind and helpful! 10/10 experience it’s so refreshing to be served by such lovely staff !
27 de março de 2026
Avaliação não solicitada
Resposta da hmv (UK) - Leicester
Hello no
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Leicester store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Resposta da hmv (UK) - Leicester
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I went to purchase BTS
I went to purchase BTS - 'ARIRANG' Rooted in Music (HMV Exclusive) album.
I specifically asked the staff if I was purchasing the HMV Exclusive version and she replied "yes"
I come home and open the album to see that it wasn't the HMV Exclusive and I now have a duplicate album.
A non satisfactory experience.
23 de março de 2026
Resposta da hmv (UK) - Leicester
Hi Chandra
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Resposta da hmv (UK) - Leicester
Hi Emma,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant Service
Brilliant - I Order Online For My Richard Marx Greatest Hits Album For Mine And Future Wife Wedding Cheryl - Within 3 Days, Our CD Was Ready To Collect And The Lady Member Of Staff On Duty, Was Really Helpful And Professional.
25 de março de 2026
Resposta da hmv (UK) - Leicester
Hi Jeremy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Leicester
Hi Donna
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Smooth Online CD Order
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as described, factory shrink wrapped and in excellent working condition. Thanks! :-)
12 de março de 2026
Resposta da hmv (UK) - Leicester
Hi Darren,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good value and choice
Great choice of 4K UHD and 3 for £50 deal
Delivered quickly and safely, great experience
6 de março de 2026
Avaliação não solicitada
Resposta da hmv (UK) - Leicester
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.